• Flight discounts are available to FNB Aspire; Premier, Private Clients, Private Wealth and RMB Private Bank clients.
• Your discount will be based on the highest qualifying FNB/RMB Private Bank transactional account that you hold. 

As an example: If you hold an FNB Premier Current Account and an FNB Private Clients Credit Card, your reward level and eBucks discount level will be based on the FNB Private Clients Credit Card reward level as this is the higher product.

• For FNB Aspire customers, discounts are based on a maximum of R100 per one-way ticket.
• For FNB Premier, Private Clients and Private Wealth customers, discounts are based on your reward level:

Level 1:  5%

Level 2: 10%

Level 3: 20%

Level 4: 30%

Level 5: 40%

• The main member requires an active transactional, qualifying FNB/RMB Private Bank account and must be registered for eBucks.
• Only personal eBucks accounts are eligible for flight discounts.
• eBucks for Business accounts do not qualify for flight discounts.
• Once a qualifying account has been opened and activated, a ‘qualified’ status will take a minimum of 3 working days to reflect on our systems. Once successfully processed, customers will be able to make flight bookings for their immediate family members. Kindly follow your banker’s instructions on how to activate your account.
• Reward levels are updated monthly between the 8th to the 14th of the month; where discount levels based on the previous month’s banking behaviours will be applied to customer profiles for a period of one month. Thereafter, the new month’s qualifying discount level applies.

• For a spouse / partner to qualify from the main member’s rewards and discounts, both partners must have the same active current account products.  Eg. An FNB Premier Cheque account, Premier Fusion account and Premier Islamic account are all active current accounts under Premier. 
• The spouse / partner must also be added to the main member’s family profile on the banking app.
• For children travelling between the age of 2-24 years to qualify from the main member’s travel discounts, they must hold an active transactional youth account and must be loaded onto both parents’ family profiles on the banking app. 
• Children under 2 years automatically qualify for discounts.

• Annual Discount Savings have replaced “discount caps” and now refers to the total rand value of discounts that an eBucks customer receives for use during the year (September 2023 – September 2024).
• Depending on the product you hold, this value is applied across eBucks discounts on flights, car hire and bus bookings as well as to purchases at eBucks Shop that are made via the FNB/RMB Private Bank App or eBucks Travel online.
• Only the eBucks discount value of these purchases will be deducted from your Annual Discount Savings balance when you choose to make use of your qualifying eBucks discounts towards your final purchase total.

For FNB Premier, Private Clients, Private Wealth and RMB Private Bank clients:

As a main member, you will receive your own Annual Discount Savings allocation for use on selected domestic and international flights, car hire, QuickBus bookings and selected eBucks shop purchases.

The amount you receive will be based on the highest qualifying FNB transactional account that you hold.

Annual Discount Savings allocations per account type are as follows:

FNB Premier: R5 000

FNB Private Clients: R10 000

FNB Private Wealth/RMB Private Bank: R20 000

For FNB Aspire clients:

Each main member gets their own Annual Discount Savings of R1 000 allocated across Domestic Flights and QuickBus bookings when bookings are made via the FNB App or eBucks Travel Online.

Maximum Discount Savings per ticket:

QuickBus: R50 per one-way ticket*

Domestic Flights: R100 per one-way ticket*

*A one-way ticket is eg. Johannesburg – Durban. 

For FNB Aspire, Premier, Private Clients and Private Wealth account holders; qualifying children do not get their own Annual Discount Savings allocation, and will automatically use either parent's Discount allocation based on who is making the booking.

Eg.  If Partner 1 who holds an active FNB Premier account makes a booking for herself and her 2 children, and the children have been added to her family profile, all the discounts applied to that booking will come off Partner 1’s Annual Discount Savings of R5 000.

Eg. If Partner 2 holds an FNB Private Wealth account and makes a booking for himself, his partner and 2 children, who are all part of his family profile, all the discounts applied to that booking will come off Partner 2’s Annual Discount Savings of R20 000.

• No. Your Annual Discount Savings balance does not affect your eBucks balance. It only applies to the rand value of discounts that you will receive on your flight/car hire/bus ticket bookings made via eBucks Travel or on selected purchases made on eBucks Shop.

• Your qualifying reward level discounts will still apply and will only be affected in the event of the value of the discount you qualify for on an eBucks Travel or eBucks Shop transaction being greater than the balance left on your Annual Discount Savings allocation.
• Refer to question 8 below for more information.

• Should you choose to allocate the remaining value of your Annual Discount Savings toward your qualifying discount total, only the value of the remaining Annual Discount Savings will be deducted from the qualifying discount amount and will be applied to your total purchase amount.
• It will not be possible to access the full value of your qualifying discount.

• No. You have the option to not make use of your Annual Discount Savings allocation when booking flights, bus tickets and car hire. You can choose to use your allocation towards discounts on other purchases you may be planning for later in the year.

• Example: FNB Premier Customer (Annual Discount Savings is R5 000).
• Customer purchases a ticket for R1 000 (base fare) on the FNB/RMB Private Bank App, the customer is on reward level 5. The 40% discounted amount here is R400.
• The customer then purchases an item from the eBucks Shop for R1 000, the customer is on reward level 5 and their 40% qualifying discount amount here is R400.
• The customer received a total discount of R800 across both transactions, which was deducted from their Annual Discount Savings of R5 000. Therefore, the customer now has R4 200 in their Annual Discount Savings left for the year.

• You will no longer be able to receive eBucks discounts on your flight, car hire or bus ticket bookings made via eBucks Travel or on any purchases made on eBucks Shop.
• You may continue to book flights using your eBucks and/or rands and to unlock other benefits such BONUS Slow Lounge visits should you qualify.

• The Annual Discount Savings will be effective annually, each September with your first monthly eBucks allocation.

• No. Your Annual Discount Saving balance is not cumulative and any remaining balance that was not used during the year will fall away until your new Annual Discount Savings balance has re-set in September the following year with the first annual eBucks pay-outs.

• Your available Annual Discount Savings will be visible across your booking and purchase screens on the FNB/RMB Private Bank App and on the eBucks shop. 
• On the App, go to eBucks, then Travel and click on Annual Discount Savings to see your balance and history of discounts used.

• Discounts on flights are only calculated and applied to the base fare of the flight (airport taxes, levies, surcharges, VAT, and extras are excluded).
• Discounts only apply when your booking is made online on eBucks.com or on the FNB/RMB Private Bank App. NOTE: Booking on the app may unlock further benefits.
• Flight discounts apply to selected Domestic airlines in Economy class.
• Flight discounts apply to selected International airlines in Economy, Premium Economy and Business class.
• Discounts are only valid for flights departing from and returning to South Africa.
• Should a customer wish to plan a stopover enroute to their destination (up to 4 legs are allowed), discounts will apply when booking via eBucks Travel Online, only if all legs are booked with a discounted airline partner.
• Discounts do not apply to first-class flights or on one-way international flights.

• Discount partners could rotate monthly, so check on our platforms regularly to see which partner airlines are currently on discount.
• Look out for the “discount” banner on your search results or search by choosing discounted flights only.

• Yes, eBucks Travel has partnered with a vast selection of airlines with whom customers may book flights at highly competitive prices and you can continue to spend your eBucks towards your travel booking.

• No, you don’t need to pay with eBucks to qualify for discounts.  However, using your eBucks towards your final payment helps you save even more.

• Changes and cancellations must be done on the airline's website (www.lift.co.za) directly under the "Manage Booking" section, which is available 24 hours a day, 7 days a week for your convenience.
• Airline penalties for the customer’s account will apply as per each tickets’ rules.

• Changes and cancellations must be done on the airline's website (www.flysafair.co.za) directly under the "Manage Booking" section, which is available 24 hours a day, 7 days a week for your convenience.
• Airline penalties for the customer’s account will apply as per each tickets’ rules. 

• Changes and cancellations for all other airlines must be made directly with eBucks Travel during our office hours.
• Customers will be held liable for any additional costs to airfares and airport taxes as well as the airlines penalty fees which vary depending on the airlines and ticket purchased.
• eBucks Travel charges an additional  change, cancellation, or refund administration fee of R100 for domestic flights and R250 for international flights over and above airline costs.
• For emergency after hour assistance, kindly refer to our After Hours Emergency section.

• Any changes or upgrades to the qualifying passenger’s original flight booking which may result in a higher fare, will not entitle a customer to qualify for any additional discounts. Discounts are restricted to the base fare and applicable discounts for the original booking.
• If an existing discounted flight is cancelled (domestic or international), the discount value for that flight will only be reallocated to the Annual Discount Savings should eBucks Travel obtain a refund from the airline, and that refund amount is greater than the original discounted amount as paid by the customer.

• This is LIFT airline’s business class inspired offering that they call Premium to enhance your travel experience.

• Book your LIFT Premium flight/s with eBucks Travel on the FNB/RMB Bank App or online, during the offer period and receive a 25% discount.
• Pay for your booking using your FNB/RMB Private Bank Card (including Virtual Card), eBucks or part-pay with a combination of both.
• This benefit is open to all FNB and RMB Private Bank account holders (Retail and Commercial) who are qualifying members of the eBucks Rewards programme, regardless of their reward level. 
• The 25% discount will only be available through eBucks Travel when booking on the App or on the eBucks Travel website and is available on all LIFT Premium domestic routes. Note that qualifying customers won’t unlock additional benefits when booking online, only via the App.

• This discount is available for bookings made by 30 June 2024, for travel anytime. The discount is limited to the first 1000 tickets each month.  Once the 1000 seats have been reached, the price will adjust back to the LIFT published fare pricing on our platforms. 
• There is no limit to the number of discounted tickets each customer may purchase. Unless the 1000 tickets have been reached within a month.

• The 25% discount is deducted from the base fare, excluding taxes and VAT.  The price you see on the eBucks Travel booking platforms are already discounted.

• LIFT has partnered with SLOW Lounge, thus allowing all LIFT Premium passengers, regardless of the booking platform used, to receive a complimentary visit to the SLOW domestic Lounges. Upon arrival at the lounge, please produce your LIFT Premium boarding pass to gain access.
• SLOW Lounge access through LIFT Premium does not have any impact on your complimentary or bonus visits earned through the eBucks programme.

• LIFT Premium offers great benefits such as dedicated check-in area, fast track security, priority boarding and unlimited ticket flexibility. For more information either visit the LIFT Premium info pages on the App or go to the LIFT website.

• eBucks.com and on the FNB/RMB Private Bank App.

• If a payment is successful, a confirmation screen will appear and prompt you to “Download” your booking confirmation and send it to the nominated email address.

           OR

• Log in to eBucks Travel via the FNB/RMB Private Bank App or eBucks website and navigate to the "Booking history" section. The booking confirmation email may be re-sent from this screen.
• If the booking confirmation email has not been received:
• Check your email’s junk mail folder; or
• Contact eBucks Travel on 087 587 2835 for assistance.
• Please note:  Emails may also be delayed due to system or network issues on either the sender’s or receiver’s side

There are two types of errors which may be experienced on our website:

a booking error and/or a payment error.

• Contact eBucks Travel on 087 587 2835 for assistance within Office Hours.

• Outside office hours:
  • Booking errors: 
    • If the payment was successful but a booking error was received, do not make another booking until the status of the booking has been confirmed with eBucks Travel on our emergency number: 064 546 2271.
  • Payment errors: 
    • If a technical payment error is shown, there is still a chance that a booking has been made, kindly contact eBucks Travel for assistance on our emergency number: 064 546 2271.

• Login to the FNB/RMB Private Bank App, tap on the eBucks icon and navigate to eBucks Travel.
• On the eBucks Travel home page, scroll down until you see “My Traveller profile” and “My travellers”:
• “My traveller profile” is your own personal information;
• “My travellers” is for anyone else you would like to make travel bookings for.
• Remember that only direct family members who are part of your family banking profile could qualify for discounts on eBucks Travel.

eBucks Travel charges a minimal booking fee for all bookings made via the FNB/RMB Private Bank App, eBucks Online or the eBucks Travel Desk. Fees apply to new bookings.

• Domestic Flight Fee:  R60 per person
• International Flight Fee:  R300 per person
• Online bookings through the Travel Desk:  R150 per transaction over and above standard fees.

The minimum times for which advance booking should be made are:

• International flights: 6 hours before departure
• Domestic flights: 4 hours before departure

• Kindly visit the direct website of the airline that the booking has been made with in order to check-in.
• It’s recommended to always check-in online at least 24 hours before flight departure.
• Airline policies vary and some may open online check-in earlier than 24 hours before flight departure.

• Kindly visit the airline’s direct website to look at their pre-seating policy as their processes may vary.
• Any additional charges for pre-booked seats must be made with the airline and settled directly with them.

• A customer may either contact us to insert the number into the booking, or a customer could contact the airline directly to do that for them.

• Each airline has a different policy – kindly call us prior to booking your flights to confirm the airline’s wheelchair accessibility so that we can advise you accordingly.

South Africa (ZA) Minors: Minors younger than 18 years, traveling to/from South Africa.

both parents must hold:

• a valid passport; copy of a birth certificate/equivalent document

a singular parent must hold:

• a valid passport; copy of a birth certificate/equivalent document; a parental consent letter from the absent parent or legal guardian containing a copy of his/her passport or identity document and his/her contact details; OR
• a letter of special circumstances; OR
• a court order granting full parental responsibilities and rights or full legal guardianship to the present parent.
• In the case of the other parent being deceased, a death certificate is required. 

an adult other than a parent must hold: 

• a valid passport; copy of a birth certificate/equivalent document; a parental consent letter(s), copies of identification documents of parents/legal guardians, contact details of parents/legal guardians;  AND
• contact details of the person in whose care the minor will be, where applicable copy of a death certificate/adoption order/court order granting full or legal guardianship. 

when travelling as a Primary or Secondary School tour with a teacher or a trainee:

• a letter of consent from the school principal, confirming that consent letters from all parents are held by the school, together with an ID/passport copy of the accompanying teacher or traineer. 

unaccompanied minors must hold:

• a copy of his /her birth certificate; a parental consent letter containing a copy of his/her/their passport/s or identity document/s and his/her/their contact details (or consent from one parent together with a court order granting full parental responsibilities and rights or legal guardianship or death certificate or adoption order); AND
• a letter from the person receiving the minor in South Africa, containing address and contact details; copy of identification documents of the person receiving the minor, including visa/residence permit (if required). 

IMPORTANT NOTE: All documents must be in English. The parental consent letter must be issued within 6 months prior to the date of travel. 

• This does not apply to South African minors traveling to South Africa.
• This does not apply to holders of a valid visa.
• This does not apply to holders of a temporary residence permit issued by South Africa.
• This does not apply to minors in transit within the borders of South Africa. 

•  Each airline has their own policies, bookings for unaccompanied minors cannot be made via eBucks Travel online or the FNB/RMB Private Bank App.
• Kindly call us on 087 587 2835 during office hours so that we may assist with the booking directly via our Travel Desk.

• South African passports must be valid for at least 6 months from the last day of the booked trip, and there must be at least 3 blank pages in the traveller’s passport.
• Visas (entry and transit) may be required enroute, and it is the traveller’s responsibility to ensure that they have the correct documentation / permits when travelling.
• Health Requirements vary per country, with some requiring specific vaccinations to be evidenced on a vaccine card (e.g., Yellow Fever, COVID-19 etc.). It is the traveller’s responsibility to ensure that they have obtained all the necessary vaccinations for the entire journey, including transit points.
• It is each traveller’s responsibility to ensure that all necessary visas, vaccinations, and travel documents are in order whilst travelling.

• If all legs of a journey have been booked as 1 ticket with 1 ticket number (regardless of whether different airline flights are on the same ticket):
• Most airlines: If the first leg is missed, all the legs of the journey will be forfeited and a new ticket will have to be purchased.
• Airline exceptions: If the first leg is missed, a date-change penalty must be paid by the customer to reinstate the ticket and change it to the next available flight (this is allowed at the discretion of the airline). 
• If more than 1 individual airline ticket has been booked for the journey and there are multiple ticket numbers:
• If the flight on ticket number 1 is missed, it will not cancel the other tickets booked. The customer needs to ensure that the other airline(s) are advised of the changes to the first flight in order to ensure the necessary changes are made to further flights that match the new ticket.  The customer will be required to settle all relevant penalties incurred as a result.

• If all the legs of a journey have been booked as 1 ticket with 1 ticket number (regardless of whether different airlines flights are on the same ticket):
• The airline for the first leg is responsible for helping a customer get onto the next available flight, regardless of the airline they are travelling on.  
• If more than 1 individual airline ticket has been booked for the journey and there are multiple ticket numbers:
• The original airline is not responsible for a customer’s onward journey, the customer will need to contact the appropriate airlines to make the necessary changes. The customer will be required to settle all relevant penalties incurred as a result.

•  Each airline has their own policies, the airline will offer an alternative flight or advise of the options available to customers at the time of the schedule change.
• eBucks Travel acts as an agent of our airline suppliers. Airline suppliers’ cancellation terms and conditions will apply.

• Car hire discounts are available to FNB Premier, Private Clients, Private Wealth and RMB Private Bank clients.
• Your discount will be based on the highest qualifying FNB/RMB Private Bank transactional account that you hold.
• As an example: If you hold an FNB Premier Current Account and an FNB Private Clients Credit Card, your reward level and eBucks discount level will be based on the FNB Private Clients Credit Card reward level as this is the higher product.
• Discounts are based on your reward level:

Level 1:  5%

Level 2: 10%

Level 3: 20%

Level 4: 30%

Level 5: 40%

• Customers must hold an active, transactional, qualifying FNB or RMB Private Bank account and must be registered for eBucks and have reached at least discount level 1. Visit www.eBucks.com for more information.
• Only personal eBucks accounts are eligible for discounts.
• eBucks for Business accounts do not qualify for discounts.

• The customer must book a domestic flight with eBucks Travel on the FNB/RMB Private Bank App in order to unlock a domestic car hire discount. Car hire bookings made on eBucks.com will not qualify for discounts.
• Once the discount is unlocked, a car hire booking must also be made via the FNB/RMB Private Bank App.
• 1 x car hire discount will be unlocked per eBucks Travel flight booking reference (If a one-way or a return flight is booked, only 1 x car hire discount will be unlocked, but more cars may still be hired without discounts).
• A car hire discount may be unlocked with a non-discounted or discounted domestic flight booked on the App.
• The up to 40% discount on the car hire booking will be based on a customer’s reward level at the time of the car hire booking.
• Your discount will be dependent on your available annual discount savings at time of booking.

• Annual Discount Savings have replaced “discount caps” and now refers to the total rand value of discounts that an eBucks customer receives for use during the year (September 2023 – September 2024)
• Depending on the product you hold, this rand value is applied across eBucks discounts on flights, car hire and bus bookings as well as to selected purchases at eBucks Shop that are made via the FNB/RMB Private Bank App or eBucks Travel online.
• Only the eBucks discount value of these purchases will be deducted from your Annual Discount Savings balance when you choose to make use of your qualifying eBucks discounts towards your final purchase total.

For Premier, Private Clients, Private Wealth and RMB Private Bank clients:

As a main member, you will receive your own Annual Discount Savings allocation for use on selected domestic and international flights, car hire, QuickBus bookings and selected eBucks shop purchases. The amount you receive will be based on the highest qualifying FNB transactional account that you hold.

Annual Discount Savings allocations per account type are as follows:

FNB Premier: R5 000

FNB Private Clients: R10 000

FNB Private Wealth/RMB Private Bank: R20 000

• No. Your Annual Discount Savings balance does not affect your eBucks balance. It only applies to the rand value of discounts that you will receive on your flight/car hire/bus ticket bookings made via eBucks Travel or on any purchases made on eBucks Shop.

• Your qualifying reward level discounts will still apply and will only be affected in the event of the value of the discount you qualify for on an eBucks Travel or eBucks Shop transaction being greater than the balance left on your Annual Discount Savings allocation.
• Refer to question 7 below for more information.

• Should you choose to allocate the remaining value of your Annual Discount Savings toward your qualifying discount total, only the value of the remaining Annual Discount Savings will be deducted from the qualifying discount amount and will be applied to your total purchase amount.
• It will not be possible to access the full value of your qualifying discount.

• No. You have the option to not make use of your Annual Discount Savings allocation when booking flights, bus tickets and car hire. You can choose to use your allocation towards discounts on other purchases you may be planning for later in the year.

• Example: FNB Premier Customer (Annual Discount Savings is R5 000), purchases a flight for R2 000 (base fare) on the FNB/RMB Private Bank App. The customer is on reward level 5. The 40% discounted amount here is R800.
• The customer then hires a car for R1 000. (The customer is on reward level 5). The 40% discount amount here is R400.
• The customer received a total discount of R1 200 across both transactions, which was deducted from their Annual Discount Savings total of R5 000. Therefore, the customer now has R3 800 in their Annual Discount Savings left for the year.

• You will no longer be able to receive eBucks discounts on your flight, car hire, bus ticket bookings made via eBucks Travel or on any purchases made on eBucks Shop.

• No. Your Annual Discount Saving balance is not cumulative and any remaining balance that was not used during the year will fall away until your new Annual Discount Savings balance has re-set in September the following year with the first annual eBucks pay-outs.

• Your available Annual Discount Savings will be visible across your booking and purchase screens on the FNB/RMB Private Bank App and on the eBucks shop. 
• On the App go eBucks then Travel and click on Annual discount savings to see your balance and history of discounts used.

• AVIS Car Rental for domestic rentals only.

• No, you may pay with rands and still qualify for discounts.  Using eBucks to pay will help a customer to save more.

• Yes, as many times as required! eBucks may be used as payment to save even more.

eBucks Travel charges a minimal booking fee for all bookings made via the FNB/RMB Private Bank App, eBucks Online and the eBucks Travel Desk.  Fees apply to new, changed, and cancelled bookings.

New bookings:

• Domestic Car Rental:  R60 per booking
• International Car Rental: R150 per booking
• Online bookings through the Travel Desk:  R150 per transaction over and above standard fees.

Changes:

• Domestic Car rental: R60 per booking
• International Car Rental: R150 per booking

Cancellation:

• Domestic Car rental: R100 per booking
• International Car rental: R200 per booking

• When booking through eBucks Travel on the FNB/RMB Private Bank App or online, bookings cannot be made for longer than 14 days.
• All bookings for 14 days or longer need to be requested directly via the eBucks Travel Desk.

• When collecting a rental car, Avis will hold an authorisation amount on a customer’s credit card for the duration of the rental. This hold will cover the refuelling, additional kilometres, waivers and any additional services selected. This will reflect as an authorisation hold on the payment card, but no funds are taken from the customer’s account. The average holding amount (excluding the rental cost) is R2,800, but this may vary according to the customer’s specified rental requirements.
• Certain vehicle groups require two credit cards for collection.
• When the vehicle is returned, Avis will debit the additional extras due on the vehicle (fuel refilling, excess mileage, etc.) and a notification will be sent to the customer’s bank to release the hold. 
• If a vehicle is being rented over a weekend, an additional 'weekend authorisation' will be held for the duration of the rental as follows:
• Coastal Branches - R3,500 (on all car groups)
• Inland Branches - R7,500 on Car Groups A-E and R10,000 on Car Groups F-N
• The additional weekend authorisation will be waived for all Avis Preferred members or upon presentation of a valid airline boarding pass. 
• For more information, please visit the Avis website under their FAQ’s for lists of branches that require additional deposits.

• Avis does not accept virtual credit cards as form of guarantee. The driver’s physical credit card must be provided upon arrival at the depot.

• When booking online or through eBucks Travel on the FNB/RMB Private Bank App, these may be requested as part of the reservation, but it will not be guaranteed. 
• It is recommended that the rental company be contacted directly to confirm any additional equipment that may be required.
• Payment for additional equipment must be settled directly with the car rental company.

• Bookings must be cancelled 4 hours in advance prior to the booked pick-up time.  If not collected or cancelled outside of the 4 hours, a no-show penalty from AVIS as well as a cancellation fee from eBucks will apply.
• If the vehicle has not been collected as yet, contact eBucks Travel to assist with any required changes to domestic car rental bookings.  Fees may apply.
• If the vehicle has already been collected, and an extension on the reservation is required, Avis must be contacted directly on +27 11 387 8431 to process the change. Payment for the change must be done with Avis directly and eBucks cannot be used as payment.
• Discounts do not apply to reservation amendments and only apply to the cost of the initial reservation.
• If an emergency change or cancellation must be made outside of office hours, kindly refer to our After Hours Emergency section for more details.

• Yes, kindly contact our eBucks Travel Desk for assistance.
• No discounts apply to international Car Hire.

• For international car rental, the eBucks Travel Desk can assist with any amendments to car rental bookings prior to collection.
• Once in possession of the vehicle, any amendments must be arranged with the local car rental company and additional costs must be settled with them directly.

• Accommodation or holiday packages can only be booked through the eBucks Travel Desk.
• Either visit our website for ideas on holiday packages or contact us for a quotation via email or telephone. 

• eBucks Reward discounts are not applied to accommodation, but we are kept informed of specials from our suppliers, so please always contact us for a quotation.

• We do our best to reply as soon as we can.
• It could take up to 48 hours to send a formal quotation.  If a quotation is required urgently, kindly contact our Travel Desk directly instead.
• Kindly note that an estimate is only valid at the time of quotation and is subject to availability until a final booking and payment is received.

• The “from” price provides an indication of the lowest price that was available at the time of loading to our site.
• Pricing may vary due to dates chosen, availability, rate fluctuations, supplier demand and rate of exchange on international travel.
• eBucks Travel receives pricing with certain validity periods from our suppliers.
• The eBucks Travel website is updated regularly in order to provide customers with the best average pricing.

• If a quotation has been received from us via email, simply complete the booking form attached on the quotation and return it to us by replying to the email. The eBucks Travel Desk would need to check availability and pricing once more before the booking is confirmed.  
• Bookings may be paid in eBucks, rands or a combination of both.

eBucks Travel charges a minimal booking fee for all bookings made via the eBucks Travel Desk. Fees apply to new, changed, and cancelled bookings.

New bookings:

• Domestic Accommodation:  R150 per booking
• International Accommodation: R250 per booking

Changes:

• Domestic Accommodation R150 per booking
• International Accommodation: R250 per booking

Cancellations:

• Domestic & International  Accommodation R350

• All bookings must be changed or cancelled directly with eBucks Travel.
• Supplier penalty fees will apply and will be advised at the time of the change or cancellation request.
• If an emergency change or cancellation needs to be made outside of our office hours, kindly refer to our After Hours Emergency section.

• Yes. Contact eBucks Travel for a quotation or to make a booking.

• eBucks Travel charges a minimal booking fee for all bookings made via the eBucks Travel Desk.  Fees apply to new, changed, and cancelled bookings.
• Domestic transfer:  R60 per booking
• International transfer: R100 per booking

• There are no eBucks discounts on transfers, but eBucks may be used to make payments towards a transfer booking to save even more.

• All bookings must be changed or cancelled directly with eBucks Travel.
• Supplier penalty fees will apply and will be advised at time of change or cancellation request.
• If an emergency change or cancellation must be made outside of our office hours, please refer to our After-Hours Emergency section.

• To get complimentary access to the SLOW Lounges, a customer must hold an active qualifying FNB Premier, Private Clients, Private Wealth or RMB Private Bank transactional account and be on a qualifying eBucks reward level. The number of complimentary visits allocated can change from month to month, depending on a customer’s reward level. Log on to the FNB/RMB Private Bank App to track your available complimentary visits.
• A customer can earn bonus SLOW Lounge visits with each flight booking made through eBucks Travel.
• A customer could also qualify for complimentary SLOW Lounge access if they hold an active FNB Platinum Business, Enterprise Business or Private Bank Business or Healthcare Business debit or credit card and meet the qualifying criteria.
• Refer to the Earn Rule pages (of your respective transactional account on ebucks.com for more info.  Visit  http://www.fnb.co.za/slow-lounge/domestic full qualifying criteria, access rules and fees.

• Available complimentary visits may be tracked via the FNB/RMB Private Bank App by following the steps below:
• Launch the App > Login > Select ‘eBucks’ > Select ‘Travel’ > Select ‘Airport Lounges’
• The calculator on the FNB/RMB Private Bank App may be used to estimate the total cost of entry for the main member and any accompanying guests prior to entering the Lounge.

• Yes, cardholders issued with secondary cards linked to the main member’s account may access the SLOW Lounge without the main account holder being present.
• Complimentary access will be granted if the main account holder has complimentary visits available. The secondary card needs to be issued in the traveller’s name.

• For FNB Aspire Credit Cardholders, only guests/children with a bonus visit may access the lounge. No additional guests/children will be allowed. Payment for entry is not permitted.
• FNB Premier, Private Clients, Platinum Business and Enterprise Business customers may enter the SLOW Lounge with one complimentary guest OR child between the ages of 2 and 18 years. Guest entries will be deducted from the customer’s annual complimentary allocation.
• FNB Private Wealth and RMB Private Bank customers can access the airport lounges with one complimentary guest AND one complimentary child between the ages of 2 and 18 years. Guest entries will be deducted from the customer’s annual complimentary allocation.
• All children below the age of 2 years access the lounges for free without depleting a customer’s complimentary allocation.

Additional SLOW Lounge visits, referred to as ’bonus visits’, may be earned when making a flight booking with eBucks Travel. For each traveller to qualify to earn bonus visits, the following criteria must be met:

• Pay for your flight ticket with an active FNB Aspire Credit Card, or an FNB Premier, Private Clients, Private Wealth or RMB Private Bank account, or part-pay using your qualifying card and eBucks, or pay only with your eBucks.
• Be on a qualifying eBucks reward level (not applicable to FNB Aspire Credit Cardholders).
• Accounts must be in good standing.
• For children to qualify for bonus visits, they must hold an active FNBy, FNBy Islamic or FNBy Next transactional account and must be added to the Family Banking Profile of the parent/legal guardian who is travelling with them.

• FNB Aspire Credit Cardholder’s qualify for up to 2 bonus visits per annum.
• FNB Premier customers qualify for up to 8 complimentary visits per annum, depending on their reward level and can unlock up to 12 bonus visits per annum on any reward level.
• FNB Private Clients customers qualify for up to 20 complimentary visits per annum, depending on their reward level and can unlock up to 18 bonus visits per annum on any reward level.
• FNB Private Wealth and RMB Private Bank customers qualify for up to 36 complimentary visits per annum, depending on their reward level and can unlock up to 24 bonus visits per annum on any reward level.

• SLOW Lounge visits can be redeemed by swiping a qualifying bank card or by generating a QR code on the FNB/RMB Private Bank App and scanning it at the SLOW Lounge entrance together with the traveller’s boarding pass.
• For FNB Aspire Credit Cardholders, bonus visits may only be redeemed by generating a QR code on the FNB App and scanning it at the SLOW Lounge entrance.
• To generate a QR code follow these steps:  Launch the FNB/RMB Private Bank App > Login > Select ‘eBucks’ > Select ‘Travel’ > Select ‘Airport Lounges’ > Select ‘Access Now’

• Bonus visits are allocated between 1 August and 31 July of the following year.
• Upon qualification, bonus visits will be automatically added to a customer’s annual complimentary visits allocation, once a travel booking is made through eBucks Travel. 
• Bonus visits can be unlocked and used on domestic or international flight bookings, on any airline and regardless of whether the flight is discounted or not.
• When the cardholder accesses the Lounge, valid bonus visits will be depleted first before their allocated complimentary visits are depleted (where applicable).
• Bonus visits are valid for use from 7 days before the flight date to 7 days after the flight date.
• When the main account holder books a flight on eBucks Travel for themselves as well as their spouse or a travel companion who meets the qualifying criteria, the bonus visit will be allocated to each cardholder’s profile from their own allocation of bonus visits per year. Each qualifying account holder is required to generate their own QR code on the FNB/RMB Private Bank App or swipe their own card in order to access the Lounge.
• Note: Children do not have a set allocation of bonus visits. They have the potential to earn bonus visits provided that the parent/legal guardian who is making the flight booking has available bonus visits. To redeem bonus visits, the parent travelling with the child needs to swipe their qualifying card or scan a QR code from their FNB/RMB Private Bank App.
• Bonus visits are subject to general Lounge access rules, including:
• Access to SLOW Domestic Lounges will be limited to 90 minutes before boarding time.
• Access is subject to availability, according to SLOW Lounge capacity and safety rules.

• FNB Premier customers can use their complimentary visits at SLOW domestic Lounges only.
• FNB Aspire Credit Cardholders and FNB Premier customers can use their bonus visits at SLOW domestic Lounges and SLOW International.
• FNB Private Clients customers can use their complimentary and bonus visits at SLOW domestic Lounges and SLOW International.
• FNB Private Wealth and RMB Private Bank customers can use their complimentary and bonus visits at all SLOW domestic Lounges, SLOW International, as well as domestic and international Bidvest Premier Lounges where a SLOW Lounge is not available in the same airport terminal. This includes Bidvest Premier Lounges located in the following airports:  Port Elizabeth, George, Bloemfontein, Kruger-Mpumalanga, and East London airport as well as the Bidvest International Lounges located at Cape Town International Airport.

• SLOW Lounges are located in the domestic terminals of OR Tambo, King Shaka, Cape Town and Lanseria International Airports. The SLOW International Lounge is only located at the international terminal of OR Tambo International Airport.
• Bidvest Premier Lounges are situated in the domestic terminals of all the major South African airports in Johannesburg, Cape Town, Durban, Port Elizabeth, George, East London, Mpumalanga and Bloemfontein, while international lounges are situated in Johannesburg and Cape Town airports.

• Entry into a domestic lounge is R300 per person per entry for every additional guest over and above the complimentary or bonus visits, or when a complimentary or bonus visit allocation has been exceeded, or when a customer does not qualify for complimentary or bonus visits.
• Entry into an international lounge is R480 per person per entry for every additional guest over and above the complimentary or bonus visits, or when a complimentary or bonus visit allocation has been exceeded, or when a customer does not qualify for complimentary or bonus visits.

• The use of a bank card or QR code to enter the lounge is not seen as a purchase and as a result, there is no need to enter a card PIN.
• The customer’s account will be debited with the lounge entry charges and as a reflect banking fee.
• If a customer qualifies for complimentary visits, this fee will be reversed. As this is not a purchase, no receipt or invoice will be issued.

• Annual Discount Savings refers to the total value of discounts that an eBucks customer receives for use during the year (September 2023 – 31 August 2024). This value is applied across eBucks discounts on flights, car hire and bus bookings as well as to purchases at eBucks Shop that are made via the FNB/RMB Private Bank App or eBucks Travel online.
• Only the eBucks discount value of these purchases will be deducted from your Annual Discount Savings balance when you choose to make use of your qualifying eBucks discounts towards your final purchase total.

• QuickBus discounts are available to FNB Easy, FNB Aspire, Premier, Private Clients, Private Wealth and RMB Private Bank clients. 

• Your discount will be based on the highest qualifying FNB/RMB Private Bank transactional account that you hold. 

• As an example: If you hold an FNB Premier Current Account and an FNB Private Clients Credit Card, your reward level and eBucks discount level will be based on the FNB Private Clients Credit Card reward level as this is the higher product. 

• For FNB Easy customers, discounts are based on a maximum of R50 per one-way ticket. 

• For FNB Aspire customers, discounts are based on a maximum of R50 per one-way ticket. 

• For FNB Premier, Private Clients and Private Wealth customers, discounts are based on your reward level: 

  • Level 1:  5% 
  • Level 2: 10% 
  • Level 3: 20% 
  • Level 4: 30% 
  • Level 5: 40% 

• Customers receive discounts by the type of account that they hold and their qualifying eBucks reward levels (where applicable). 

• Each time you make use of a qualifying discount, the discount amount will be deducted from your Annual Discount Savings balance.  

• The discounts you receive will be based on the availability of your Annual Discount Savings balance that will be allocated to you as of September 2023 until August 2024.  

• If on a transaction, you qualify for a discount that is greater than the current balance of your Annual Discount Savings, then you will receive a discount only up to the value of your Annual Discount Savings balance. 

• Once your Annual Discount Savings balance has been depleted, you will no longer qualify to receive discounts on your bookings until September 2024, when your new Annual Discount Savings is allocated to you. 

For FNB Easy Smart clients: 

• Each main member gets their own Annual Discount Savings which will be allocated to QuickBus bookings made via the FNB App. 

• Only the main Easy Account holder qualifies for the discount, no other family members in their profile qualify.   

• For QuickBus bookings, customers receive a total Annual Discount Savings of R500 per annum, with a maximum Annual Discount Savings of R50 per one-way ticket. 

• For bus ticket bookings:  a ticket is a one-way trip eg. a bus trip from Johannesburg to Durban could result in a ticket discount of R50. If you book a return ticket eg. a return trip from Johannesburg to Durban - it is considered as 2 tickets, thus providing a potential discount of R100.  

For Aspire clients:  

• Each main member gets their own Annual Discount Savings allocation across Domestic Flights and QuickBus bookings when bookings are made via the FNB/RMB Private Bank App. 

• Maximum Discount Savings per one-way* ticket:  

QuickBus: R50 

Domestic Flights: R100 

*For domestic flights and bus tickets, a ticket is a one-way trip eg. a flight from Johannesburg to Durban could result in a flight discount of R100. 

If you book a return ticket eg. a return flight from Johannesburg to Durban, it is considered as 2 tickets, thus providing a potential total discount of R200 

For Premier, Private Clients, Private Wealth and RMB Private Bank clients:  

• These customers can get up to 40% off one-way bus tickets with QuickBus via the FNB/ RMB Private Bank app. 

• As a main member, you will receive your own Annual Discount Savings allocation for use on flight, car hire, QuickBus bookings and eBucks shop purchases. The allocation you receive will be based on the highest qualifying FNB transactional account that you hold. 

• As an example: If you hold an FNB Premier Current Account and an FNB Private Clients Credit Card, your reward level and eBucks discount level will be based on the FNB Private Clients Credit Card reward level as this is the higher product.
• Annual Discount Savings allocations per account type are as follows:  

            FNB Premier: R5 000 

            FNB Private Clients: R10 000 

            FNB Private Wealth/RMB Private Bank: R20 000

For FNB Easy Smart clients:

• Discounts only apply to the main FNB Easy Account holder and not to any other members of their family profile.

For Aspire clients:

• Children do not get their own Annual Discount Savings allocation, and will automatically use either parent's Discount allocation based on who is making the booking.
• For children travelling between the age of 2-24 years to qualify from the main member’s travel discounts, they must hold an active transactional youth account and must be loaded onto both parents’ family profile on the banking app. 
• Children under 2 years automatically qualify for discounts.
• Example:  If Partner 1 who has an FNB Aspire account, makes a booking for herself and her 2 children, who have been added to her family container, all the discounts applied to that booking will come off her annual cap of R1 000 per annum, based on a maximum discount of R100 per domestic flight ticket and R50 per QuickBus ticket.

For Premier, Private Clients, Private Wealth and RMB Private Bank clients:

• For a spouse / partner to qualify from the main member’s qualifying reward and discount, both partners must have the same active current account products. 
• Eg. A Premier Cheque account, Premier Fusion account and Premier Islamic account are all active current accounts under Premier. 
• The spouse / partner must also be added to the main member’s family profile on the banking app.
• For children travelling between the age of 2-24 years to qualify from the main member’s travel discounts, they must hold an active transactional youth account and must be loaded onto both parents’ family profile on the banking app. 
• Children under 2 years automatically qualify for discounts.
• Children who have been added to the main member’s family profile do not get their own Annual Discount Savings allocation, and will automatically use either parent's Discount allocation based on who is making the booking.
• Example:  If Partner 1 who holds an active FNB Premier account makes a booking for herself and her 2 children, and the children have been added to her family profile, all the discounts applied to that booking will come off Partner 1’s Annual Discount Savings of R5 000.
• Example:  If Partner 2 holds an FNB Private Wealth account and makes a booking for himself, his partner and 2 children, who are all part of his family profile, all the discounts applied to that booking will come off Partner 2’s Annual Discount Savings of R20 000.

• No, you don’t need to pay with eBucks to qualify for discounts.  However, using your eBucks towards your final payment helps you save even more.

• The more common bus operators in South Africa are Intercape, Greyhound Premium, Citiliner Plus, Vilamore, and Delta Coaches.
• For a full list of bus operators, please visit the QuickBus website.

• Any FNB or RMB Private Bank customer over the age of 18 who has the FNB/RMB Private Bank App can book a bus ticket using QuickBus on the App however, only those that qualify for discounts can get the savings.

• Yes, confirmation of the person’s consent must be obtained first in order to provide us with their personal information. In the case of a minor, the parent’s or legal guardian’s consent will be required in order to provide us with their personal information.

• Yes. Business customers can log into their personal FNB/RMB Private Bank App to book tickets with QuickBus. Business customers don’t qualify for discounts.

• Yes, the traveller profile may be viewed on the FNB/RMB Private Bank App and customers are able to add or remove travellers as and when required.

• Yes, customers can pay using either rands, eBucks or a combination of both.

• No, eBucks can only be used if a booking is made via the FNB/RMB Private Bank App.

• Bookings are only available on the app and not via FNB/RMB Private Bank Online Banking.

• No, only FNB/RMB Private Bank cards will be accepted.

• A confirmation email will be sent to the booking customer.
• Bookings may also be viewed under the “My bookings” tab under “Book Bus” on the FNB/RMB Private Bank App. Booking confirmations may also be re-sent from this screen if it has not been received.

• Once a booking has been paid and completed, each booking will constitute a direct agreement between the booking customer and the bus operator which is subject to the bus operator's service terms.
• Take note of the departure time and arrive at the pick-up point at least 15 minutes before departure. Ensure that all necessary travel and identity documents are packed and ready to be presented upon request.
• The ticket and/or ticket number with a valid ID or passport will need to be presented at check-in to board.

• This will depend on the bus operators’ policies. The customer will have to contact them directly for any amendments, cancellations, or refunds on a booking.
• It is advisable to contact the bus operator before the time of departure, in order to change a booking.
• Most bus operators do allow changes prior to the departure, depending on the fare rules of the purchased ticket, but may impose a penalty fee for the requested change.
• Kindly refer to the QuickBus terms and conditions on the FNB/RMB Private Bank App for more information.

Contact details may be found directly on the bus operators’ website.

Below are the numbers for some of the most commonly used bus operators in SA:

• Intercape: 021 380 4400
• Greyhound Premium: 011 230 5222
• Citiliner Plus: 011 230 5222
• Delta: 011 338 5464
• Vilamora Tours: 087 153 3388

• Any refunds for bus booking payments will only be made in rands (including any portion that has been paid using eBucks) and will be processed by the bus operator.

• Kindly refer to the specific terms and conditions of the bus operator. In general, children under the age of 18 months may travel on their parent/guardian’s lap for free, provided that they do not occupy a seat and there is only one child per accompanying adult. Cross border travel requires an affidavit from the parent that is not travelling with the child.
• Note: It is the customer’s responsibility to check all travel terms and requirements with the travel operator first.

• Kindly refer to the specific terms and conditions of the travel operator. In general, children over 18 months should occupy a seat and present a paid ticket on the day of departure.

• Children under the age of 18 are not permitted to travel cross-border without an adult to accompany them. Kindly ensure that at least one authorised adult accompanies a  minor passenger, and that the accompanying adult/parent/legal guardian is familiar  with the applicable regulations of each country the minor may travel through.

• eBucks Rewards is a FirstRand Bank loyalty programme and only services FNB and RMB Private Bank account holders. Only FNB and RMB Private Bank Personal and Business Cheque and Credit Cards are accepted.

• Unfortunately not. The payment process only allows for one eBucks account and one rand account for payments, but eBucks can be transferred via www.eBucks.com from:
• A Personal eBucks account to another Personal eBucks account and;
• A Business eBucks account to a Personal eBucks account.

• Yes, payment may be made either fully in eBucks, rands, or with a combination of both.

• Qualifying Business clients with eBucks for Business Accounts can book flights and car hire on the FNB/RMB Private Bank App or via eBucks.com.
• Bookings may also be made for any accommodation or package directly with the eBucks Travel Desk.
• eBucks for Business Accounts do not qualify for eBucks discounts. 
• Business eBucks, rands or a combination of both may be used to pay towards a booking.

• Business accounts do not qualify for the same discounts as retail customers, however you do benefit from the 25% off on LIFT Premium flights.

• Business clients who are registered for eBucks and who are mandated to transact on the Business eBucks account will be able to make bookings.

• Kindly contact eBucks Travel to request an invoice. 

Our standard office hours are:

• Mondays, Tuesdays, Thursdays, and Fridays, 08:00 – 17:00
• Wednesdays, 09:00 – 17:00
• Saturdays, 09:00 – 12:00

eBucks Travel Contact details:

• Contact number: 087 587 2835
• Email us: travel@ebucks.com
• Closed on all Sundays and public holidays, including Easter Weekend (Friday to Monday) Any time outside of these standard office hours are treated as After Hours and customers are urged to only engage eBucks Travel in an After Hours request in the case of an emergency.

• If a confirmed booking has been made with eBucks Travel, but a customer is experiencing difficulty with:
• checking-in at the airport or for a flight,
• collecting a vehicle hired through eBucks Travel or
• checking in at accommodation booked through eBucks Travel

• Yes, if After Hours assistance is requested and this is not viewed as a travel emergency, a handling fee  will apply over and above the standard fees charged.
• Applicable fees include:
• Fees are charged per transaction in addition to the relevant standard fees
• After hours (non-emergency) Assistance fee: R200

• Emergency Number: 064 546 2271
• Monday - Friday: after 17:00
• Saturdays: after 12:00 until Monday morning 08:00

• Visa requirements vary from country to country, and customers are required to fulfil the passport, visa, and other immigration requirements for their entire itinerary, including all applicable transiting and stopover destinations.
• Travellers should confirm these requirements with the relevant High Commissions, embassies and/or consulates at the time of booking at least two months prior to departure to ensure that they are aware of any changes to a country’s entry requirements.
• The onus is on you to check the entry requirements for all destinations you are travelling to and through.
• eBucks Travel can assist in providing this information when requested by you. Please note that the eBucks Travel team are not visa consultants and will not be held liable should you fail to fulfil any passport, visa or immigration requirements.

• A passport must be valid for 6 months beyond the return date into South Africa and all South African passport holders are required to have a minimum of three blank pages in their passport excluding the front and back cover in order to enable entry visas to be issued. If there is insufficient space in the passport, entry will be denied, and the person is likely to be detained pending return to their country of origin.

• eBucks Travel doesn’t issue travel insurance; however, when using a qualifying FNB/RMB Private Bank card to purchase international return travel ticket(s) global travel insurance is provided at no cost.
• To find out more about this benefit, please visit the FNB website at www.fnb.co.za/Insurance/Travel/.
• Alternatively, contact the Global Travel helpdesk prior to purchasing a ticket to confirm what services are available.
• Contact details: Global Travel Insurance Help Desk: 0861 490 100.
• For emergency assistance while travelling, contact Medical Services Organisation (MSO) on: +27 11 521 4575 ('Reverse-charge' your call using this number from anywhere in the world).

• Health requirements and COVID vaccination requirements differ from country to country. Kindly contact the nearest Travel Clinic or local General Practitioner for information.
• Further information is also available at www.iatatravelcentre.com.

• Many countries (as a final destination and transit point) may still have COVID restrictions in place and may require proof of vaccination or negative test results, etc.; and may still impose a quarantine on passengers who present with a positive result. 
• Kindly ensure that all COVID travel requirements for the end destination as well as all transit points are extensively investigated prior to travelling. 
• For further information, copy and paste this link to your browser for further travel information (https://apply.joinsherpa.com/travel-restrictions?affiliateId=sherpa&language=en-GB).
• Please note this is a guide to travelers. eBucks travel is not the author and cannot guarantee the correctness thereof. eBucks travel will not be held responsible for any errors or inaccurate information provided on the website.