Discount Rules and Flight Allocations

How do You and Your Immediate Family Qualify for Discounts
  • You, the main member, need an active, transactional, qualifying FNB or RMB Private Bank account and you must be registered for eBucks and have reached at least discount level 1. Visit www.eBucks.com for more information
  • Only personal eBucks accounts are eligible for discounts. eBucks for Business accounts do not qualify for discounts at this stage.
  • The main member’s qualifying family members can get up to a 40%* discount (depending on your eBucks reward level) when booking with discount partners, as long as:
    • The main member and their spouse hold the same Qualifying Accounts/banking product;

OR

    • The main member and their spouse are on the FNB/RMB Private Bank spousal pricing option;

AND      

    • The main member’s children are between the ages of 2 and 24 years old and have an FNB Youth Account;

AND

    • The main member, their spouse and their children are all part of an FNB/RMB Bank family profile.
    • For more information around the FNB/RMB Bank spousal pricing option, please contact your banking suite.
  • The main member’s FNB/RMB Private Bank family profile must match the traveller details on your eBucks Travel profile to qualify for discounts.
  • The main member will still qualify for discounts when booking flights for themselves alone without the FNB/RMB Private Bank spousal pricing option.
  • Once you have opened and activated your qualifying account, it will take a minimum of 3 working days before you appear as “qualified” on our system to make your booking for your immediate family.  Please ensure that you follow your banker’s instructions on how to activate your account when you open it

 

Discount Flight Rules & Allocation (CAPS)
  • Each person in your family with a valid FNB/RMB Private Bank account, will now get their own Discounted Flight Allocation (referred to as “Caps”), and the Caps will not just be deducted from the main member who is making the booking

Domestic Flights:

  • Each family member will get 16 one-way economy flight allocations per year. 

International Flights:

  • Each family member will get 2 return economy / premium economy flight allocations OR 1 return business flight allocation per year.

Flight Rules:

  •  Discounts on flights are only applicable to the base fare of the flight (airport taxes, levies, surcharges, VAT and extras are excluded).
  • No minimum eBucks payments are required to qualify for discounted flights.
  • Annual Caps apply on discounted flights.
  • Caps are valid for an annual cycle from 01 July to 30 June of the following year and will be deducted from the Caps allocation for the annual cycle in which the booking is made in, i.e. if you book a flight in November 2019 but only fly in September 2020, the discount will be deducted from the July 2019 to June 2020 Caps allocation.
  • Annual Cap Allocations are reset at the end of the annual cycle and cannot be transferred or rolled over to the next annual cycle.
  • Children under 2 years old automatically qualify for discounts and have no limit on their annual Caps.
  • Each qualifying family member will have their own Caps for the annual cycle.
  • If you exceed your annual Caps, you can still book flights and pay or part-pay for your flight in eBucks, but you will not qualify for any discounts until the following annual cycle’s Cap flight allocation.
  • For international flights, you receive either two discounted economy class return flights, or one discounted business class return flight.  You cannot book both.  If you book one discounted international economy or premium economy class return flight, your discounted business class flight Cap will fall away (while your other discounted international economy or premium economy return flight will remain).  Similarly, if you book one business class return flight, both your international economy or premium economy class discounted flights will fall away.
  • Discounts do not apply to First-Class flights or on one-way international flights.
  • Domestic flights can be booked as one-ways or returns, and each one-way discounted flight will deduct one cap from the member's flight discount allocation.
  • International flights can be booked only as returns to receive a discount and each return discounted flight will deduct one cap from the member's flight discount allocation.
  • Should you wish to do a stopover en-route to your destination (up to 4 legs), discounts will apply when booking via eBucks Travel Online if all legs are booked with a discount partner airline.

For international flights, discounts will apply to bookings made using different classes, i.e. you can book an economy class international flight for the outgoing leg and book a business class international flight for the return leg.  Your discount will apply to your business class cap, and the business class Cap will be used up.

Discount Car Rental Rules
  • Discounts on car rental are applicable for the full value of the car rental excluding additional optional extras.
  • To qualify for discount on your car rental, you will need to pay the minimum amount of eB3 000 required per car rental.
General Discount Qualification Rules
  • Discounts are only valid for flights departing from South Africa.
  • Discounts only apply when your booking is made online on eBucks.com or on the FNB/RMB Banking App.
  • The main member does not have to travel with or be on the same flight as the qualifying family members for them to qualify for the discount.
  • Discount partners rotate, so check back regularly to see which partner airlines and Suppliers are on discount.
  • Discounts only apply to discounted partner bookings
Changes and Cancellation Rules on Discounted Products
  • If you make changes to your or your passengers’ original flight booking details that results in a fare increase in the same cabin, you will not be entitled to any discounts on the increased fare. Discounts will be restricted to the original base price if you qualify for discounts.
  • For flights changes, if you upgrade your cabin (E.g. You were booked in economy and decide to upgrade your flight to business class before you depart), as long as you have one economy class cap available you may forfeit your economy class caps for your business class cap.
  • If you make changes to your or your passengers original Avis Car Rental booking details that results in a fee increase, you will not be entitled to any discounts on the increased fee. Discounts will be restricted to the original fee, if you qualify for discounts.
  • If you cancel a booked discounted flight (Domestic or International), you will only be reallocated your Cap for that flight if eBucks Travel is able to obtain a refund from the airline, and the refund amount covers the original discount amount.

Booking Fees

Booking Fees - Airline Tickets

eBucks Travel charges a minimal booking fee for all bookings made via eBucks Online, the Travel App and/or the eBucks Travel Desk.

Airline Ticket booking fees are charged PER PERSON.

NEW BOOKING FEES

Domestic Bookings  
21 days or more before departure date R40.00*
8 to 20 days before departure date R60.00*
7 days or less before departure date R80.00*

*Maximum fee per booking is R200

 
International Bookings  
Standard Fee R300.00*

*Maximum fee per booking is R1200

 


CHANGE BOOKING FEE

Domestic Bookings  
Standard Fee R100.00
International Booking  
Standard Fee R250.00


REFUND FEE

Domestic Bookings  
Standard Fee R100.00
International Bookings  
Standard Fee R250.00

 

Booking Fees - Car Rental

eBucks Travel charges a minimal booking fee for all bookings made via eBucks Online, the Travel App and/or the eBucks Travel Desk.

Car Rental Booking Fees are charged PER BOOKING

NEW BOOKING FEE

Domestic Bookings  
Standard Fee R60.00
International Bookings  
Standard Fee R150.00


CHANGE BOOKING FEE

Domestic Bookings  
Standard Fee R60.00
International Bookings  
Standard Fee R150.00


REFUND FEE

Domestic Bookings  
Standard Fee R100.00
International Bookings  
Standard Fee 200.00

 

Booking Fees - Avis Point to Point

eBucks Travel charges a minimal booking fee for all bookings made via the eBucks Travel Desk.

Avis Point to Point Fees are charged PER BOOKING
 

New Booking / Change Fee R60.00
Refund Fee R100.00

 

Booking Fees - Accommodation & Packages

eBucks Travel charges a minimal booking fee for all bookings made via eBucks Online, the Travel App and/or the eBucks Travel Desk.

Accommodation & Package Fees are charged PER BOOKING

NEW BOOKING FEE

Domestic Bookings  
Standard Fee R150.00*
International Bookings  
Standard Fee R250.00*
*For last minute bookings made within 48 hours of departure, an additional R200.00 will be charged  


CHANGE BOOKING FEE

Domestic Bookings  
Standard Fee R150.00
International Bookings  
Standard Fee R250.00


REFUND FEE

Domestic & International Bookings  
Standard Fee R350.00

 

Changes and Cancellations within eBucks Travel office hours

How do I change my booking?

FlySafair, Fly Mango and kulula.com:

  • Changes can be done on the airline's website directly under each airline's "Manage Booking" section which is available 24 hours a day, 7 days a week for your convenience.
  • Alternatively, you can contact eBucks Travel for assistance and we can assist you with your changes at an additional charge.

International airlines, domestic SAA and BA, Car Rental, Avis Point-to-Point and other travel products need to be changed via the eBucks Travel Desk.

Contact eBucks Travel on 087 587 2835 for assistance with your changes.

How do I cancel my booking?

Domestic and International Flights:

  • Bookings must be cancelled at least 6 hours in advance and may carry a penalty of up to 100% of the flight cost, depending on the airline you have booked on.
     

Car Rental:

  • Bookings must be cancelled at least 4 hours in advance and may carry a penalty of up to one day’s rental, depending on the car rental company you have booked with.

 

Avis Point-to-Point:

  •  To cancel your reservation, login to eBucks.com and select "My Bookings" then "Avis P2P" where you can then select the relevant booking to be cancelled.

 

All other travel products:

  • Bookings need to be cancelled at least 24 hours in advance and may carry a penalty of up to 100% of the travel product cost, depending on the travel product booked.
  • All cancellations must be done via eBucks Travel.  For more information on changes and cancellations please refer to the Terms & Conditions on the eBucks Travel website.

 

Contact eBucks Travel on 087 587 2835 for assistance with your cancellations.

After-hours and Emergency Assistance

What classifies as an emergency?
  • If you have a confirmed flight booking but then have difficulty checking-in at the airport, this constitutes an emergency.
  • If you have to make urgent changes or cancel your flight in the evening or over weekends.

 

What to do if you miss your flight?

Here's how it works:

  • If you have booked all the legs of your journey as 1 ticket and have 1 ticket number (regardless of whether you are flying different airlines on the same ticket):
    • Most airlines: If you miss your first leg, you will forfeit all the legs of your journey and you will need to purchase a new ticket.
    • Airline exceptions: If you miss your first leg, you will have to pay the date-change penalty to reinstate your ticket and change it to the next available flight (this is at the discretion of the airline).

 

  • If you have booked more than 1 individual airline ticket for your journey and have multiple ticket numbers:
    • If you miss your flight on ticket number 1, it will not cancel the other tickets booked, so you need to ensure that you advise the other airline(s) of the changes to your first flight to ensure the necessary changes are made to further flights that match your new ticket. You will also have to pay the relevant penalties.

 

What to do if you miss your flight due to airline delays?
  • If you have booked all the legs of your journey as 1 ticket and have 1 ticket number (regardless of whether you are flying different airlines on the same ticket):
    • The airline for your first leg is responsible for helping you get onto the next available flight, regardless of the airline you are travelling on.

 

  • If you have booked more than 1 individual airline ticket for your journey and have multiple ticket numbers:
    • The original airline is not responsible for your onward journey and you need to contact the appropriate airlines to make the necessary changes. You will also have to pay the relevant penalties.
How do I change my booking?

FlySafair, Fly Mango and kulula.com:

  • Changes can be done on the airline's website directly under each airline's "Manage Booking" section which is available 24 hours a day, 7 days a week for your convenience.


Car Rental:

  • Changes can be done directly with the rental company’s depot you have collected your car from or you may contact the rental company’s Customer Care Centre for assistance.


Avis P2P:

  • Changes will need to be done with Avis P2P directly, please contact one of the below for assistance:
    • Johannesburg: +27 11 573 5000
    • Durban: +27 32 436 8400
    • Cape Town: +27 21 927 8800


 International airlines, Domestic SAA and BA and Other Travel Products:

  • Changes need to be done with eBucks Travel, for assistance please contact us on the emergency number listed below. Additional charges may apply
How do I cancel my booking?

Domestic and International Flights:

  • Bookings must be cancelled at least 6 hours in advance and may carry a penalty of up to 100% of the flight cost, depending on the airline you have booked on.


Car Rental:

  • Bookings must be cancelled at least 4 hours in advance and may carry a penalty of up to one day’s rental, depending on the car rental company you have booked with.


Avis Point-to-Point:

  • To cancel your reservation, login to eBucks.com and select "My Bookings" then "Avis P2P" where you can then select the relevant booking to be cancelled.


All other travel products

  • Bookings need to be cancelled at least 24 hours in advance and may carry a penalty of up to 100% of the travel product cost, depending on the travel product booked.
  • All cancellations must be done via eBucks Travel.
  • For more information on changes and cancellations please refer to the Terms & Conditions on the eBucks Travel website.
What are eBucks Travel's emergency hours and contact information
  • Emergency Number: 064 546 2271
  • Monday - Friday: after 5PM
  • Saturdays: after 12PM until Monday morning, 8AM

 

Booking through our online channels

How long in advance must bookings online be made?
  • When booking on the eBucks Travel online channels, the minimum times for which booking should be made in advance are:
    • International flights: 4 hours before departure.
    • Domestic flights: 4 hours before departure.
    • Domestic car rental: 2 hours before pick-up
What to do if you get an online error message?
  • There are two types of errors you can receive on our website, 1) a booking error and/or 2) a payment error.
  • What to do:
    • Within office hours:
    • Outside office hours:
      • Booking errors: 
        • If your payment was successful but you received a booking error, do not make another booking until you have confirmed the status of your booking with either eBucks Travel on our Emergency number (see “What are eBucks Travel’s emergency hours and contact number”) or with the Supplier (Airline or Car).
      • Payment errors: 
        • If you receive a technical payment error, there is still a chance that a booking has been made, please contact eBucks Travel for assistance on our emergency number (see “What are eBucks Travel’s emergency hours and contact number”)

 

Traveller Profiles and Personal Information

The name(s) of the main member are incorrect, can this be changed?

After you have logged in, your names are automatically retrieved from your banking profile. You will be able to edit and update your name and save this to your Travel Profile. If you do not check and correct your name before you book, the airline will not allow you to board your flight. Penalties will apply to any tickets booked under the incorrect name.

Please remember to contact your Banking Suite to update your name(s), as corrections made on your travel profile will not update your banking profile, simultaneously updates made on your banking profile will not update your eBucks travel profile.

Can information in the Traveller's Profile be updated?

If you notice a mistake or need to add or update information (such as First Name(s)) for one of the saved traveller profiles you've created, you can do so through the Traveller Profiles section available via the side menu within the Profiles section.

Can the name on a booked ticket be changed?

Very rarely, and only at the discretion of the airline used. You are required to confirm the spelling of all travellers’ names before confirming the booking. If a name is incorrect (for e.g., due to a typo), you may call eBucks Travel on 087 587 2835 and we will call the supplier on your behalf to find out what their policy is. You are also welcome to contact the supplier directly if it is outside of our office hours.

Can you book for two travellers with the same name and surname?

The booking system will not allow two or more travellers to be confirmed if they have the exact same first name(s) and surname (e.g. father and son whose names are both John Smith). Should this be the case, please contact the airline directly or eBucks Travel on 087 587 2835 for assistance on how to complete the name fields on the Traveller's page.

Married name vs. maiden name on your travel document (ID book or Passport)?

The name on the ticket must match the name that appears on the travel document (ID book or Passport) you are travelling on.

Must middle names also be provided when booking?

Some countries and airlines require this for international travel so it's best to provide your Full names to be safe.
If you do not see your full name issued on your ticket, please contact eBucks Travel on the same day as making your booking to ensure your ticket has been issued correctly.

Flights into the USA and flights booked on Cathay Pacific require full names, so please include your middle name when making bookings.

Payments and confirmations

How to tell if an online booking was successful?
  • If your payment is successful, you will see a confirmation page on your screen and we'll send a confirmation email to the email address you provided on the Contact section whilst completing your booking.
  • If you have not received your Booking confirmation email:
    • Log in and check your "Booking history" section; the booking confirmation email can be resent from here;
    • Check your junk mail folder; or
    • Contact eBucks Travel on 087 587 2835 for assistance.
  • Please note: There may be a delay at times with emails being sent from the system.
Can payments be made with both a personal and a business eBucks account at the same time?
  • Unfortunately, not. We only allow one eBucks account and one Rand account for payments, but you can transfer eBucks at www.eBucks.com from:
    • A Personal eBucks account to another Personal eBucks account, and;
    • A Business eBucks account to a Personal eBucks account.
  • Please note that discounts do not apply when paying with eBucks business accounts
Which bank cards are accepted for payment?
  • eBucks Rewards is a First Rand Bank loyalty programme and we only service FNB and RMB Private Bank account holders. We can only accept FNB and RMB Private Bank Cheque and Credit Cards.

General Travel Rules

What are the check-in times for domestic and international flights?
  • Domestic flights: 1.5 hours before departure
  • International flights: 3 hours before departure
What happens if the airline has a schedule change?
  • It's up to the airline's policy and what alternative they can offer. They will either offer a full refund or put you onto the next available flight.
  • If the next available flight is not suitable, and you would like to cancel, you may contact eBucks Travel to apply for the refund and book you a new ticket.
Are there visa requirements when travelling outside of South Africa?
  • Visa requirements vary from country to country, and you will need to fulfil the passport, visa and other immigration requirements for your entire itinerary, including all transiting and stopover destinations applicable to your itinerary.
  • You should confirm these with the relevant High Commissions, embassies and/or consulates at the time of booking and at least two months prior to departure to ensure that you are aware of any changes to a country’s entry requirements.
Are there passport requirements with travelling outside of South Africa?
  • Your passport must be valid for 6 months beyond your return date into South Africa and all South African passport holders are required to have a minimum of three blank pages in their passport excluding the front and back cover to enable entry visas to be issued. If there is insufficient space in the passport, entry will be denied, and the person is likely to be detained pending return to their country of origin.
Is travel insurance included?
  • eBucks Travel doesn't issue travel insurance. Please refer to www.tic.co.za/fnb to see if you qualify for the travel insurance offered by FNB, or you may contact TIC directly for a quote at 011 521 4000.
Does travelling involve any health requirements?
  • Health requirements differ from country to country. Please call your nearest Travel Clinic or local GP for information. For more information, visit www.iatatravelcentre.com.
Baggage allowance information:
  • Flight bookings with eBucks Travel will allow a minimum of 1 bag at 20kg, so please visit the airline’s website or contact eBucks Travel on 087 587 2835 to find out specific information about your bookings baggage policy.
  • Should you be over the airline-specific baggage limit, you will be liable to pay the additional amount to the airline directly.
Children Travelling documentation

South Africa (ZA) Minors:

  • Minors younger than 18 years, traveling to/from South Africa:
    • with both parents, must hold:
      • a valid passport; copy of a birth certificate/equivalent document
    • with 1 parent, must hold:
      • a valid passport; copy of a birth certificate/equivalent document; a parental consent letter from the absent parent or legal guardian containing a copy of his/her passport or identity document and his/her contact details; OR
      • a letter of special circumstances; OR - a court order granting full parental responsibilities and rights or full legal guardianship to the present parent.
      • In case the other parent is deceased, a death certificate.
    • with an adult other than a parent, must hold:
      • a valid passport; copy of a birth certificate/equivalent document; a parental consent letter(s), copies of identification documents of parents/legal guardians, contact details of parents/legal guardians; AND contact details of the person in whose care the minor will be; where applicable copy of a death certificate/adoption order/court order granting full or legal guardianship.
    • when traveling as a primary or secondary school tour with a teacher or a trainee, must hold:
      • a letter of consent from the school principal, confirming that consent letters from all parents are held by the school, together with an ID/passport copy of the accompanying teacher or trainer.
    • unaccompanied, must hold:
      • a copy of his /her birth certificate; a parental consent letter containing a copy of his/her/their passport/s or identity document/s and his/her/their contact details (or consent from one parent together with a court order granting full parental responsibilities and rights or legal guardianship or death certificate or adoption order); AND
      • a letter from the person receiving the minor in South Africa, containing address and contact details; copy of identification documents of the person receiving the minor, including visa/residence permit (if required).

 

  • WARNING: All documents must be in English. The parental consent letter must be issued within 6 months prior to the date of travel.
    • This does not apply to South African minors traveling to South Africa.
    • This does not apply to holders of a valid visa.
    • This does not apply to holders of a temporary residence permit issued by South Africa.
    • This does not apply to minors in transit in South Africa.