Discount Rules and Flight Allocations

Discount summary

  • A Minimum eBucks payment is required to qualify for the discounts.
  • Discounts are only valid for flights departing from South Africa
  • Main member and qualifying family members can get up to a 40% discount (depending on your eBucks reward level) when booking with discount partners.
  • Discounts will now apply to immediate family only, this being: You, as the main member, your spouse and your children between the ages of 0 and 24 years. Family members who are between the ages 2 to 24 years and older must hold an active qualifying FNB or RMB Private Bank account.
  • The main member no longer has to travel or be on the same flight as the passengers in order to qualify for the discount.
  • The age limit for child passengers has changed from 0 - 18 years to 0 - 24 years, to align with the FNB Youth Account age parameters.
  • Rotational discount partners will now be introduced, so check back regularly to see which partner airlines are on discount
  • Annual CAPS will now apply on discounted flights - referred to as Discounted Flight Allocation (Caps)

How are Discounts calculated?

  • Discounts are only applicable to the base fare of the flight (airport taxes, levies, surcharges, VAT and extras are excluded).
  • Discounts are applicable to the full value of the car rental excluding additional optional extras

Minimum eBucks required to qualify for a discount?

Discounts are subject to you having sufficient eBucks to pay the minimum amount required per traveler

  • Airline minimum
    eB5 000 per traveler is the minimum eBucks amount payable towards each economy class and domestic business class ticket, while for international business class tickets, the minimum eBucks amount payable is eB50 000 per traveler
  • Car Rental minimum
    eB3 000 is the eBucks amount minimum payable per car rental

What are Family Discounts?

  • Discounts apply to immediate family only. Immediate family means You, as the main member, your spouse and your children between the ages of 0 and 24 years.
  • Your spouse must have a valid FNB/RMB Private Bank account to qualify for discounts.
  • Children 2-24 years must have a valid FNB/RMB Private Bank account to qualify for discounts.
  • Children 0-2 years do not need a valid FNB/RMB Private Bank account to qualify for discounts.
  • The main member does not have to be travelling with or be on the same flight as their spouse and children in order for them to qualify for the discount

Which accounts do fellow travellers need to hold to qualify for discounts?

New and Current qualifying FNB and RMB accounts

  • FNB Gold Cheque Account
  • FNB Encore Gold Cheque Account
  • FNB Gold One Account
  • FNB Islamic Gold Cheque Account
  • Premier Cheque
  • Premier Islamic Cheque
  • Premier Select Cheque Account
  • Premier Young Professionals Account
  • FNB Single Facility
  • FNB Staff Account
  • FNB Islamic Finance Smart Account
  • FNB Islamic Youth Account
  • Private Clients Cheque
  • Private Clients Islamic Account
  • Private Clients One Account
  • Private Wealth Cheque Account
  • RMB Private Bank Cheque Account
  • RMB Private Bank Single Facility
  • FNB Fusion Premier
  • FNB Private Clients Fusion
  • FNB Private Wealth Fusion
  • RMB Private Bank Fusion
  • FNB Fusion Account
  • FNBy Next
  • FNB Staff Pension Account

Qualifying Credit Cards

  • FNB Classic Credit Card
  • FNB Gold Credit Card
  • FNB Premier Credit Card
  • FNB Private Clients Credit Card
  • FNB Private Wealth Credit Card
  • RMB Private Bank Credit Card

Existing (not new) qualifying FNB and RMB accounts

  • One Account
  • Silver Cheque Account
  • Graduate Cheque Account
  • Smart Cheque Account
  • FNB Fluid Account
  • FNB Student Account

How to Qualify for Discounts

  • Hold the right account
    You need an active FNB or RMB Private Bank account and you must be registered for eBucks and have reached at least discount level 1. Visit www.eBucks.com
  • Use discount partner products
    Discounts are only available on our discount partner products. Use our online channels' search functionality to see when discounts apply so you don't miss out.
  • Login
    You must login to one of the eBucks Travel online channels to book your travel.
  • Meet the minimum eBucks spend requirements
    Airline minimum
    eB5 000 per traveler is the minimum eBucks amount payable towards each economy class and domestic business class ticket, while for international business class tickets, the minimum eBucks amount payable is eB50 000 per traveler

    Car Rental minimum
    eB3 000 is the minimum eBucks amount payable per car rental
  • Once you have opened and activated your qualifying account, it will take a minimum of 3 working days before you appear as "qualified" on our system in order to make your booking for your fellow travellers. Please ensure that you follow your banker's instructions on how to activate your account when you open it.

Annual Discounted Flight Allocations (CAPS)

  • Domestic flights can be booked as one-ways or returns and each one-way discounted flight will deduct one cap from the member's flight discount allocation.
  • International flights can be booked only as returns in order to receive a discount and each return discounted flight will deduct one cap from the member's flight discount allocation.
  • Should you wish to do a stopover en-route to your destination (up to 4 legs), a booking must be made through eBucks Travel on 087 587 2835 and discounts will still apply - subject to Ts & Cs.
  • Flight discount allocations apply per calendar year and are valid from 01 January to 31 December of the same year and will be deducted from the discount flight allocation for the year in which the booking is made in, i.e. if you book a flight in 2018 but only fly in 2019, the discount will be deducted from the 2018 discount flight allocation.
  • Annual Discounted Flight Allocations are reset at the end of the calendar year and cannot be transferred or rolled over to the next year.
  • For domestic flights, discounts will apply to bookings made using different classes, i.e. you can fly from JNB to CPT in economy class, then fly from CPT to DUR in business class. One flight will be deducted from both the annual economy flight cap, and the annual business class cap.
  • For international flights, discounts will apply to bookings made using different classes, i.e. you can fly from JNB to LON in economy class, then fly from LHR to JNB in business class. The return flight will be deducted from the annual business class cap. The highest minimum payment of eB50 000 will be required per ticket.
  • If you exceed your discount flight allocation, you can still book flights and pay or part-pay for your flight in eBucks, but you will not qualify for discounts until the following year's discount flight allocation.
  • Discounts exclude all airport taxes, levies, surcharges and VAT.

Terms and Conditions apply

When will I not receive a discount?

  • When discount qualification rules are not met.
  • You or your discount qualified family members are not flying on a Discounted eBucks Partner airline.
  • You've booked for travellers who are not your immediate family, i.e. Spouse and/or children under 24 with an active qualifying FNB or RMB Private Bank account.
  • If any part of your journey is in First-Class.
  • You've booked one-way international flights.
  • Any part of your international journey is not on a Discounted eBucks Partner airline.
  • You've booked for ten or more travellers on a single booking, as these bookings qualify as a group booking which are not eligible for discounts, but may qualify for Group Rates.
  • If you book a multi-leg domestic booking, discounts will only apply to the legs booked with airlines which are currently eBucks Partner airlines. You will not be eligible for discounts on any legs booked with airlines who are not eBucks Partner airlines.
  • Discounts do not apply on multicity flights with more than 4 destinations. The airline's hub city does not count as a destination city. Fuel stops or transit flights are not counted as a destination.
  • You pay using your eBucks for Business account.
  • Unfortunately, you will lose any potential discounts if you do not book online on eBucks.com.
  • If you subsequently upgrade your discounted ticket to a higher cabin class, you will only receive a discount on the fare difference if the relevant airline is on the rotational discount schedule during the month in which you make the change

Booking Fees

eBucks Travel charges a minimal booking fee for all bookings made via eBucks Online, the Travel App and/or eBucks Travel telephonically

AIRLINES TICKETS: (charged per PERSON)

NEW BOOKING FEES

Domestic Bookings

21 days or more before departure date

R40*

8 to 20 days before departure date

R60*

7 days or less before departure date

R80*

*Maximum fee per booking is R200

International Bookings

Standard fee

R300*

*Maximum fee per booking is R1200

CHANGE BOOKING FEES

Domestic Bookings

Standard fee

R100

International Bookings

Standard fee

R250

REFUND FEE

Domestic Bookings

 

Standard fee

R100

International Bookings

 

Standard fee

R250

CAR RENTAL: (charged per BOOKING)

NEW BOOKING FEES

Domestic Bookings

Standard fee

R60

International Bookings

Standard fee

R150

CHANGE BOOKING FEES

Domestic Bookings

Standard Fee

R60

International Bookings

Standard Fee

R150

REFUND FEE

 

Domestic Bookings

 

Standard Fee

R100

International Fee

 

Standard fee

R200

AVIS P2P - paid for services (charged per BOOKING)

CHANGE BOOKING FEES

Standard Fee

R60

REFUND FEE

Standard Fee

R100

ACCOMMODATION & PACKAGES (charged per BOOKING)

NEW BOOKING FEES

Domestic Bookings

Standard fee

R150*

International Bookings

Standard fee

R250*

*For last minute bookings made within 48 hours of departure, an additional R200 will be charged

 

CHANGE BOOKING FEES

DomesticBookings

Standard Fee

R150

International Bookings

Standard Fee

R250

REFUND FEE

Domestic & International Bookings

Standard Fee

R350

Changes and Cancellations within eBucks Travel office hours

How do I change my booking during office hours?

FlySafair, Fly Mango and kulula.com:

  • Changes can be done on the airline's website directly under each airline's "Manage Booking" section which is available 24 hours a day, 7 days a week for your convenience.
  • Alternatively, you can contact eBucks Travel for assistance during office hours and we can assist you with your changes at an additional charge.

International airlines, domestic SAA and BA, car rental, Avis P2P and other travel products:

Cancelling a booking

Bookings must be cancelled at least 24 hours in advance and may carry a penalty of up to 100% of the booking fee, depending on the Partner airline. All cancellations must be done via eBucks Travel.

Please call us on 087 587 2835 for assistance.

For more information on changes and cancellations please refer to the Terms & Conditions on the eBucks Travel website.

After-hours and Emergency Assistance

What classifies as an emergency?

If you have a confirmed flight booking but then have difficulty checking-in at the airport, this constitutes an emergency.

Last-minute changes to an existing booking do not qualify as an emergency. Please follow the process under "Changes and Cancellations".

Changes can be done on the airline's website directly under each airline's "Manage Booking" section which is available 24 hours a day, 7 days a week for your convenience. Alternatively, you can contact eBucks Travel for assistance during office hours and we could assist with changes at an additional charge.

What to do if you miss your flight:

Here's how it works:

If you have booked all the legs of your journey as 1 ticket and have 1 ticket number (regardless of whether you are flying different airlines on the same ticket):

  • Most airlines: If you miss your first leg, you will forfeit all the legs of your journey and you will need to purchase a new ticket.
  • Airline exceptions: If you miss your first leg, you will have to pay the date-change penalty to reinstate your ticket and change it to the next available flight (this is at the discretion of the airline).

If you have booked more than 1 individual airline ticket for your journey and have multiple ticket numbers:

  • If you miss your flight on ticket number 1, it will not cancel the other tickets booked, so you need to ensure that you advise the other airline(s) of the changes to your first flight to ensure the necessary changes are made to further flights that match your new ticket. You will also have to pay the relevant penalties.

What to do if you miss your flight due to airline delays:

If you have booked all the legs of your journey as 1 ticket and have 1 ticket number (regardless of whether you are flying different airlines on the same ticket):

  • The airline for your first leg is responsible for helping you get onto the next available flight, regardless of the airline you are travelling on.

If you have booked more than 1 individual airline ticket for your journey and have multiple ticket numbers:

  • The original airline is not responsible for your onward journey and you need to contact the appropriate airlines to make the necessary changes. You will also have to pay the relevant penalties.

How do I change or cancel my booking after-hours?

All Partner Airline' contact numbers can be found on their respective websites.

For urgent changes, outside of office hours, please follow the relevant process below:

AIRLINE TICKETS

FlySafair, Fly Mango and kulula.com:

  • Changes can be done on the airline's website directly under each airline's "Manage Booking" section which is available 24 hours a day, 7 days a week for your convenience.
  • Alternatively, should you for some reason not be able to make the changes on the airlines website, you can contact eBucks Travel for assistance the next business day during office hours and we could assist with changes at an additional charge.
  • Cancellations can be done directly with the airline or you can cancel your booking at the airport at least 2 hours before departure.

International airlines and domestic SAA and BA:

  • Changes and Cancellation can be done directly with the airline or at the airport at least 2 hours before departure.

CAR RENTAL

  • Contact the car rental supplier directly for cancellations or make changes at the depot/branch where your rental is booked at least 2 hours before collection.

AVIS P2P

  • For changes, you will need to contact Avis P2P directly for changes on:
  • Johannesburg: +27 11 573 5000
  • Durban: +27 32 436 8400
  • Cape Town: +27 21 927 8800
  • To cancel your reservation, login to eBucks.com and select "My Bookings" then "Avis P2P" where you can then select the relevant booking to be cancelled.

OTHER TRAVEL PRODUCTS

Call eBucks Travel Emergency number on 072 891 8382

What do I do if I cannot get hold of the airline or supplier?

Call eBucks Travel Emergency number on 072 891 8382

Emergency contact information

Call: 072 891 8382

Monday - Friday: after 5PM

Saturdays: after 12PM until Monday morning, 8AM

Booking through our online channels

How long in advance must bookings be made?

When booking on the eBucks Travel online channels, the minimum times for which booking should be made in advance are:

  • International flights: 4 hours before departure.
  • Domestic flights: 4 hours before departure.
  • Domestic car rental: 2 hours before pick-up

What to do if you get an error message?

There are two types of errors you can receive on our website, 1) a booking error and/or 2) a payment error.

What to do:

Within office hours: contact eBucks Travel on 087 587 2835 for assistance.

Outside office hours:

  • Booking errors:
    If your payment was successful but you received a booking error, do not make another booking until you have confirmed the status of your booking with either eBucks Travel or the Supplier (Airline or Car).
  • Payment errors:
    If you receive a technical payment error, there is still a chance that a booking has been made, please contact eBucks Travel for assistance.

Stuck? Call eBucks Travel for assistance

Please note that should one of our dedicated Travel Consultants assist you with a booking, a service charge applies for each traveller on the booking. Unfortunately, you will lose any potential discounts if you do not book online on eBucks.com.

Traveller Profiles and Personal Information

The name(s) of the main member are incorrect, can this be changed?

After you have logged in, your names are automatically retrieved from your banking profile. You will be able to edit and update your name and save this to your Travel Profile. If you do not check and correct your name before you book, the airline will not allow you to board your flight. Penalties will apply to any tickets booked under the incorrect name.

Can information in the Traveller's Profile be updated?

If you notice a mistake or need to add or update information (such as First Name(s)) for one of the saved traveller profiles you've created, you can do so through the Traveller Profiles section available via the side menu within the Profiles section.

Can the name on a booked ticket be changed?

Very rarely, and only at the discretion of the airline used. You are required to confirm the spelling of your name before confirming your booking. If your name is incorrect (for e.g., due to a typo), you may call eBucks Travel on 087 587 2835 and we will call the supplier on your behalf to find out what their policy is. You are also welcome to contact the supplier directly if it is outside of our office hours.

Can you book for two travellers with the same name and surname?

The booking system will not allow two or more travellers to be confirmed if they have the exact same first name(s) and surname (e.g. father and son whose names are both John Smith). Should this be the case, please contact the airline directly or eBucks Travel on 087 587 2835 for assistance on how to complete the name fields on the Traveller's page.

Married name vs maiden name on your travel document (ID book or Passport)?

The name on the ticket must match the name that appears on the travel document (ID book or Passport) you are travelling on.

Must middle names also be provided when booking?

Some countries and airlines require this for international travel so it's best to provide your First names to be safe.

If you do not see your full name issued on your ticket, please contact eBucks Travel on the same day as making your booking to ensure your ticket has been issued correctly.

Payments and confirmations

How to tell if a booking was successful:

If your payment is successful, you will see a confirmation page on your screen and we'll send a confirmation email to the email address you provided on the Contact section whilst completing your booking.

If you have not received your Booking confirmation email:

  1. Log in and check your "Booking history" section; the booking confirmation email can be resent from here
  2. Check your junk mail folder; or
  3. Contact eBucks Travel on 087 587 2835 for assistance.

Please note: There may be a delay at times with emails being sent from the system.

Can payments be made with both a personal and a business eBucks account at the same time?

Unfortunately, not. We only allow one eBucks account and one rand account for payments, but you can transfer eBucks at www.eBucks.com from:

  • A Personal eBucks account to another Personal eBucks account, and;
  • A Business eBucks account to a Personal eBucks account.

Please note that discounts do not apply to business accounts

Which bank cards are accepted for payment?

eBucks Rewards is an FNB loyalty programme and we only service FNB and RMB Private Bank account holders. We can only accept FNB and RMB Private Bank Cheque and Credit Cards.

General travel rules

What are the check-in times for domestic and international flights?

  • Domestic flights: 1.5 hours before departure
  • International flights: 3 hours before departure

What happens if the airline has a schedule change?

It's up to the airline's policy and what alternative they can offer. They will either offer a full refund or put you onto the next available flight.

If the next available flight is not suitable, and you would like to cancel, you may contact eBucks Travel to apply for the refund and book you a new ticket.

What are the visa requirements?

Visa requirements vary from country to country. Please call the relevant embassy or contact eBucks Travel as we will be able to send you information on a specific visa.

Is travel insurance included?

eBucks Travel doesn't issue travel insurance. Please refer to www.fnb.co.za/tic to see if you qualify for the travel insurance offered by FNB, or you can contact TIC directly for a quote at www.tic.co.za.

Does travelling involve any health requirements?

Health requirements differ from country to country. Please call your nearest Travel Clinic or local GP for information. For more information, visit: www.iatatravelcentre.com.

With effect from 1 June 2015 Regulation 6 of the Immigration Act requires the following documentation in respect of children travelling:

Where parents are travelling with a child they must produce an unabridged birth certificate of the child reflecting the particulars of the parents of the child. In the case of one parent travelling with a child, he or she must produce an unabridged birth certificate and consent in the form of an affidavit from the other parent registered as a parent on the birth certificate of the child authorising him or her to enter into or depart from the Republic with the child he or she is travelling with; a court order granting full parental responsibilities and rights or legal guardianship in respect of the child, if he or she is the parent or legal guardian of the child; or where applicable, a death certificate of the other parent registered as a parent of the child on the birth certificate.

Where a person is travelling with a child who is not his or her biological child, he or she must produce a copy of the unabridged birth certificate of the child; an affidavit from the parents or legal guardian of the child confirming that he or she has permission to travel with the child; copies of the identity documents or passports of the parents or legal guardian of the child; and the contact details of the parents or legal guardian of the child.

Any unaccompanied minor shall produce to the immigration officer proof of consent from one of or both his or her parents or legal guardian, as the case may be, in the form of a letter or affidavit for the child to travel into or depart from the Republic: Provided that in the case where one parent provides proof of consent, that parent must also provide a copy of a court order issued to him or her in terms of which he or she has been granted full parental responsibilities and rights in respect of the child; a letter from the person who is to receive the child in the Republic, containing his or her residential address and contact details in the Republic where the child will be residing; a copy of the identity document or valid passport and visa or permanent residence permit of the person who is to receive the child in the Republic; and the contact details of the parents or legal guardian of the child.

Baggage allowance information:

The Baggage information provided on eBucks.com as part of the booking process is based on 1 Adult travelling. For children and infant's baggage allowances, please contact the airline you are travelling on directly.

Baggage allowance differs from airline to airline, and additional baggage allowance can be purchased from some airlines. Please visit the airline's website or contact the airline directly for their specific baggage allowance. Alternatively, you can contact eBucks Travel on 087 587 2835.