On Thursday, 9 June 2022, Comair’s business rescue practitioners announced they have lodged a court application to convert the business rescue proceedings into liquidation proceedings
FNB and RMB Private Bank customers who have booked tickets on BA Comair and Kulula travelling from 1 June 2022 onwards via any of eBucks Travel platforms will be fully refunded by eBucks Travel (booked via FNB or RMB Private Bank Apps, eBucks Travel website or the Travel desk)
Nothing, eBucks Travel is in the process of working through all the bookings from earliest departures and will automatically process refunds for those customers affected.
No, as all allocations are being reset 1 July 2022.
Please send a request through to travelsupport@ebucks.com and we will attend to your query. Please send us your original eBucks Travel ticket reference.
Your Bonus visits will be reversed back to your allocation and if you rebook new flights on the eBucks platform you will unlock a new bonus visit.
As the tickets were issued outside of eBucks Travel, the 3rd parties T&C’s will apply and will supersede ours. We will engage with our suppliers on your behalf to request rebooking on to another airline so that you may still enjoy your holiday. If you have made alternative arrangements already please contact us to let us know.
NOTE: At the moment we are prioritising tickets booked on BA Comair and Kulula travelling from 1 June 2022 onwards. For any other queries, please email your request to travelsupport@ebucks.com and we will assist as soon as we have worked through our priority list. Any changes will be communicated to you directly and will also be updated on our FAQ’s throughout the upcoming weeks.
NOTE: From 1 July 2021, flight and car hire discounts will only be available to FNB Premier, FNB Private Clients, FNB Private Wealth and RMB Private Bank clients.
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What is discount flight Caps?
Each person in your family with a valid FNB/RMB Private Bank account, will now get their own Discounted Flight Allocation (referred to as “Caps”), and the Caps will not just be deducted from the main member who is making the booking.
How to I qualify for Flight discounts?
Can I change or cancel my Discounted Flights?
How do I qualify for car hire discounts?
What is discount car rental caps?
Do I need eB3000 required to qualify?
Can I make changes or cancel a discounted car rental?
Note: From 1 July 2021, car hire bookings made on eBucks.com will NO LONGER qualify for discounts.
Yes, qualifying Business Clients with eBucks for Business Accounts can book flights and car hire on the FNB App or eBucks.com. eBucks for Business Accounts do not qualify for Discounts for any travel bookings.
Business clients who are registered for eBucks and who are mandated to transact on the Business eBucks account will be able to book.
You can only qualify for flight discounts and other benefits through your personal Traveller profile. Individual and family discounts are not available to Business profiles.
We don’t yet have the capabilities to produce an automated online invoice. Until we have this capability, please contact eBucks Travel for an invoice.
No. Customers may pay using one of the following ways:
Only employees mandated to transact on the eBucks for Business Accounts may process reservations or give change / cancellation instructions to us, for their staff members.
The name(s) of the main member are incorrect, can this be changed?
After you have logged in, your names are automatically retrieved from your banking profile. You will be able to edit and update your name and save this to your Travel Profile. If you do not check and correct your name before you book, the airline will not allow you to board your flight. Penalties will apply to any tickets booked under the incorrect name.
Please remember to contact your Banking Suite to update your name(s), as corrections made on your travel profile will not update your banking profile, simultaneously updates made on your banking profile will not update your eBucks travel profile.
Can information in the Traveller's Profile be updated?
If you notice a mistake or need to add or update information (such as First Name(s)) for one of the saved traveller profiles you've created, you can do so through the Traveller Profiles section available via the side menu within the Profiles section.
Can the name on a booked ticket be changed?
Very rarely, and only at the discretion of the airline used. You are required to confirm the spelling of all travellers’ names before confirming the booking. If a name is incorrect (for e.g., due to a typo), you may call eBucks Travel on 087 587 2835 and we will call the supplier on your behalf to find out what their policy is. You are also welcome to contact the supplier directly if it is outside of our office hours.
Can you book for two travellers with the same name and surname?
The booking system will not allow two or more travellers to be confirmed if they have the exact same first name(s) and surname (e.g. father and son whose names are both John Smith). Should this be the case, please contact the airline directly or eBucks Travel on 087 587 2835 for assistance on how to complete the name fields on the Traveller's page.
Married name vs. maiden name on your travel document (ID book or Passport)?
The name on the ticket must match the name that appears on the travel document (ID book or Passport) you are travelling on.
Some countries and airlines require this for international travel so it's best to provide your full names to be safe.
If you do not see your full name issued on your ticket, please contact eBucks Travel on the same day as making your booking to ensure your ticket has been issued correctly.
Flights into the USA and flights booked on Cathay Pacific require full names, so please include your middle name when making bookings.
All SLOW Lounges located at OR Tambo, Lanseria, King Shaka and Cape Town International Airports remain open to our valued customers. Remember to view your available complimentary visits on the FNB and RMB Private Bank App. Book a flight for you and your family through eBucks Travel and earn bonus complimentary visits
Note that the Bidvest Premier Domestic and International Lounges are now open under adjusted operating hours which can be found on bidvestlounge.co.za.
Bonus visits can be used by swiping your qualifying bank card or by generating a QR code on the FNB App and scanning it at the Lounge entrance. For FNB Aspire Credit Cardholder, bonus visits may only be redeemed by generating a QR code on the FNB app and scanning it at the SLOW Lounge entrance.
Note: Children do not have a set allocation of Bonus visits. They have the potential to earn Bonus visits provided that the parent/legal guardian who is making the flight booking has available Bonus visits.
*Not applicable to FNB Aspire cardholders.
eBucks Travel charges a minimal booking fee for all bookings made via eBucks Online, the Travel App and/or the eBucks Travel Desk.
NEW BOOKING FEES (charged per person)
Domestic Bookings | |
Standard Fee | R60.00* |
*Maximum fee per booking is R200 |
|
International Bookings | |
Standard Fee | R300.00* |
*Maximum fee per booking is R1200 |
CHANGE BOOKING FEE (charged per booking)
Domestic Bookings | |
Standard Fee | R100.00 |
International Booking | |
Standard Fee | R250.00 |
REFUND FEE (charged per booking)
Domestic Bookings | |
Standard Fee | R100.00 |
International Bookings | |
Standard Fee | R250.00 |
eBucks Travel charges a minimal booking fee for all bookings made via eBucks Online, the Travel App and/or the eBucks Travel Desk.
NEW BOOKING FEE (charged per booking)
Domestic Bookings | |
Standard Fee | R60.00 |
International Bookings | |
Standard Fee | R150.00 |
CHANGE BOOKING FEE (charged per booking)
Domestic Bookings | |
Standard Fee | R60.00 |
International Bookings | |
Standard Fee | R150.00 |
REFUND FEE (charged per booking)
Domestic Bookings | |
Standard Fee | R100.00 |
International Bookings | |
Standard Fee | 200.00 |
eBucks Travel charges a minimal booking fee for all bookings made via the eBucks Travel Desk.
CHANGE BOOKING FEES (charged per booking)
Standard Fee |
R60.00 |
REFUND FEE (charged per booking) |
|
Standard Fee | R100.00 |
eBucks Travel charges a minimal booking fee for all bookings made via eBucks Online, the Travel App and/or the eBucks Travel Desk.
NEW BOOKING FEE (charged per booking)
Domestic Bookings | |
Standard Fee | R150.00 |
International Bookings | |
Standard Fee | R250.00 |
CHANGE BOOKING FEE (charged per booking)
Domestic Bookings | |
Standard Fee | R150.00 |
International Bookings | |
Standard Fee | R250.00 |
REFUND FEE (charged per booking)
Domestic & International Bookings | |
Standard Fee | R350.00 |
FlySafair, Mango, kulula.com and LIFT:
International Airlines and Domestic SAA, Airlink and BA:
Car Rental:
Domestic and International Flights:
Car Rental:
All other travel products:
Contact eBucks Travel during office hours on 087 587 2835 for assistance with your cancellations or on our afterhours emergency number on 064 546 2271, should you require an urgent cancellation outside of our operating hours.
Here's how it works:
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FlySafair, Fly Mango and kulula.com:
Car Rental:
International airlines, Domestic SAA and BA and Other Travel Products:
Domestic and International Flights:
Car Rental:
All other travel products
In observation of COVID-19 protocols, recommended check-in times are as follows:
eBucks Travel doesn’t issue travel insurance; however, when using your qualifying FNB card to purchase your international return travel ticket(s) you get global travel insurance at no cost to you. To find out more about this benefit, please visit the FNB website, www.fnb.co.za/insurance/travel/. Alternatively you can contact the Global Travel helpdesk prior to purchasing your ticket to confirm what you qualify for.
Contact details:
Global Travel Insurance Help Desk on: 0861 490 100.
For emergency assistance while on travel, contact Medical Services Organisation (MSO) on: +27 11 521 4575 ('Reverse-charge' your call using this number from anywhere in the world).
South Africa (ZA) Minors: