• Flight discounts are available to FNB Aspire; Premier, Private Clients, Private Wealth and RMB Private Bank clients who qualify for eBucks.
• Your discount will be based on the highest qualifying FNB/RMB Private Bank transactional account that you hold. As an example: If you hold an FNB Premier Current Account and FNB Private Clients Credit Card, your reward level and eBucks discount level will be based on the FNB Private Clients Credit Card reward level as this is the higher product.
• The main member requires an active transactional, qualifying FNB/RMB Private Bank account and must be registered for eBucks.
• Once a qualifying account has been opened and activated, a ‘qualified’ status will take a minimum of 3 working days to reflect on our systems. Once successfully processed, customers will be able to make flight bookings for themselves or their immediate family members. Kindly follow your banker’s instructions on how to activate your account.
• All FirstRand accounts must be active and in good standing. 

• For FNB Aspire customers, discounts are based on a maximum of R100 per one-way ticket.
• For FNB Premier, Private Clients, Private Wealth and RMB Private Bank customers, discounts are based on your reward level, on full ticket price including taxes:
  • Level 1: 2.5%
  • Level 2: 5%
  • Level 3: 10%
  • Level 4: 15%
  • Level 5: 20%

• FNB Premier, Private Clients, Private Wealth and RMB Private Bank customers qualify for additional discounts with FNB Short term Insurance. 
• Qualifying FNB Insurance customers can get a total of up to 80% off selected flights.

• Tier 1: Up to 40% off if you meet the eBucks programme discount rules above rules AND hold one active comprehensive Car insurance cover with FNB Insurance.
• Tier 2: Up to 80% off if you meet the eBucks programme discount rules above AND hold: an active comprehensive Short Term Insurance cover with all the following: Car,  Buildings, Home Contents and Portable Possessions cover OR have a qualifying active comprehensive Short Term Insurance policy with a minimum premium of R5000.

To get an insurance quote, please visit on the FNB/RMB Private Bank App:

Product shop> Insurance> and then choose either the Home or Car option.

• Discounts of up to 40% are based on your reward level for Tier 1:
  • Level 1: 5%
  • Level 2: 10%
  • Level 3: 20%
  • Level 4: 30%
  • Level 5: 40%
• Discounts of up to 80% are based on your reward level for Tier 2:
  • Level 1: 10%
  • Level 2: 20%
  • Level 3: 40%
  • Level 4: 60%
  • Level 5: 80%
• New policyholders will receive the additional discount once the policy is active and the first premium has been collected, this may take up to 72 hours after the premium is collected. The first premium includes any applicable pro-rata amount. Thereafter, monthly premiums on your qualifying FNB Short-Term Insurance policy must be paid on time from your qualifying FNB account. You will not qualify for any rewards in any month where the premium is not paid — whether due to non-payment on your part or because FNB Short-Term Insurance has chosen to waive the premium for any reason.

• For FNB Premier, Private Clients and Private Wealth customers, discounts are based on your eBucks reward level:
  • Level 1: 5%
  • Level 2: 10%
  • Level 3: 20%
  • Level 4: 30%
  • Level 5: 40%

• Annual Discount Savings refers to the total rand value of discounts that an eBucks customer receives for use during the year between 1 July and 30 June.
• Depending on the product you hold, this value can be applied across eBucks discounts on flights, car hire and bus bookings as well as to purchases at the eBucks Shop that are made via the FNB/RMB Private Bank App or eBucks Travel online.
• Only the eBucks discount value of these purchases will be deducted from your Annual Discount Savings balance when you choose to make use of your qualifying eBucks discounts towards your final purchase total.

For FNB Easy Clients:

• As a main member, you will receive your own Annual Discount Savings allocation of R500 to use towards bus ticket bookings with QuickBus on the FNB App.
• Your maximum saving on QuickBus bookings is R50 per one-way ticket.

For FNB Aspire Clients:

• As a main member, you will receive your own Annual Discount Savings allocation of R1000 to use across domestic flights and QuickBus bookings.
• Your maximum saving on QuickBus bookings R100 per one-way ticket.
• Your maximum saving on a flight booking is R100 per one-way ticket.

For FNB Premier, Private Clients, Private Wealth and RMB Private Bank clients:

• As a main member, you will receive your own Annual Discount Savings allocation for use on selected domestic and international flights, car hire, QuickBus bookings and selected eBucks shop purchases.
• The amount you receive will be based on the highest qualifying FNB transactional account that you hold.
•  Annual Discount Savings allocations per account type are as follows:
  •  FNB Premier: R5 000
  • FNB Private Clients: R10 000
  • FNB Private Wealth/RMB Private Bank: R20 000

• For a spouse / partner to qualify from the main member’s rewards and discounts, both partners must have the same active current account products.  Eg. An FNB Premier Cheque account, Premier Fusion account and Premier Islamic account are all active current accounts under Premier. 
• The spouse / partner must also be added to the main member’s family profile on the banking app.
• For children travelling between the age of 2-24 years to qualify from the main member’s travel discounts, they must hold an active transactional youth account and must be loaded onto both parents’ family profiles on the banking app. 
• Children under 2 years automatically qualify for discounts.

Spouse:

• When the main member books travel for their spouse / partner, the spouse will benefit from the main member’s qualifying discount level as long as:
  • The main member and the spouse hold the same FNB current account products. For example, an FNB Premier Cheque account, Premier Fusion account and Premier Islamic account are all active current accounts under Premier.
  • The spouse / partner is added to the main member’s family profile on the banking app.
  • Both the main member and the spouse have an Annual Discount Savings balance available

The rand value of the spouse’s discount will be deducted from the spouse’s Annual Discount Savings balance and not from the main member’s balance.

• If main member’s Annual discounts savings has been depleted, the spouse must book from their own profile to qualify for a discount.

Children:

• NEW Domestic flight rule: Qualifying children must be travelling with one qualifying parent to qualify for discounts. If the child is not travelling with a parent, no discounts will apply.  Qualifying children have a maximum Annual Discount Savings of R20 000 per annum.
• International flights: Children can benefit from unlimited use of their qualifying parent’s travel discounts for as long as the main member / parent making the booking has an Annual Discount Savings balance available and the same parent is travelling with the child.  Discounts for children travelling on their own will be deducted from the main booking member’s annual discount savings balance.

• Should you choose to allocate the remaining value of your Annual Discount Savings toward your qualifying discount total, only the value of the remaining Annual Discount Savings will be deducted from the qualifying discount amount and will be applied to your total purchase amount.
• It will not be possible to access the full value of your qualifying discount.

• No. You have the option to not make use of your Annual Discount Savings allocation when booking flights, bus tickets and car hire. You can choose to use your allocation towards discounts on other purchases you may be planning for later in the year.

• You will no longer be able to receive eBucks discounts on your flight, car hire or bus ticket bookings made via eBucks Travel or on any purchases made on eBucks Shop.
• You may continue to book flights using your eBucks and/or rands and to unlock other benefits such BONUS Slow Lounge visits should you qualify.

• No. Your Annual Discount Saving balance is not cumulative and any remaining balance that was not used during the year will fall away until your new Annual Discount Savings balance has re-set in August the following year with the first annual eBucks pay-outs.

• AVIS Car Rental for domestic rentals only.

• NEW for domestic flights: Discounts on domestic flights are calculated on the full ticket price, including all airport taxes.
• For international flights: Discounts are only calculated and applied to the base fare of the flight (airport taxes, levies, surcharges, VAT, and extras are excluded).
• NEW: Domestic flights can only be booked on the FNB/RMB Private Bank App
• International flights can be booked online on eBucks.com or on the FNB/RMB Private Bank App.
• Flight discounts apply to selected domestic airlines in Economy and Business class.
• Flight discounts apply to selected international airlines in Economy, Premium Economy and Business class. *
• Discounts are only valid for flights departing from and returning to South Africa.
• Should a customer wish to plan a stopover enroute to their international destination (up to 4 legs are allowed), discounts will apply when booking via eBucks Travel Online, only if all legs are booked with a discounted airline partner.
• Discounts do not apply to first-class flights or on one-way international flights.

* Only applicable to FNB Premier, Private Clients, Private Wealth and RMB Private Bank customers.

• Our domestic flight partners are FlySafair, LIFT and Airlink.
• Our international flight partners are Emirates, Air France and KLM.
• Discount partners could rotate monthly, so check on our platforms regularly to see which partner airlines are currently on discount. Look out for the “discount” banner under your search results or filter your search by selecting the Discounted flights option.

• Yes, eBucks Travel has partnered with a vast selection of airlines with whom customers may book flights at highly competitive prices and you can continue to spend your eBucks towards your travel booking.

• No, you don’t need to pay with eBucks to qualify for discounts.  However, using your eBucks towards your final payment helps you save even more.

• Changes and cancellations must be done on the airline's website (www.lift.co.za) directly under the "Manage Booking" section, which is available 24 hours a day, 7 days a week for your convenience.
• Airline penalties for the customer’s account will apply as per each tickets’ rules.

• Changes and cancellations must be done on the airline's website (www.flysafair.co.za) directly under the "Manage Booking" section, which is available 24 hours a day, 7 days a week for your convenience.
• Airline penalties for the customer’s account will apply as per each tickets’ rules. 

• Changes and cancellations for all other airlines must be made directly with eBucks Travel during our office hours.
• Customers will be held liable for any additional costs to airfares and airport taxes and surcharges, as well as the airlines' penalty fees which vary depending on the airlines and value of the ticket purchased.
• eBucks Travel charges an additional  booking fee of  R110 for domestic flights and R265 for international flights over and above airline costs.
• eBucks Travel must wait for the airline to refund us before we can refund the customer.  Airline refunds can take up to 12 weeks to be processed.
• For emergency after hour assistance, kindly refer to our After Hours Emergency section.

• Changes: Any changes or upgrades to the qualifying passenger’s original flight booking may result in changes to the base fare as well as any airline penalties that may be incurred.
• Discounts are only applicable for original ticket bookings and will not be valid for any changes. 
• Cancellations / Refunds: If an existing discounted flight is cancelled (domestic or international), only the discounted value amount of the original flight booking will be reallocated to your Annual Discount Savings balance once eBucks Travel has obtained a refund from the airline; where the refund amount is greater than the original discounted amount that you paid at the time of booking.

• If a payment is successful, a confirmation screen will appear confirming that your booking has been made successfully, and your booking confirmation will be sent to the nominated email address.
• Log in to eBucks Travel via the FNB/RMB Private Bank App or eBucks website and navigate to eBucks > Travel > My Bookings > Flights. The booking confirmation email may also be re-sent from this screen.
• If the booking confirmation email has not been received, check your email’s junk mail folder or contact eBucks Travel on 087 587 2835 for assistance.
• Please note: Emails may also be delayed due to system or network issues on either the sender’s or receiver’s side.

There are two types of errors which may be experienced on our website:

• Booking error: If a payment was successful, but a booking error notification was received, do not make another booking as this could result in a double payment.
• Payment error: If a technical payment error notification is shown, it means that that the transaction was unsuccessful, but there is still a chance that a booking has been made.
• In both instances kindly contact eBucks Travel on 087 587 2835 to confirm the status of the booking before you proceed.
• Outside office hours kindly contact our emergency number on 064 546 2271.

eBucks Travel charges a minimal booking fee for all bookings made via the FNB/RMB Private Bank App, eBucks Online or the eBucks Travel Desk. Fees apply to new bookings.

• New booking fees:
  • Domestic Flights: R65 per person per booking (Maximum R240 per booking)
  • International Flights: R320 per person per booking (Maximum R1200 per booking)
     
• Change & Cancellation fees:
  • Domestic flights: R110 per person (Maximum R440 per booking)
  • International flights: R265 per booking (Maximum R1060 per booking)

The minimum times for which advance booking should be made are:

• International flights: 6 hours before departure
• Domestic flights: 4 hours before departure

• Kindly visit the direct website of the airline that the booking has been made with in order to check-in.
• It’s recommended to always check-in online at least 24 hours before flight departure.
• Airline policies vary and some may open online check-in earlier than 24 hours before flight departure.

• Kindly visit the airline’s direct website to look at their pre-seating policy as their processes may vary.
• Any additional charges for pre-booked seats must be made with the airline and settled directly with them.

• A customer may either contact us to insert the number into the booking, or a customer could contact the airline directly to do that for them.

• Each airline has a different policy – kindly call us prior to booking your flights to confirm the airline’s wheelchair accessibility so that we can advise you accordingly.

South Africa (ZA) Minors: Minors younger than 18 years, traveling to/from South Africa.

both parents must hold:

• a valid passport; copy of a birth certificate/equivalent document

a singular parent must hold:

• a valid passport; copy of a birth certificate/equivalent document; a parental consent letter from the absent parent or legal guardian containing a copy of his/her passport or identity document and his/her contact details; OR
• a letter of special circumstances; OR
• a court order granting full parental responsibilities and rights or full legal guardianship to the present parent.
• In the case of the other parent being deceased, a death certificate is required. 

an adult other than a parent must hold: 

• a valid passport; copy of a birth certificate/equivalent document; a parental consent letter(s), copies of identification documents of parents/legal guardians, contact details of parents/legal guardians;  AND
• contact details of the person in whose care the minor will be, where applicable copy of a death certificate/adoption order/court order granting full or legal guardianship. 

when travelling as a Primary or Secondary School tour with a teacher or a trainee:

• a letter of consent from the school principal, confirming that consent letters from all parents are held by the school, together with an ID/passport copy of the accompanying teacher or traineer. 

unaccompanied minors must hold:

• a copy of his /her birth certificate; a parental consent letter containing a copy of his/her/their passport/s or identity document/s and his/her/their contact details (or consent from one parent together with a court order granting full parental responsibilities and rights or legal guardianship or death certificate or adoption order); AND
• a letter from the person receiving the minor in South Africa, containing address and contact details; copy of identification documents of the person receiving the minor, including visa/residence permit (if required). 

IMPORTANT NOTE: All documents must be in English. The parental consent letter must be issued within 6 months prior to the date of travel. 

• This does not apply to South African minors traveling to South Africa.
• This does not apply to holders of a valid visa.
• This does not apply to holders of a temporary residence permit issued by South Africa.
• This does not apply to minors in transit within the borders of South Africa. 

•  Each airline has their own policies, bookings for unaccompanied minors cannot be made via eBucks Travel online or the FNB/RMB Private Bank App.
• Kindly call us on 087 587 2835 during office hours so that we may assist with the booking directly via our Travel Desk.

• South African passports must be valid for at least 6 months from the last day of the booked trip, and there must be at least 3 blank pages in the traveller’s passport.
• Visas (entry and transit) may be required enroute, and it is the traveller’s responsibility to ensure that they have the correct documentation / permits when travelling.
• Health Requirements vary per country, with some requiring specific vaccinations to be evidenced on a vaccine card (e.g., Yellow Fever, COVID-19 etc.). It is the traveller’s responsibility to ensure that they have obtained all the necessary vaccinations for the entire journey, including transit points.
• It is each traveller’s responsibility to ensure that all necessary visas, vaccinations, and travel documents are in order whilst travelling.

• If all legs of a journey have been booked as 1 ticket with 1 ticket number (regardless of whether different airline flights are on the same ticket):
• Most airlines: If the first leg is missed, all the legs of the journey will be forfeited and a new ticket will have to be purchased.
• Airline exceptions: If the first leg is missed, a date-change penalty must be paid by the customer to reinstate the ticket and change it to the next available flight (this is allowed at the discretion of the airline). 
• If more than 1 individual airline ticket has been booked for the journey and there are multiple ticket numbers:
• If the flight on ticket number 1 is missed, it will not cancel the other tickets booked. The customer needs to ensure that the other airline(s) are advised of the changes to the first flight in order to ensure the necessary changes are made to further flights that match the new ticket.  The customer will be required to settle all relevant penalties incurred as a result.

• If all the legs of a journey have been booked as 1 ticket with 1 ticket number (regardless of whether different airlines flights are on the same ticket):
• The airline for the first leg is responsible for helping a customer get onto the next available flight, regardless of the airline they are travelling on.  
• If more than 1 individual airline ticket has been booked for the journey and there are multiple ticket numbers:
• The original airline is not responsible for a customer’s onward journey, the customer will need to contact the appropriate airlines to make the necessary changes. The customer will be required to settle all relevant penalties incurred as a result.

•  Each airline has their own policies, the airline will offer an alternative flight or advise of the options available to customers at the time of the schedule change.
• eBucks Travel acts as an agent of our airline suppliers. Airline suppliers’ cancellation terms and conditions will apply.

• These discount rules apply to FNB Aspire, Premier, Private Clients, Private Wealth and RMB Private Bank clients. For qualifying Business rules, refer to the “Business Accounts” section.
• Your discount will be based on the highest qualifying FNB/RMB Private Bank transactional account that you hold.
• As an example: If you hold an FNB Premier Current Account and an FNB Private Clients Credit Card, your reward level and eBucks discount level will be based on the FNB Private Clients Credit Card reward level as this is the higher product.
• Discounts are based on your reward level:

Level 1:  5%

Level 2: 10%

Level 3: 20%

Level 4: 30%

Level 5: 40%

• Customers must hold an active, transactional, qualifying FNB or RMB Private Bank account and must be registered for eBucks and have reached at least discount level 1. Visit www.eBucks.com for more information.
• Only personal eBucks accounts are eligible for discounts.
• eBucks for Business accounts do not qualify for discounts.
• Accounts must be in good standing

• Customers can enjoy discounts on domestic car hire any time without booking a flight.
• The discount of up to 40% on AVIS domestic car hire is based on the customer’s reward level at time of booking.
• The main member’s discount will be deducted from their Annual Discount Savings balance.
• The main member can book a vehicle for their qualifying spouse and the qualifying discount will be deducted from their spouse’s Annual Discount Savings balance.
• The main member can book a vehicle for their qualifying children and the qualifying discount will be deducted from the main member’s Annual Discount Savings balance.
• Discounts are available when booking on the App or on the eBucks Travel website.

• Annual Discount Savings is the total rand value of discounts that an eBucks customer receives for use during the year 1 July – 30 June.
• Depending on the product you hold, this rand value is applied across eBucks discounts on flights, car hire and bus bookings as well as to selected purchases at eBucks Shop that are made via the FNB/RMB Private Bank App or eBucks Travel online.
• Only the eBucks discount value of these purchases will be deducted from your Annual Discount Savings balance when you choose to make use of your qualifying eBucks discounts towards your final purchase total.

For Premier, Private Clients, Private Wealth and RMB Private Bank clients:

As a main member, you will receive your own Annual Discount Savings allocation for use on selected domestic and international flights, car hire, QuickBus bookings and selected eBucks shop purchases. The amount you receive will be based on the highest qualifying FNB transactional account that you hold.

Annual Discount Savings allocations per account type are as follows:

FNB Premier: R5 000

FNB Private Clients: R10 000

FNB Private Wealth/RMB Private Bank: R20 000

• No. Your Annual Discount Savings balance does not affect your eBucks balance. It only applies to the rand value of discounts that you will receive on your flight/car hire/bus ticket bookings made via eBucks Travel or on any purchases made on eBucks Shop.

• Your qualifying reward level discounts will still apply and will only be affected in the event of the value of the discount you qualify for on an eBucks Travel or eBucks Shop transaction being greater than the balance left on your Annual Discount Savings allocation.
• Refer to question 7 below for more information.

• Should you choose to allocate the remaining value of your Annual Discount Savings toward your qualifying discount total, only the value of the remaining Annual Discount Savings will be deducted from the qualifying discount amount and will be applied to your total purchase amount.
• It will not be possible to access the full value of your qualifying discount.

• No. You have the option to not make use of your Annual Discount Savings allocation when booking flights, bus tickets and car hire. You can choose to use your allocation towards discounts on other purchases you may be planning for later in the year.

• Example: FNB Premier Customer (Annual Discount Savings is R5 000), purchases a flight for R2 000 (base fare) on the FNB/RMB Private Bank App. The customer is on reward level 5. The 40% discounted amount here is R800.
• The customer then hires a car for R1 000. (The customer is on reward level 5). The 40% discount amount here is R400.
• The customer received a total discount of R1 200 across both transactions, which was deducted from their Annual Discount Savings total of R5 000. Therefore, the customer now has R3 800 in their Annual Discount Savings left for the year.

• You will no longer be able to receive eBucks discounts on your flight, car hire, bus ticket bookings made via eBucks Travel or on any purchases made on eBucks Shop.

• No. Your Annual Discount Saving balance is not cumulative and any remaining balance that was not used during the year will fall away until your new Annual Discount Savings balance has re-set in September the following year with the first annual eBucks pay-outs.

• Your available Annual Discount Savings will be visible across your booking and purchase screens on the FNB/RMB Private Bank App or eBucks Website. 
• On the App, go to eBucks, then Travel and click on ‘Annual Discount Savings’ to see your balance and history of discounts used.

• AVIS Car Rental for domestic rentals only.

No, you may pay with rands and still qualify for discounts.  Using eBucks to pay will help a customer to save more.

Yes, as many times as required! eBucks may be used as payment to save even more.

eBucks Travel charges a minimal booking fee for all bookings made via the FNB/RMB Private Bank App, eBucks Online and the eBucks Travel Desk.  Fees apply to new, changed, and cancelled bookings.

New bookings:

• Domestic Car Rental:  R65 per booking
• International Car Rental: R160 per booking
• Online bookings through the Travel Desk:  R150 per transaction over and above standard fees.

Changes:

• Domestic Car rental: R110 per booking
• International Car Rental: R220 per booking

Cancellation:

• Domestic Car rental: R100 per booking
• International Car rental: R200 per booking

• When booking through eBucks Travel on the FNB/RMB Private Bank App or online, bookings cannot be made for longer than 14 days.
• All bookings for 14 days or longer need to be requested directly via the eBucks Travel Desk.

• When collecting a rental car, Avis will hold an authorisation amount on a customer’s credit card for the duration of the rental. This hold will cover the refuelling, additional kilometres, waivers and any additional services selected. This will reflect as an authorisation hold on the payment card, but no funds are taken from the customer’s account. The average holding amount (excluding the rental cost) is R2,800, but this may vary according to the customer’s specified rental requirements.
• Certain vehicle groups require two credit cards for collection.
• When the vehicle is returned, Avis will debit the additional extras due on the vehicle (fuel refilling, excess mileage, etc.) and a notification will be sent to the customer’s bank to release the hold. 
• If a vehicle is being rented over a weekend, an additional 'weekend authorisation' will be held for the duration of the rental as follows:
• Coastal Branches - R3,500 (on all car groups)
• Inland Branches - R7,500 on Car Groups A-E and R10,000 on Car Groups F-N
• The additional weekend authorisation will be waived for all Avis Preferred members or upon presentation of a valid airline boarding pass. 
• For more information, please visit the Avis website under their FAQ’s for lists of branches that require additional deposits.

• Avis does not accept virtual credit cards as form of guarantee. The driver’s physical credit card must be provided upon arrival at the depot.

• When booking online or through eBucks Travel on the FNB/RMB Private Bank App, these may be requested as part of the reservation, but it will not be guaranteed. 
• It is recommended that the rental company be contacted directly to confirm any additional equipment that may be required.
• Payment for additional equipment must be settled directly with the car rental company.

• Bookings must be cancelled 4 hours in advance prior to the booked pick-up time.  If not collected or cancelled outside of the 4 hours, a no-show penalty from AVIS as well as a cancellation fee from eBucks will apply.
• If the vehicle has not been collected as yet, contact eBucks Travel to assist with any required changes to domestic car rental bookings.  Fees may apply.
• If the vehicle has already been collected, and an extension on the reservation is required, Avis must be contacted directly on +27 11 387 8431 to process the change. Payment for the change must be done with Avis directly and eBucks cannot be used as payment.
• Discounts do not apply to reservation amendments and only apply to the cost of the initial reservation.
• If an emergency change or cancellation must be made outside of office hours, kindly refer to our After Hours Emergency section for more details.

• Yes, kindly contact our eBucks Travel Desk for assistance.
• No discounts apply to international Car Hire.

• For international car rental, the eBucks Travel Desk can assist with any amendments to car rental bookings prior to collection.
• Once in possession of the vehicle, any amendments must be arranged with the local car rental company and additional costs must be settled with them directly.

• QuickBus discounts are available to FNB Easy Bundle, FNB Aspire, Premier, Private Clients, Private Wealth and RMB Private Bank clients.
• Your discount will be based on the highest qualifying FNB/RMB Private Bank transactional account that you hold. Example: If you hold an FNB Premier Current Account and an FNB Private Clients Credit Card, your reward level and eBucks discount level will be based on the FNB Private Clients Credit Card reward level as this is the higher qualifying product.
• FNB Easy Bundle customers, discounts are based on a maximum of R50 per one-way ticket.
• FNB Aspire customers, discounts are based on a maximum of  per one-way ticket.
• FNB Premier, Private Clients and Private Wealth customers, discounts are based on your reward level: 
• Level 1:  5%
• Level 2: 10%
• Level 3: 20%
• Level 4: 30%
• Level 5: 40%
• Customers receive discounts accoring to the type of account that they hold and their qualifying eBucks reward levels (where applicable).
• Each time you make use of a qualifying discount, the discount amount will be deducted from your Annual Discount Savings balance.
• The discounts you receive will be based on the availability of your Annual Discount Savings balance that will be allocated to you as of 1 July – 30 June 
• If on a transaction, you qualify for a discount that is greater than the current balance of your Annual Discount Savings, then you will receive a discount only up to the value of your available Annual Discount Savings balance.

• Once your Annual Discount Savings balance has been depleted, you will no longer qualify to receive discounts on your bookings until 1 July when your new Annual Discount Savings is allocated to you.

For FNB Easy Bundle clients:

• Discounts only apply to the main FNB Easy Bundle Account holder's account and not to any other members of their family profile.

For Aspire, Premier, Private Clients, FNB Private Wealth and RMB Private Bank

• For children travelling between the age of 2-24 years to qualify from the main member’s travel discounts, they must hold an active transactional youth account and must be loaded onto both parents’ family profile on the banking app. 
• Children under 2 years automatically qualify for discounts.
• For a spouse / partner to qualify from the main member’s rewards and discounts, both partners must have the same active current account products.  Eg. An FNB Premier Cheque account, Premier Fusion account and Premier Islamic account are all active current accounts under Premier. 
• The spouse / partner must also be added to the main member’s family profile on the banking app.

• Annual Discount Savings refers to the total value of discounts that an eBucks customer receives for use during the year (1 July – 30 June).
• The Annual Discount Savings can be spent across eBucks Travel (Flights and Car hire) and selected Shop products if bookings are made via the FNB App or eBucks website.
• Only the eBucks discount value of these purchases will be deducted from your Annual Discount Savings balance when you choose to make use of your qualifying eBucks discounts towards your final purchase total.

For FNB Easy Bundle clients:

Each main member gets their own Annual Discount Savings of R500 allocated across QuickBus bookings when bookings are made via the FNB App.

Maximum Discount Savings per ticket:  QuickBus: R50 per one-way ticket*

For FNB Aspire clients:

As a main member, you will receive your own Annual Discount Savings allocation of R1000 to use across Domestic flights and QuickBus bookings.

Maximum Discount Savings per ticket:

• QuickBus: R50 per one-way ticket*
• Domestic Flights: R100 per one-way ticket*

*A one-way ticket is e.g. Johannesburg – Durban. 

For FNB Premier, Private Clients, Private Wealth and RMB Private Bank clients:

As a main member, you will receive your own Annual Discount Savings allocation for use on selected domestic and international flights, car hire, QuickBus bookings and selected eBucks Shop purchases.

The amount you receive will be based on the highest qualifying FNB transactional account that you hold.

Annual Discount Savings allocations per account type are as follows:

FNB Premier: R5 000

FNB Private Clients: R10 000

FNB Private Wealth/RMB Private Bank: R20 000

Spouse

• When the main member books travel for their spouse / partner, the spouse will benefit from the main member’s qualifying discount level as long as:
  1. The main member and the spouse hold the same FNB current account products. For example, an FNB Premier Cheque account, Premier Fusion account and Premier Islamic account are all active current accounts under Premier.
  2. The spouse / partner is added to the main member’s family profile on the banking app.
  3. Both the main member and the spouse have an Annual Discount Savings balance available

The rand value of the spouse’s discount will be deducted from the spouse’s Annual Discount Savings balance and not from the main member’s balance.

• If main member’s Annual discounts savings has been depleted, the spouse must book from their own profile to qualify for a discount.

Children

• For children travelling between the age of 2-24 years to qualify from the main member’s travel discounts, they must hold an active transactional youth account and must be loaded onto both parents’ family profiles on the banking app. 
• Children under the age of 2 years automatically qualify for discounts.

Spouse:

• Yes, your spouse / partner must hold a qualifying active FNB or RMB Private Bank transactional account to qualify for their own Annual Discount Savings.

Children:

• Children can benefit from unlimited use of their qualifying parent’s travel discounts for as long as the main member / parent making the booking has an Annual Discount Savings balance available and travelling with the child.
• The discount for children travelling on their own will be deducted from the main booking member’s Annual Discount Savings balance.

• No, you don’t need to pay with eBucks to qualify for discounts.  However, using your eBucks towards your final payment helps you save even more

• The more common bus operators in South Africa are Intercape, Greyhound Premium, Citiliner Plus, Vilamore, and Delta Coaches.
• For a full list of bus operators, please visit the QuickBus website.

• Any FNB or RMB Private Bank customer over the age of 18 who has the FNB/RMB Private Bank App can book a bus ticket using QuickBus on the App however, only those that qualify for discounts can get the savings.

• Yes, confirmation of the person’s consent must be obtained first in order to provide us with their personal information. In the case of a minor, the parent’s or legal guardian’s consent will be required in order to provide us with their personal information.

• Yes. Business customers can log into their personal FNB/RMB Private Bank App to book tickets with QuickBus. Business customers don’t qualify for discounts.

• Yes, the traveller profile may be viewed on the FNB/RMB Private Bank App and customers are able to add or remove travellers as and when required.

• Yes, customers can pay using either rands, eBucks or a combination of both.

• No, eBucks can only be used if a booking is made via the FNB/RMB Private Bank App.

• Bookings are only available on the app and not via FNB/RMB Private Bank Online Banking.

• No, only FNB/RMB Private Bank cards will be accepted.

• A confirmation email will be sent to the booking customer.
• Bookings may also be viewed under the “My bookings” tab under “Book Bus” on the FNB/RMB Private Bank App. Booking confirmations may also be re-sent from this screen if it has not been received.

• Once a booking has been paid and completed, each booking will constitute a direct agreement between the booking customer and the bus operator which is subject to the bus operator's service terms.
• Take note of the departure time and arrive at the pick-up point at least 15 minutes before departure. Ensure that all necessary travel and identity documents are packed and ready to be presented upon request.
• The ticket and/or ticket number with a valid ID or passport will need to be presented at check-in to board.

• This will depend on the bus operators’ policies. The customer will have to contact them directly for any amendments, cancellations, or refunds on a booking.
• It is advisable to contact the bus operator before the time of departure, in order to change a booking.
• Most bus operators do allow changes prior to the departure, depending on the fare rules of the purchased ticket, but may impose a penalty fee for the requested change.
• Kindly refer to the QuickBus terms and conditions on the FNB/RMB Private Bank App for more information.

Contact details may be found directly on the bus operators’ website.

Below are the numbers for some of the most commonly used bus operators in SA:

• Intercape: 021 380 4400
• Greyhound Premium: 011 230 5222
• Citiliner Plus: 011 230 5222
• Delta: 011 338 5464
• Vilamora Tours: 087 153 3388

• Any refunds for bus booking payments will only be made in rands (including any portion that has been paid using eBucks) and will be processed by the bus operator.

• Kindly refer to the specific terms and conditions of the bus operator. In general, children under the age of 18 months may travel on their parent/guardian’s lap for free, provided that they do not occupy a seat and there is only one child per accompanying adult. Cross border travel requires an affidavit from the parent that is not travelling with the child.
• Note: It is the customer’s responsibility to check all travel terms and requirements with the travel operator first.

• Kindly refer to the specific terms and conditions of the travel operator. In general, children over 18 months should occupy a seat and present a paid ticket on the day of departure.

• Children under the age of 18 are not permitted to travel cross-border without an adult to accompany them. Kindly ensure that at least one authorised adult accompanies a  minor passenger, and that the accompanying adult/parent/legal guardian is familiar  with the applicable regulations of each country the minor may travel through.

• Flight and car hire discounts are available to FNB Gold, Healthcare, Private, Platinum, Enterprise and RMB Private Bank Business clients.
• Your discount will be based on the highest qualifying FNB transactional account that you hold. 

• For example: If you hold an FNB Platinum Current Account and a FNB Enterprise Credit Card, your reward level and eBucks discount level will be based on the FNB Platinum Current Account reward level as this is the higher product.
• The business requires an active transactional, qualifying FNB account and must be registered for eBucks.
• Once a qualifying account has been opened and activated, a ‘qualified’ status will take a minimum of 3 working days to reflect on our systems. Kindly follow your banker’s instructions on how to activate your account.
• All First Rand accounts must be active and in good standing.

• Discounts are based on your reward level:
  • Level 1:  2.5%
  • Level 2: 5%
  • Level 3: 10%
  • Level 4: 15%
  • Level 5: 20%

• Qualifying FNB Short term Insurance customers can get up to 40% off selected flights.
• Double up your discount to up to 40% if you have:
  • An active Business Comprehensive FNB Motor OR FNB Property insurance cover
  • AND 1 additional active Business Comprehensive cover. Qualifying covers include FNB Motor cover, FNB Property cover, FNB Liability cover, FNB Money cover, FNB Business Interruption cover, FNB Business Equipment cover OR FNB Goods in Transit cover.
• To get an insurance quote please visit on the FNB/RMB Private Bank app: Product shop>> Insurance>> and then choose the Home or Car option.
• Discounts are based on your reward level:
  • Level 1: 5%
  • Level 2: 10%
  • Level 3: 20%
  • Level 4: 30%
  • Level 5: 40%
• New policyholders will receive the additional discount once the policy is active and the first premium has been collected, this may take up to 72 hours after the premium is collected. The first premium includes any applicable pro-rata amount. Thereafter, monthly premiums on your qualifying FNB Short-Term Insurance policy must be paid on time from your qualifying FNB account. You will not qualify for any rewards in any month where the premium is not paid — whether due to non-payment on your part or because FNB Short-Term Insurance has chosen to waive the premium for any reason

• Discounts are based on your reward level:

Level 1:  5%

Level 2: 10%

Level 3: 20%

Level 4: 30%

Level 5: 40%

• Mandated Users of the business can book discounted flights and car hire for anyone in the business for as long as there is an Annual Discount Savings balance.

• Annual Discount Savings refers to the total rand value of discounts that a qualifying Business account receives for use during the year between 1 July and 30 June. 
• The Annual Discount Savings can be spent across eBucks Travel (Flights and Car hire) and selected Shop products if bookings are made via the FNB App or eBucks website.
• Only the eBucks discount value of these purchases will be deducted from your Annual Discount Savings balance when you choose to make use of your qualifying eBucks discounts towards your final purchase.

• Your Annual Discount Savings amount is based on your highest qualifying product you hold:

Business Gold                                    R10 000 per annum    

Business Healthcare & Private        R15 000 per annum

Business RMB Private Bank             R15 000 per annum

Business Platinum                             R25 000 per annum

Business Enterprise                           R35 000 per annum

• Should you choose to allocate the remaining value of your Annual Discount Savings toward your qualifying discount total, only the value of the remaining Annual Discount Savings will be deducted from the qualifying discount amount and will be applied to your total purchase amount.
• It will not be possible to access the full value of your qualifying discount.

• No. You have the option to not make use of your Annual Discount Savings allocation when booking flights and car hire. You can choose to use your allocation towards discounts on other purchases you may be planning for later in the year.

• You will no longer be able to receive eBucks discounts on your flight or car hire bookings made via eBucks Travel.
• You may continue to book flights using your eBucks and/or rands.

• No. Your Annual Discount Savings balance is not cumulative and any remaining balance that was not used during the year will fall away until your new Annual Discount Savings balance has re-set 1 July the following year.

• Your available Annual Discount Savings will be visible across your booking and purchase screens on the FNB/RMB Private Bank App or eBucks Website. 
• On the App, go to eBucks, then Travel and click on ‘Annual Discount Savings’ to see your balance and history of discounts used.

• You can enjoy discount on the following airlines:  Emirates, Air France, KLM, Airlink, FlySafair and LIFT.
• Discount partners could change from time to time. When you search or book flights, discount partner airlines will be indicated in your search results.

• NEW for domestic flights: Discounts on domestic flights are calculated on the full ticket price, including all airport taxes.
• NEW: Domestic flights can only be booked on the FNB/RMB Private Bank App
• For international flights: Discounts are only calculated and applied to the base fare of the flight (airport taxes, levies, surcharges, VAT, and extras are excluded).
• International flights can be booked online on eBucks.com or on the FNB/RMB Private Bank App.
• Flight discounts apply to selected Domestic one-way and return flights in Economy & Business class.
• Flight discounts apply to selected international return flights in Economy, Premium Economy and Business class.­­­­
• Discounts are only valid for flights departing from and returning to South Africa.
• Should a customer wish to plan a stopover enroute to their international destination (up to 4 legs are allowed), discounts will apply when booking via eBucks Travel Online, only if all legs are booked with a discounted airline partner.
• Discounts do not apply to first-class flights or on one-way international flights.

• AVIS Car Rental for domestic rentals only.

• New booking fees:
  • Domestic Flights: R65 per person per booking (Maximum R240 per booking)
  • International Flights: R320 per person per booking (Maximum R1200 per booking)
• Change & Cancellation fees:
  • Domestic flights: R110 per person (Maximum R440 per booking)
  • International flights: R265 per booking (Maximum R1060 per booking)
• Domestic car hire:  New booking fee: R65 per booking | Change & Cancellation fee: R110 per booking.

• You must have a personal eBucks account in order to book on the App
• Domestic flights can only be booked via the App or via the Travel Desk.
• International flights can be booked via the App, eBucks Travel website or via the Travel Desk.
• eBucks Travel website:  www.ebucks.com/travel

• Only authorised users on the business profile are allowed to make changes on behalf of any travellers.
• Should an after-hours emergency arise that requires a change by a traveller who is not mandated on the business profile, that traveller’s personal card would need to be used for payment of the airline penalty fee.
• Ticket cancellations can only be requested by an authorised user.

• Changes and cancellations must be done on the airline's website (www.flysafair.co.za or www.lift.co.za) directly under the "Manage Booking" section, which is available 24 hours a day, 7 days a week for your convenience.
• Airline penalties are for the customer’s account will apply as per each ticket’s rules.

• Changes and cancellations for all international airlines must be made directly with eBucks Travel during our office hours.
• Customers will be held liable for any additional costs to airfares and airport taxes and surcharges, as well as the airlines' penalty fees which vary, depending on the airlines and value of the ticket purchased.
• eBucks Travel charges an additional booking fee of R110 per person for domestic flights and R265 per person for international flights over and above airline costs.
• eBucks Travel must wait for the airline to refund us before we can refund the customer.  Airline refunds can take up to 12 weeks to be processed.
• For emergency after hours assistance, kindly refer to our After-Hours Emergency section.

• Changes: Any changes or upgrades to the qualifying passenger’s original flight booking may result in changes to the base fare as well as the application of any airline penalties that may be incurred.
• You are allowed to use your applicable eBucks discount on the difference in base fare only, provided that you have an Annual Discount Savings balance available. All remaining airline taxes, surcharges and penalties will need to be settled in rands and/or eBucks.  
• Cancellations/Refunds: If an existing discounted flight is cancelled (domestic or international), only the discounted value amount of the original flight booking will be reallocated to your Annual Discount Savings balance once eBucks Travel has obtained a refund from the airline; where the refund amount is greater than the original discounted amount that you paid at the time of booking.

• Only authorised users on the business profile are allowed to make changes on behalf of any travellers.
• Should an after-hours emergency arise that requires a change by a traveller who is not mandated on the business profile, that traveller’s personal card would need to be used for payment of the airline penalty fee.
• Ticket cancellations can only be requested by an authorised user.

• Bookings must be cancelled 4 hours in advance prior to the booked pick-up time.  If not collected or cancelled within these 4 hours, a no-show penalty from AVIS as well as a cancellation fee from eBucks will apply.
• If the vehicle has not been collected as yet, contact eBucks Travel to assist with any required changes to domestic car rental bookings.  A booking fee of R110 per booking will apply.
• eBucks Travel may be contacted directly to assist in the event of any changes to domestic car rental bookings are required before the vehicle has been collected from the depot.
• If the vehicle has already been collected, and an extension on the reservation is required, Avis must be contacted directly on +27 11 387 8431 to process the change. Payment for the change must be done with Avis directly and eBucks cannot be used as payment.
• If an extension on the reservation is required after the vehicle has already been collected, Avis must be contacted directly on +27 11 387 8431 to process the change. Payment for the changes must made directly to Avis and eBucks cannot be used as payment
• Discounts do not apply to reservation amendments and only apply to the cost of the initial reservation.
• If an emergency change or cancellation must be made outside of office hours, kindly refer to our After Hours Emergency section for more details.

• You can now book domestic accommodation on the banking App under eBucks Travel.
• All accommodation is based on live availability and is subject to change at any stage during your search or booking process.

• During peak seasons some properties may have limited availability, therefore a request will be sent to our eBucks Travel team who will contact the property directly to check availability for you.

• Rates and offers shown on the App are for SA Residents only.  If any member of the travelling party is not an SA Resident, you need to call eBucks Travel for a quotation, based on the passport nationality of the travellers.

• eBucks Reward discounts are not applied to accommodation.
• On the App you will see great deals that we have negotiated for our banking clients.

eBucks Travel charges a minimal booking fee for all bookings made via the eBucks Travel Desk. Fees apply to changed and cancelled bookings.

• Changes:  R0 per booking
• Cancellations: R0 per booking

• “B&B” means Bed and Breakfast.
• “DBB” means Dinner, Bed and Breakfast.
• “HB” means Breakfast and Dinner.
• “FB” means full board which includes Breakfast, Lunch and Dinner.
• “AI” means Breakfast, Lunch, Dinner and selected drinks as specified by the establishment.
• “RO” means Room Only and does not include any meals.

• Holiday packages and all other accommodation not available on the App can only be booked through the eBucks Travel Desk.
• Either visit our website for the latest deals and holiday package options or contact us via email or telephone for a personalised quotation. 

• We do our best to reply as soon as we can.
• It could take up to 48 hours to send a formal quotation.  If a quotation is required urgently, kindly contact our Travel Desk directly instead.
• Kindly note that an estimate is only valid at the time of quotation and is subject to availability until a final booking and payment is received.

• The “from” price provides an indication of the lowest price that was available at the time of loading to our site.
• Pricing may vary due to dates chosen, availability, rate fluctuations, supplier demand and rate of exchange on international travel.
• eBucks Travel receives pricing with certain validity periods from our suppliers.
• The eBucks Travel website is updated regularly in order to provide customers with the best average pricing.

• If a quotation has been received from us via email, simply complete the booking form attached on the quotation and return it to us by replying to the email. The eBucks Travel Desk would need to check availability and pricing once more before the booking is confirmed.  
• Bookings may be paid in eBucks, rands or a combination of both.

eBucks Travel charges a minimal booking fee for all bookings made via the eBucks Travel Desk. Fees apply to new, changed, and cancelled bookings.

New bookings:

• Domestic Accommodation:  R160 per booking
• International Accommodation: R265 per booking

Changes:

• Domestic Accommodation R160 per booking
• International Accommodation: R265 per booking

Cancellations:

• Domestic & International Accommodation & Packages R265

• All bookings must be changed or cancelled directly with eBucks Travel.
• Supplier penalty fees will apply and will be advised at the time of the change or cancellation request.
• If an emergency change or cancellation needs to be made outside of our office hours, kindly refer to our After Hours Emergency section.

• Yes. Contact eBucks Travel for a quotation or to make a booking.

• eBucks Travel charges a minimal booking fee for all bookings made via the eBucks Travel Desk.  Fees apply to new, changed, and cancelled bookings.
• Domestic transfer:  R65 per booking
• International transfer: R110 per booking

• There are no eBucks discounts on transfers, but eBucks may be used to make payments towards a transfer booking to save even more.

• All bookings must be changed or cancelled directly with eBucks Travel.
• Supplier penalty fees will apply and will be advised at time of change or cancellation request.
• If an emergency change or cancellation must be made outside of our office hours, please refer to our After-Hours Emergency section.

• To get complimentary access to the SLOW Lounges, a customer must hold an active qualifying FNB Premier, Private Clients, Private Wealth or RMB Private Bank transactional account and be on a qualifying eBucks reward level. The number of complimentary visits allocated can change from month to month, depending on a customer’s reward level. Log on to the FNB/RMB Private Bank App to track your available complimentary visits.
• A customer can earn bonus SLOW Lounge visits with each flight booking made through eBucks Travel.
• A customer could also qualify for complimentary SLOW Lounge access if they hold an active FNB Platinum Business, Enterprise Business or Private Bank Business or Healthcare Business debit or credit card and meet the qualifying criteria.
• Refer to the Earn Rule pages (of your respective transactional account on ebucks.com for more info.  Visit  http://www.fnb.co.za/slow-lounge/domestic full qualifying criteria, access rules and fees.

• Available complimentary visits may be tracked via the FNB/RMB Private Bank App by following the steps below:
• Launch the App > Login > Select ‘eBucks’ > Select ‘Travel’ > Select ‘Airport Lounges’
• The calculator on the FNB/RMB Private Bank App may be used to estimate the total cost of entry for the main member and any accompanying guests prior to entering the Lounge.

• Yes, cardholders issued with secondary cards linked to the main member’s account may access the SLOW Lounge without the main account holder being present.
• Complimentary access will be granted if the main account holder has complimentary visits available. The secondary card needs to be issued in the traveller’s name.

• For FNB Aspire Credit/Fusion Cardholders, only children with a bonus visit may access the lounge with the cardholder. No additional guests or children will be allowed. Payment for entry is not permitted.
• FNB Premier, Private Clients, Platinum Business and Enterprise Business customers may enter the SLOW Lounge with one complimentary guest OR child between the ages of 2 and 18 years. Guest entries will be deducted from the customer’s annual complimentary allocation. During peak times, FNB Premier, Private Clients and Platinum Business clients will be charged for guests. Peak times are between the hours of 15h00 to 17h30 Monday to Friday and on Sunday.
• FNB Private Wealth and RMB Private Bank customers can access the airport lounges with one complimentary guest AND one complimentary child between the ages of 2 and 18 years. Guest entries will be deducted from the customer’s annual complimentary allocation.
• All children below the age of 2 years access the lounges for free without depleting a customer’s complimentary allocation.

Additional SLOW Lounge visits, referred to as ’bonus visits’, may be earned when making a flight booking with eBucks Travel. For each traveller to qualify to earn bonus visits, the following criteria must be met:

*NEW from 1 August 2024

• Pay for your flight ticket with an active FNB Aspire Fusion Card, or an FNB Premier, Private Clients, Private Wealth or RMB Private Bank account, or part-pay using your qualifying card and eBucks, or pay only with your eBucks.
• Be on a qualifying eBucks reward level (not applicable to FNB Aspire Cardholders).
• Accounts must be in good standing.
• For children to qualify for bonus visits, they must hold an active FNBy, FNBy Islamic or FNBy Next transactional account and must be added to the Family Banking Profile of the parent/legal guardian who is travelling with them.

• FNB Aspire and / or Fusion Cardholder’s qualify for up to 2 bonus visits per annum.
• FNB Premier customers qualify for up to 8 complimentary visits per annum, depending on their reward level and can unlock up to 12 bonus visits per annum on any reward level.
• FNB Private Clients customers qualify for up to 20 complimentary visits per annum, depending on their reward level and can unlock up to 18 bonus visits per annum on any reward level.
• FNB Private Wealth and RMB Private Bank customers qualify for up to 36 complimentary visits per annum, depending on their reward level and can unlock up to 24 bonus visits per annum on any reward level.

• SLOW Lounge visits can be redeemed by swiping a qualifying bank card or by generating a QR code on the FNB/RMB Private Bank App and scanning it at the SLOW Lounge entrance together with the traveller’s boarding pass.
• For FNB Aspire Credit Cardholders, bonus visits may only be redeemed by generating a QR code on the FNB App and scanning it at the SLOW Lounge entrance.
• To generate a QR code follow these steps:  Launch the FNB/RMB Private Bank App > Login > Select ‘eBucks’ > Select ‘Travel’ > Select ‘Airport Lounges’ > Select ‘Access Now’

• Bonus visits are allocated between 1 August and 30 June of the following year.
• Upon qualification, bonus visits will be automatically added to a customer’s annual complimentary visits allocation, once a travel booking is made through eBucks Travel. 
• Bonus visits can be unlocked and used on domestic or international flight bookings, on any airline and regardless of whether the flight is discounted or not.
• When the cardholder accesses the Lounge, valid bonus visits will be depleted first before their allocated complimentary visits are depleted (where applicable).
• Bonus visits are valid for use from 7 days before the flight date to 7 days after the flight date.
• When the main account holder books a flight on eBucks Travel for themselves as well as their spouse or a travel companion who meets the qualifying criteria, the bonus visit will be allocated to each cardholder’s profile from their own allocation of bonus visits per year. Each qualifying account holder is required to generate their own QR code on the FNB/RMB Private Bank App or swipe their own card in order to access the Lounge.
• Note: Children do not have a set allocation of bonus visits. They have the potential to earn bonus visits provided that the parent/legal guardian who is making the flight booking has available bonus visits. To redeem bonus visits, the parent travelling with the child needs to swipe their qualifying card or scan a QR code from their FNB/RMB Private Bank App.
• Bonus visits are subject to general SLOW Lounge access rules, including:
• Access to SLOW Domestic Lounges will be limited to 90 minutes before boarding time.
• Access to SLOW International at OR Tambo is available 24/7.
• Access is subject to availability, according to SLOW Lounge capacity and safety rules.

• FNB Premier customers can use their complimentary visits at SLOW domestic Lounges only.
• FNB Aspire Credit Cardholders and FNB Premier customers can use their bonus visits at SLOW domestic Lounges and SLOW International.
• FNB Private Clients customers can use their complimentary and bonus visits at SLOW domestic Lounges and SLOW International.
• FNB Private Wealth and RMB Private Bank customers can use their complimentary and bonus visits at all SLOW domestic Lounges, SLOW International, as well as domestic and international Bidvest Premier Lounges where a SLOW Lounge is not available in the same airport terminal. This includes Bidvest Premier Lounges located in the following airports:  Port Elizabeth, George, Bloemfontein, Kruger-Mpumalanga, and East London airport as well as the Bidvest International Lounges located at Cape Town International Airport. 

            Note: Should you choose to enter a Bidvest Premier Lounge at an airport terminal where a SLOW Lounge is available, the applicable                  access fee will be charged.

• SLOW Lounges are located in the domestic terminals of OR Tambo, King Shaka, Cape Town and Lanseria International Airports. The SLOW International Lounge is only located at the international terminal of OR Tambo International Airport.
• Bidvest Premier Lounges are situated in the domestic terminals of all the major South African airports in Johannesburg, Cape Town, Durban, Port Elizabeth, George, East London, Mpumalanga and Bloemfontein, while international lounges are situated in Johannesburg and Cape Town airports.

• Entry into a domestic lounge is R300 per person per entry for every additional guest over and above the complimentary or bonus visits, or when a complimentary or bonus visit allocation has been exceeded, or when a customer does not qualify for complimentary or bonus visits.
• Entry into an international lounge is R480 per person per entry for every additional guest over and above the complimentary or bonus visits, or when a complimentary or bonus visit allocation has been exceeded, or when a customer does not qualify for complimentary or bonus visits.

• The use of a bank card or QR code to enter the lounge is not seen as a purchase and as a result, there is no need to enter a card PIN.
• The customer’s account will be debited with the lounge entry charges and as a reflect banking fee.
• If a customer qualifies for complimentary visits, this fee will be reversed. As this is not a purchase, no receipt or invoice will be issued.

• eBucks Rewards is a FirstRand Bank loyalty programme and only services FNB and RMB Private Bank account holders. Only FNB and RMB Private Bank Personal and Business Cheque and Credit Cards are accepted.

• Unfortunately not. The payment process only allows for one eBucks account and one rand account for payments, but eBucks can be transferred via www.eBucks.com from:
• A Personal eBucks account to another Personal eBucks account and;
• A Business eBucks account to a Personal eBucks account.

• Yes, payment may be made either fully in eBucks, rands, or with a combination of both.

Our standard office hours are:

• Mondays, Tuesdays, Thursdays, and Fridays, 08:00 – 17:00
• Wednesdays, 09:00 – 17:00
• Saturdays, 09:00 – 12:00

eBucks Travel Contact details:

• Contact number: 087 587 2835
• Email us: travel@ebucks.com
• Closed on all Sundays and public holidays, including Easter Weekend (Friday to Monday) Any time outside of these standard office hours are treated as After Hours and customers are urged to only engage eBucks Travel in an After Hours request in the case of an emergency.

• If a confirmed booking has been made with eBucks Travel, but a customer is experiencing difficulty with:
• checking-in at the airport or for a flight,
• collecting a vehicle hired through eBucks Travel or
• checking in at accommodation booked through eBucks Travel

• Yes, if After Hours assistance is requested and this is not viewed as a travel emergency, a handling fee  will apply over and above the standard fees charged.
• Applicable fees include:
• Fees are charged per transaction in addition to the relevant standard fees
• After hours (non-emergency) Assistance fee: R200

• Emergency Number: 064 546 2271
• Monday - Friday: after 17:00
• Saturdays: after 12:00 until Monday morning 08:00

• Visa requirements vary from country to country, and customers are required to fulfil the passport, visa, and other immigration requirements for their entire itinerary, including all applicable transiting and stopover destinations.
• Travellers should confirm these requirements with the relevant High Commissions, embassies and/or consulates at the time of booking at least two months prior to departure to ensure that they are aware of any changes to a country’s entry requirements.
• The onus is on you to check the entry requirements for all destinations you are travelling to and through.
• eBucks Travel can assist in providing this information when requested by you. Please note that the eBucks Travel team are not visa consultants and will not be held liable should you fail to fulfil any passport, visa or immigration requirements.

• A passport must be valid for 6 months beyond the return date into South Africa and all South African passport holders are required to have a minimum of three blank pages in their passport excluding the front and back cover in order to enable entry visas to be issued. If there is insufficient space in the passport, entry will be denied, and the person is likely to be detained pending return to their country of origin.

• eBucks Travel doesn’t issue travel insurance; however, when using a qualifying FNB/RMB Private Bank card and/or eBucks to purchase an international return travel ticket(s), global travel insurance is provided at no cost.
• Once your ticket is booked, please visit the relevant website to issue your complimentary insurance policy online which you need to travel with encase of an emergency.
• Travel Insurance website:   www.tic.co.za/fnb
• Alternatively, contact the TIC helpdesk prior to purchasing a ticket to confirm what services are available.
• Contact details: TIC Help Desk: 0861 490 100 or 011 521 4111

• Health requirements and COVID vaccination requirements differ from country to country. Kindly contact the nearest Travel Clinic or local General Practitioner for information.
• Further information is also available at www.iatatravelcentre.com.