eBUCKS REWARDS PROGRAMME TERMS & CONDITIONS

Last updated 27 February 2014

IMPORTANT: We specifically draw Your attention to the following crucial provisions, which We require You to read and agree to prior to concluding any transaction or interacting in whatsoever way with the eBucks Rewards Programme:

  • Our DISCLAIMERS, WARRANTIES and LIMITATION OF LIABILITY PROVISIONS. Click here to read the Disclaimers, Warranties and Limitation of Liability provisions; and
  • Our PRIVACY POLICY. Click here to read our Privacy Policy; and
  • All those provisions in the below Terms and Conditions which have both been highlighted and are preceded by the word "IMPORTANT", as was done with the contents of this entire section.
  • All words starting with capital letters have further been defined in the DEFINITIONS clause at the end of Our Terms and Conditions.
  • Nothing herein contained shall limit or exempt a supplier of goods or services from liability for any loss directly or indirectly attributable to the gross negligence of the supplier or any person acting for or controlled by the supplier, as envisaged in Section 51(1)(c)(i) of the Consumer Protection Act.
  • Nothing herein contained shall limit or exempt a producer, importer, distributor or retailer from liability for harm or damage caused by goods, as envisaged in Section 61 of the Consumer Protection Act.
  • If any of our Terms and Conditions conflict with the provisions of the Consumer Protection Act, the latter shall prevail.
  • We are committed to the provisions and the spirit of the Consumer Protection Act. As it is new law difficulties concerning the interpretation and the application of the law will inevitably arise. We invite you to contact our Contact Centre on 087 320 3200 if you feel that we have not complied with the spirit or the letter of the law so that We can take corrective action, if required.
  • These Terms and Conditions must be read with the our DISCLAIMERS, WARRANTIES and LIMITATION OF LIABILITY PROVISIONS, PRIVACY POLICY, LIFESTYLE DESK TERMS AND CONDITIONS, and any PARTNER SPECIFIC REWARDS TERMS AND CONDITIONS.
  • For FNB CARD REWARDS TERMS AND CONDITIONS click here. For FNB PRIVATE CLIENTS REWARDS TERMS AND CONDITIONS click here. For RMB PRIVATE TERMS AND CONDITIONS click here. For LIFESTYLE DESK TERMS AND CONDITIONS click here. The LIFESTYLE DESK is available to qualifying FNB Graphite, FNB Private Clients and RMB Private Bank Customers only.
  • These EBUCKS REWARDS PROGRAMME TERMS AND CONDITIONS and the LIFESTYLE DESK TERMS AND CONDITIONS will prevail in the event of any inconsistencies with PARTNER SPECIFIC REWARDS TERMS AND CONDITIONS.

General

Discontinuence of the Momentum Offer

FNB Flexi-Fixed Account offer

Competitions

Campaigns

eBucks Card

eBucks Shop

Discounts in the eBucks Shop

eBucks Online Partners

eBucks Travel

eBucks for Business

Retail Bank Rewards

Definitions


We are committed to the provisions and the spirit of the Consumer Protection Act. As it is new law difficulties concerning the interpretation and the application of the law will inevitably arise. Our We invite you to contact our Contact Centre if You feel that we have not complied with the spirit or the letter of the law so that We can take corrective action if required.


General

ACCEPTANCE

The eBucks Rewards Programme is brought to You ("the Member", "the Business") by eBucks ("Us", "We"), which is a business unit of First National Bank, a division of FirstRand Bank Limited.

These Terms and Conditions constitute an agreement between You and Us and govern Your and Our rights and obligations once You register for the eBucks Rewards Programme and/or each time You access or use the eBucks Rewards Programme.

By using the eBucks Rewards Programme, You acknowledge that You have read, understood and agreed to these Terms and Conditions, and that You have consented to Us sharing certain of Your personal or Your Business information within Our Affiliates in the ordinary course of Our business.

IMPORTANT: Kindly note that all words/terms which start with a capital letter have further been defined in the DEFINITIONS clause which You can find at the end of these Terms and Conditions.

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eBUCKS IS FOR FREE

eBucks is for free in that We will not charge You:

  • to earn eBucks*;
  • a joining fee; or
  • any periodic or annual membership fees.

* Two of the Partners, FNB and RMB Private Bank, may charge You an annual credit card Linkage Fee.

In addition to operating the eBucks Rewards Programme We also render additional services to Our Members. We may therefore also charge You transaction, service and delivery fees in eBucks or in Rand on certain transactions on Your eBucks Account, as explained elsewhere in these Terms and Conditions and on the Website.

An itemised breakdown of all Our fees is included in the fees and charges section elsewhere in these Terms and Conditions. This includes a Dormancy Administration Penalty from Your eBucks Account should You fail to earn or spend eBucks on Your relevant eBucks Account for a period of 6 (six) months, which amount is utilised to cover the costs of maintaining Your eBucks Accounts on Our system. The Dormancy Administration Penalty is explained elsewhere in these Terms and Conditions.

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RULES RELATING TO THE EARNING OF eBUCKS

The Partners regulate and determine:

  • the rate at which You may earn eBucks; and
  • the criteria that You are required to comply with in order to qualify to earn and continue earning eBucks, other than those requirements specified in these Terms and Conditions.
  • the rules regarding the backdating of eBucks earned, which may not be for a period exceeding 6 (six) months.

Should Your purchase from a Partner entitle You to any discount, or the earning of any loyalty credits, awards, rewards, points, miles or the like from the Partner relating directly or indirectly to any loyalty or rewards programme other than the eBucks Rewards Programme, then, depending on the Partner's rules, you may not be entitled to earn any eBucks on that transaction.

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YOUR PERSONAL eBUCKS ACCOUNT AND BUSINESS eBUCKS ACCOUNT

Since We have eBucks Rewards Programme offerings for both an individual and a Business, We have specific rules relating to the use of Your eBucks Accounts. If You have both a Personal eBucks Account and a Business eBucks Account ("eBucks Accounts"), You may not, for tax purposes, merge these two accounts, as they need to remain separate and distinguishable from each other. You also may not transfer eBucks between a Personal eBucks Account and a Business eBucks Account or between two Business eBucks Accounts. You may also not purchase any goods and/or services by utilising eBucks from Your Personal eBucks Account and eBucks from Your Business eBucks Account as a combined payment for such goods and/or services.

You may also never have a negative balance in either of Your eBucks Accounts, unless We debit Your eBucks Account due to incorrect eBucks allocated to Your eBucks Account, We failed to deduct the required eBucks from Your eBucks Account, We incorrectly debited Your eBucks Account for whatsoever reason or we debit Your eBucks Acccount due to You making an unauthorised transaction on Your eBucks Account and You do not have sufficient eBucks in Your eBucks Account.

eBucks earned relating directly or indirectly to any business activity, business entity or a Member's business interests may only be allocated to a Business eBucks Account.

You may not link your Personal eBucks Account and your Business eBucks Account for purposes of the eBucks Rewards Programme.

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ACCESS CODES

For security, identification and verification purposes, when You interact with the eBucks Rewards Programme, You will be required, depending on the nature of Your interaction activity, to enter one, or a combination of the following Access Codes: User ID, eBucks PIN, eBucks Business Card PIN and OTP.

  • UserID:

    Your UserID will be Your South African Identity Number or Your eBucks Personal Card Number.

    Your eBucks Business Card number may not be used as a UserID.

  • eBucks PIN:

    Your eBucks PIN is a 4 digit Personal Identification Number.

    Members with Personal eBucks Accounts as well as Businesses' Primary Members and Transactors will each be required to have their own unique eBucks PIN.

    If You are registering for the eBucks Rewards Programme via Our Website, then You will be required to select an eBucks PIN.

    If You register for the eBucks Rewards Programme by any other method We will generate Your eBucks PIN.

    If You forget Your eBucks PIN, then You may request Our eBucks Contact Centre to SMS it to Your Selected Cell Phone Number.

  • eBucks Business Card PIN:

    Your eBucks Business Card's 4 digit Personal Identification Number.

    You will use Your eBucks Business Card PIN only for purposes of spending Your eBucks at Our Spend Partners' retail stores.

    Your Business' Transactor, will be required to log onto Our Website with his UserID and eBucks PIN, and then select an eBucks Business Card Pin.

    Our Contact Centre will not be able to send You a SMS reminding You of Your eBucks Business Card PIN If You forget Your eBucks Business Card PIN.

    Your Transactor will be required to log onto the eBucks Website and reset Your eBucks Business Card PIN.

  • OTP:

    A One Time Pin is a number that We will send to You by SMS to Your Selected Cell Phone Number to enable You to transact and to make certain changes on Our Website and to transact on Our Online Partners websites with eBucks.

    An OTP will be required when changing Your contact details, when changing Your eBucks PIN and eBucks Business Card PIN, when transferring eBucks between eBucks Accounts, when updating OTP preferences, when Checking Out from the eBucks Shop, the eBucks for Business Shop and the eBucks Travel OBE, when transacting on Our Online Partners websites using eBucks and in any other instances that may be specified on Our Website from time to time.

    If Your FNB or RMB Private Bank credit card or cheque card has not been registered for Verified by Visa You will have to log into FNB Online Banking and register for Verified by Visa before you are able to receive your OTP to purchase goods and services in the eBucks Shop, using Your FNB or RMB Private Bank credit card or cheque card.

    If Your FNB Business cheque card has not been registered for Verified by Visa You will have to log into FNB Online Banking or FNB Online Banking Enterprise™ and register for Verified by Visa before you are able to receive your OTP to purchase goods and services in the eBucks for Business Shop, using Your FNB Business cheque card.

    If Your Selected Cell Phone Number is not the same as Your FNB or RMB Private Bank inContact cellphone number You will not be able to purchase goods and services in the eBucks Shop or in the eBucks for Business Shop, using eBucks or Rand. You will have to contact the eBucks Contact Centre to change Your Selected Cell Phone Number to Your FNB or RMB Private Bank inContact cellphone number to enable You to purchase goods and services in the eBucks Shop or in the eBucks for Business Shop.

    If You select to make payment in eBucks only and You have not received Your OTP within five minutes you may have it re–sent to Your Selected Cell Phone Number or to secondary cell phone number selected by You. If, when making payment in eBucks only, You enter an OTP incorrectly three times you will be logged out of Our Website and Your eBucks Account will be suspended. You will have to contact our Contact Centre to arrange for the suspension to be lifted.

    If You select to make payment in Rand or in eBucks and Rand and You have not received Your Verified by Visa OTP within five minutes you may have it re–sent to Your Selected Cell Phone Number. If You enter a Verified by Visa OTP incorrectly three times Your FNB or RMB card used for the online purchase will be blocked for online purchases and You will have to unblock it through FNB Online Banking or FNB Online Banking Enterprise™.

    If You have not received Your OTP within five minutes you may have it re-sent to Your Selected Cell Phone Number or to secondary cell phone number selected by You.

    If You enter an OTP incorrectly three times you will be logged out of Our Website and Your eBucks Account will be suspended.

    You will have to contact our Contact Centre to arrange for the suspension to be lifted.

You will be required to use Your Access Codes as follows:

  • Sole Use of Your UserID:
    • When using the EASYSPEND SMS SERVICE You will be requested to submit Your South African Identity Number to Us to enable us to validate You, Your identity, Your Personal eBucks Account and Your Selected Cell Phone Number.
  • Combined Use of both Your UserID and eBucks PIN:
    • Your User ID and eBucks PIN will be required when contacting the eBucks Contact Centre, when logging onto Our Website and when spending your eBucks on Our Online Partner's websites.
    • There will never be a reason for anybody, including Our staff, to know Your eBucks PIN and You should not disclose it to anyone.
    • To authenticate You, Our eBucks Contact Centre may put You through to a confidential interactive voice recording system, which will request You to directly key in Your eBucks PIN on Your phone
    • By keying in Your eBucks PIN You will not be disclosing Your eBucks PIN to Our eBucks Contact Centre agents.
  • Sole Use of Your eBucks PIN:
    • You will be requested to key in Your eBucks PIN when swiping Your eBucks Personal Card on Our Spend Partners' point of sale devices, which will enable You to spend Your eBucks in Our Spend Partners' retail stores.
    • There will never be a reason for anybody, including Our staff, to know Your eBucks PIN and You should not disclose it to anyone.
  • Sole Use of Your eBucks Business Card PIN:
    • You will be requested to key in Your eBucks Business Card PIN when swiping Your eBucks Business Card on Our Spend Partners' point of sale devices, which will enable You to spend Your eBucks in Our Spend Partners' retail stores.
    • There will never be a reason for anybody, including Our staff, to know Your eBucks Business Card PIN and You should not disclose it to anyone.
  • Use of Your OTP:
    • Once you have logged onto Our Website or onto our Online Partners websites an OTP will be required for the changes and transactions described in the OTP section above.
    • There will never be a reason for anybody, including Our staff, to know Your OTP and You should not disclose it to anyone.

You must take special care to keep Your Access Codes secret. For Members with Personal eBucks Accounts, only the individual Member may use the Access Codes. For Business eBucks Accounts, only the Primary Member and the Transactor may use their individually allocated Access Codes. Do not disclose Your Access Codes to any other person and do not keep them with other eBucks Rewards Programme documents. The indivividual Member, and in the case of a Business, the Primary Member or Transactor, are responsible for all transactions carried out using Your Access Codes.

We will send Your OTP's, eBucks PIN reminders and EASYSPEND SMS SERVICE notifications to Your Selected Cell Phone Number. It is Your sole responsibility to ensure Your Selected Cell Phone Number is correct and up to date.

You must immediately contact the eBucks Contact Centre on 087 320 3200 and request that they deactivate Your eBucks PIN and eBucks Business Card PIN if You suspect or know that Your Access Codes have been lost, stolen or compromised, or if Your Selected Cell Phone has been stolen, or if You suspect a fraudulent SIM swap. Any delay in notifying Us will be construed as negligence on Your part for which we will not be liable. You must keep any reference number the eBucks Contact Centre gives You as proof of the fact that You have notified Us of Your security risk.

We will not be responsible for any transactions that are performed without Your knowledge or consent or any loss You suffer as a result thereof, unless You are able to establish that the loss was caused by Our negligence

You must take all reasonable steps to prevent unauthorised use of the eBucks Card and Access Codes.

If You have, contrary to these Terms and Conditions, authorised any other person to use Your eBucks Card or Access Codes, it will be Your responsibility to retrieve Your eBucks Card or alternatively on Our written demand destroy Your eBucks Card . When destroying Your eBucks Card, You must cut through the magnetic strip and card number so that Your eBucks Card cannot be used again. You must provide Us with proof, as required by Us, of the destruction of Your eBucks Card.

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ELIGIBILITY FOR THE eBUCKS REWARDS PROGRAMME

Any individual may join the eBucks Rewards Programme.

Any Business holding an Active Qualifying FNB Business Account could before 1 September 2012, have joined the eBucks Rewards Programme. For the new eligibility criteria for Businesses, applicable from 1 September 2012, see eBUCKS FOR BUSINESS.

As from 1 September 2012, existing Business Members of the eBucks Rewards Programme who do not meet the new qualification criteria for the eBucks for Business Programme will no longer earn eBucks or any other rewards from the eBucks Reward Programme, unless otherwise notified in accordance with the Terms and Conditions. Existing Business Members who no longer qualify will be granted until 28 February 2013 to spend any eBucks accumulated prior to 1 September 2012 within the available eBucks Rewards Programme spend channels. As from 1 March 2013 existing Business Members who no longer qualify will not be able to access the eBucks Rewards Programme and will not be able to spend their unspent eBucks.

It is Your responsibility to confirm with a FNB business relationship manager or an FNB branch or with any of Our Partners, on which FNB products or Partners' products respectively You are able to earn eBucks.

Businesses must nominate a Primary Member to manage the relationship between the eBucks Rewards Programme and the Business and the Primary Member must nominate a Transactor to transact on the Business eBucks Account for and on behalf of the Business.

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REGISTRATION FOR THE eBUCKS REWARDS PROGRAMME

If You wish to register for the eBucks Rewards Programme as an individual and not a Business the following procedures and conditions will apply:

  • You can register by completing the online registration process on either Our Website at www.eBucks.com or through FNB Online Banking at www.fnb.co.za.
  • You can also register through the FNB Banking App.
  • Alternatively, You may register by faxing Your completed eBucks registration form to Us at 086 110 0064.
  • You can also register at any FNB branch in South Africa.
  • For more information visit Our Website or contact the eBucks Contact Centre on 087 320 3200.

If You wish to register as a Business for the eBucks Rewards Programme, the following procedures and conditions will apply:

  • You can register by completing the online registration process on Our Website at www.eBucks.com.
  • Existing Business Members who meet the new eligibility criteria for Businesses, applicable from 1 September 2012, will not be required to re-register for the eBucks Rewards Programme. For further information concerning the new eligibility criteria see eBUCKS FOR BUSINESS.
  • Should a Business elect a Primary Member or Transactor who is also a person authorised to have access to or transact on behalf of any of the qualifying FNB business accounts linked to a Business eBucks Account, then it will be deemed for purposes of the Business eBucks Account that the Business has duly authorised such person to represent the Business and transact on the Business eBucks Account.
  • After a Business has submitted its online or faxed registration form, We may, but are under no obligation to, determine whether the Primary Member or Transactor listed on the eBucks registration form is a person who is authorised to transact on behalf of the Business on any qualifying FNB business account linked to the Business eBucks Account.
  • To establish the aforegoing, We need to view all Your documentation submitted to FNB which was required to open and thereafter to manage Your FNB Business Account, as well as all documentation submitted to FNB relating to the Financial Intelligence Centre Act. Accordingly, Your unconditional consent that We may request FNB to make available to Us all the aforementioned documentation for purposes of verifying the identities of the Primary Member and Transactor and You similarly hereby authorise FNB to disclose the aforementioned documentation to Us.
  • Should neither the Primary Member nor Transactor be a person authorised to transact on behalf of the Business on the linked FNB Business Account, then We shall endeavour to contact the Business, requesting the Business to provide Us with its written authorisation on the Business' official letterhead, duly signed by any person authorised to have access to or transact on behalf of the Business on any linked FNB business account, confirming that the relevant Primary Member and Transactor listed on the eBucks registration form is allowed to transact on behalf of the Business on the Business eBucks Account.
  • Should a Business at any time after it has successfully been registered as a Member, wish to nominate a different Primary Member or Transactor to transact on the Business eBucks Account, then a letter on the Business' official letterhead, duly signed by a person authorised to have access to or transact on behalf of the Business on any linked FNB Business Account, informing Us of the change in details of the Primary Member or Transactor will be required.
  • For more information visit Our Website or contact the eBucks Contact Centre on 087 320 3200.

General procedures and conditions applicable to an individual and a Business when registering for the eBucks Rewards Programme:

  • Only once We have identified and authenticated You, may We, at Our sole discretion, accept Your application to become a Member of the eBucks Rewards Programme. You will not be able to earn or spend any eBucks until We have authenticated and accepted Your application.
  • IMPORTANT: If We are not able to identify and authenticate You within 30 (thirty) days of receiving Your registration form, then Your registration will be deleted. You will not be entitled to hold Us liable for any damages howsoever occurred in respect of the deletion of Your registration, since it will be Your sole responsibility to follow-up with Us should You not have heard from Us within 20 (twenty) days from submitting Your registration form.
  • It is Your responsibility to advise Us if any of the personal or Business information which You provided to Us when registering to become a Member is inaccurate or has changed.
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eBUCKS ARE NOT CASH

You may not sell, issue, exchange, barter or redeem eBucks for cash. Your eBucks may only be used or spent through our spend channels listed on Our Website. You may not exchange or sell any other goods or services for eBucks.

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TAX IMPLICATIONS : IMPORTANT NOTICE

We strongly recommend that you obtain independent professional advice regarding the tax implications arising from the receipt, accumulation or spend of any discounts, rewards, benefits or eBucks.

You are fully responsible for any tax implications arising from or associated with any discounts, rewards, benefits or eBucks received, accumulated or spent due to You being a Member of, or participating in, the eBucks Rewards Programme.

You agree that You will not hold Us, FNB or FirstRand Bank Limited ("the Bank") liable and You hereby fully indemnify the Bank, and hold the Bank completely harmless, against all damages, claims and fines made against You or the Bank, including all legal costs on an attorney-and-own-client scale, to the extent to which such damages, claims and fines arise out of or are connected to any taxation relating to Your receipt, accumulation or spend of any discounts, rewards, benefits or eBucks, or the charges in respect thereof.

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PAYMENT OPTIONS IN THE EBUCKS SHOP

You have the following payment options for goods and services purchased from the eBucks Shop:

  • Depending on the product You select to purchase You may make payment in either eBucks or Rand or split Your payment in a combination of eBucks and Rand.

    The applicable payment options will be made available to you before Checking Out from the eBucks Shop.

    Payments for virtual vouchers using the EASYSPEND SMS SERVICE may only be in eBucks.

    Payment in Rand must be made with either a FNB or RMB Private Bank credit card or cheque card or a FNB Business cheque card that has been registered for Verified by Visa.

    If Your FNB or RMB Private Bank credit card or cheque card has not been registered for Verified by Visa You will have to log into FNB Online Banking and register for Verified by Visa before you are able to receive your OTP to purchase goods and services in the eBucks Shop, using Your FNB or RMB Private Bank credit card or cheque card.

    If Your FNB Business cheque card has not been registered for Verified by Visa You will have to log into FNB Online Banking or FNB Online Banking Enterprise™ and register for Verified by Visa before you are able to receive your OTP to purchase goods and services in the eBucks for Business Shop, using Your FNB Business cheque card.

    No debit cards will be accepted nor any credit cards or cheque accounts other than FNB or RMB Private Bank credit cards or cheque accounts.

    You may not split Your payment between more than one eBucks Account or between more than one Rand account.

    The Delivery Fee may only be paid in eBucks or in Rand.

    Delivery Fees will not be subject to any discounts.

    Discounts will be restricted to products purchased with eBucks.

    Products paid for either in Rand or partly in Rand will not qualify for discounts.


We reserve the right, at any time and without notice to You, to restrict You from purchasing certain goods or services with Rand and to refuse, partially limit or totally prohibit, whether temporary or permanently, payment by way of credit, cheque or current accounts.

We reserve the right to price the products differently in eBucks and in Rand.

You are not allowed to top-up eBucks Accounts with Rands; deposit Rands via a FNB Branch into eBucks Accounts; transfer Rands from Your FNB or RMB Private Bank account to eBucks Accounts via FNB or RMB Private Bank Internet Banking; or make once-off payments from Your FNB or RMB Private Bank Internet Banking or any other Banks' internet banking facilities to eBucks Accounts.

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YOUR eBUCKS STATEMENTS AND TRANSACTION HISTORIES

We send individual and Business Members their eBucks statements periodically via email, (unless our eBucks Account has had no eBucks transactions during that period). You are also able to view Your eBucks transaction history on Our Website.

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BALANCE SMS SERVICE

As an individual eBucks members, you may request Your eBucks balance via Your Selected Cellular Phone by sending a SMS to 32224 with the word BALANCE and Your ID number, Your eBucks balance, as at the end date specified in the SMS, will then be sent via SMS to Your Selected Cellular Phone (hereinafter referred to as "Balance SMS Service").

The cost of this Balance SMS Service will be R1.00 per SMS for every eBucks balance request. All failed attempts will also be charged at R1.00 per SMS. We may however, in Our sole discretion, increase the Balance SMS Service costs from time to time.

We will take reasonable care to ensure the accuracy of the data provided to You in terms of the Balance SMS Service, however Our official records will prevail in the case of any discrepancy.

We may terminate the Balance SMS Service at any time and without any notice to You. Only requests made prior to termination of the Balance SMS Service will be carried out.

It will be Your sole responsibility to regularly review these Terms and Conditions to establish whether the Balance SMS Service costs has been increased or whether the Balance SMS Service has been terminated.

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DORMANT STATUS OF YOUR eBUCKS ACCOUNT

If You do not earn or spend eBucks on Your eBucks Account for a period of 6 (six) months, Your eBucks Account will be considered dormant. We will then deduct a Dormancy Administration Penalty of eB75 (inclusive of VAT) from Your eBucks Account every month until You have either earned or spent eBucks, or until Your eBucks Account reaches a zero balance, whichever occurs first. This Dormancy Administration Penalty is used, including but not limited to, covering the costs of maintaining Your eBucks Accounts on Our system. Once You have reached a zero balance, We may close Your eBucks Account.

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DECEASED ESTATES

All eBucks in a Personal eBucks Account belonging to deceased estate will be frozen upon Us receiving notification of death, by the person who is authorised to deal with the liquidation and distribution of the estate under the Administration of Estates Act or any other law which provides for the administration of deceased estates (hereinafter referred to as the "executor"), producing a certified copy of the Member's death certificate. Should the executor have dealt with the eBucks in the final liquidation and distribution account, then the executor will have the opportunity, upon officially requesting Us, to transfer the eBucks located in the eBucks Account to a beneficiary(ies)/heir(s) eBucks Account. If the the executor failed to deal with the eBucks in the final liquidation and distribution account, then those eBucks will be forfeited to Us and the Personal eBucks Account will be closed.

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BUSINESS' CEASING TO OPERATE

Should a Business, when ceasing to operate as a business, not have spent all the eBucks in its Business eBucks Account, then all the eBucks remaining in the Business eBucks Account will be forfeited to Us and the Business eBucks Account will be closed. This does not preclude the duly appointed liquidator or trustee of a Business spending the eBucks in the Business eBucks Account in terms of the liquidation or sequestration process. If, however, the liquidator or trustee fails to deal with the eBucks in the final liquidation and distribution account, all the eBucks in the Business eBucks Account will be forfeited to Us and the Business eBucks Account will be closed.

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YOUR INSTRUCTIONS

Because We communicate with You through the Internet, via SMS or over the telephone, You agree that We are entitled to assume that You have authorised all transactions once Your Access Codes have been entered or provided to the eBucks Contact Centre, via the Website or via the EASYSPEND SMS SERVICE.

You are responsible for giving correct information and instructions when registering for the eBucks Rewards Programme and when conducting transactions via the Website; over the telephone with the eBucks Contact Centre or via the EASYSPEND SMS SERVICE. You are also responsible for providing Us with Your or the Business' most up-to-date contact details, as and when they change.

We will be entitled, but not obliged, to request confirmation or verification of transactions from You from time to time.

Save for a buyer's instructions on Our Website? to transfer the eBucks offered on the Vottle website, an instruction will only be considered to have been received by Us once We have confirmed receipt. If You are unsure as to whether a transaction has been processed You should contact Us before You re-submit the instruction. This is because re-submitting an instruction may cause Us to process the same transaction twice, for which You and not Us will be liable.

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NATURE AND PURPOSE OF THE INFORMATION PROVIDED BY THE eBUCKS REWARDS PROGRAMME

We provide various kinds of information and tools ("information") on Our Website and in Our brochures, emails and sms's, about Our products and services, Our Affiliates and other third parties. This information is only meant to serve as a guideline and You should not place any reliance on it without verifying the information.

Unless expressly otherwise stated, none of the information must be treated as:

  • an offer. It is merely as an invitation to do business with us; or
  • financial, legal, investment or professional advice of any kind. You must consult a professional advisor before You rely on any information that is published on or accessible via the Website or on the results of any calculators provided on OurWebsite.
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VARIATION AGREEMENT IN TERMS OF SECTION 21 OF THE ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT 25 OF 2002 ("the ECT Act")

You agree that these Terms and Conditions will be concluded between You and Us every time that You access the Website and/or use the eBucks Rewards Programme. The place of conclusion of these Terms and Conditions will irrebutably be presumed to be at our main place of business in the Johannesburg Central Business District, South Africa.

Any other agreements concluded between You and Us in relation to the eBucks Rewards Programme, will similarly irrebutably be presumed to have been concluded at our main place of business in the Johannesburg Central Business District, South Africa, at the time that We accept Your unconditional offer to abide by the relevant agreement's terms and conditions,

Data messages addressed by You to Us will only be deemed to have been received by Us if and when We respond thereto.

Data messages addressed to You by Us will be deemed to have been received by You when the complete data message enters an information system designated or used for that purpose by You and is capable of being retrieved and processed by You.

Data messages addressed by You to Us will be deemed to have been created and sent by You within the geographical boundaries of South Africa.

Electronic signatures, encryption and/or authentication is not required for valid electronic communications between You and Us.

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WHO IS THE "SUPPLIER" AS DEFINED IN THE ECT ACT

We make available a variety of products and services by way of the eBucks Rewards Programme.

When You purchase vouchers via the eBucks Shop or via the eBucks for Business Shop, We are regarded as a Supplier, as defined in the Electronic Communications and Transactions Act 25 of 2002 ("the ECT Act").

When You purchase any other product or use any service via the eBucks Rewards Programme, the Supplier, for the purposes of the ECT Act, is the party that provides the goods or services, unless expressly or by implication stated otherwise. Where a party is regarded as a Supplier for the purposes of the ECT Act, that party may have its own Service Terms.

In the event of conflict between the Terms and Conditions and the Service Terms, the provisions of the Service Terms will prevail to the extent of such conflict unless expressly otherwise stated.

For the avoidance of doubt, We shall not be considered a Supplier in terms of the ECT Act pertaining to any offer made and/or any sale concluded through the Vottle website.

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PURCHASE OF PRODUCTS AND SERVICES VIA THIS WEBSITE

We reserve the right to offer Members special deals on various spend items.

Any offer to purchase products and services via the eBucks Rewards Programme does not constitute any guarantee that Your offer to purchase will be accepted.

An auto-response to Your offer to purchase shall not be regarded as approval of Your purchase. Only once We have actually formally contacted You may You assume that We have accepted Your offer to purchase the particular product(s) or service(s) which You requested.

Inclusion or offering of any goods or services on this Website, via the EASYSPEND SMS SERVICE or via the eBucks Rewards Programme does not constitute Our endorsement or recommendation of such goods or services.

Without limiting the implied warranty of quality as contemplated in section 56 of the Consumer Protection Act , all such goods/services are provided without any warranty of any kind, unless expressly otherwise provided on this Website. This stipulation will also inure for the benefit of Our Spend Partners and Suppliers.

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"COOLING-OFF PERIOD" IN TERMS OF THE ECT ACT

Subject to Sections 16 and 20 of the Consumer Protection Act, You are entitled to cancel any transaction concluded on the Website, without any reason and without any penalty, within 6 (six) Business Days after the receipt of the product or within 6 (six) days after conclusion of the agreement in the case of the purchase of services.

The only costs You will be required to cover are all direct expenses incurred by Us or Our authorised agents:

  • in the delivery of the products and services ordered by You;
  • in collecting or accepting return of the products; and
  • for restoration (if the packaging was damaged) to render the goods fit for restocking.

Please note that We merely facilitate payment pertaining to an offer and sale concluded on the Vottle website, accordingly Your instructions on Our webpage to transfer the amount of eBucks offered on the Vottle website is not regarded as a transaction concluded on the Website. Therefore You are not entitled, at any time, to demand that We reverse,refund, orcancel any transfer of eBucks from your eBucks Account and which was properly authorised by You on Our webpage pertaining to an offer and/or sale through the Vottle website. A buyer making an offer and/or concluding a sale through the Vottle website shall only be entitled to enforce his/her/its rights, if applicable, afforded in terms of the Act against the Supplier.

If payment for the products or services has already been made prior to You exercising Your right to cancel the transaction, You are entitled to a full refund of such payment, which refund will be made within 15 (fifteen) Business Days of the date of the cancellation of the transaction.

Please note that the "cooling off" provisions of the ECT Act do not apply to the following electronic transactions:

  • for financial services;
  • by way of any auction;
  • for the supply of foodstuffs, beverages or other goods intended for everyday consumption supplied to Your home, residence or workplace;
  • for services which began with Your consent before the end of the 6 (six) Business Day period referred to above;
  • where the price of the supply of goods or services is dependent on fluctuations in the financial markets and which We cannot control;
  • where the goods are made to Your specifications, are clearly personalised, by reason of their nature cannot be returned, or are likely to deteriorate or expire rapidly;
  • where audio or video recordings or computer software were unsealed;
  • for the sale of newspapers, periodicals, magazines and books;
  • for the provision of gaming and lottery services; or
  • for the provision of accommodation, transport, catering or leisure services and where We undertake, when the transaction is concluded, to provide these services on a specific date or within a specific period.

To avoid any doubt, any cellular or fixed line airtime, LOTTO ® tickets or travel-related tickets purchased via eBucks Travel, are not subject to the "cooling off" provisions of the Act and You cannot cancel the transaction within the prescribed 6 (six) Business Days.

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PHISHING AND FRAUD

If You suspect or know that You have been a victim of phishing, fraud or a loss, theft or compromise of Your Access Codes or eBucks Card, You must inform Us immediately by contacting our Contact Centre on 087 320 3200 and open a case at Your nearest police station. You will be required to provide us with a case reference number and co-operate with Us and the police in any investigation conducted into losses You suffer. We will not be responsible for any losses You may suffer due to phishing, fraud or a loss, theft or compromise of Your Access Codes or eBucks Card unless You are able to establish that the loss was caused by Our negligence. Please refer to the section in the terms and conditions dealing with ACCESS CODES.

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FEES AND CHARGES

You authorise Us to make the following withdrawals from Your eBucks Account:

  • the value of delivery charges in eBucks, where the price of the products expressly excludes delivery charges;
  • the value in eBucks of any amount due by You to Us, a Spend Partner, or any Affiliate;
  • the value of eBucks offered by You as a buyer on the Vottle website once You have authorised Us on Our webpage to transfer the offered eBucks from Your eBucks Account to the eBucks Escrow Account which shall subsequently be transferred to the seller should the seller timeously accept the buyer's offer on the Vottle website;
  • the discretionary Void Fee in terms of the Vottle website;
  • the Dormancy Administration Penalties on all dormant eBucks Accounts as from the 6th (sixth) month of dormancy;
  • the Balance SMS Service
  • the fees and charges itemised in the table below as reviewed and amended from time to time;
  • the eBucks Travel specific fees and charges;
  • any taxes, surcharges, cancellation fees or any other charges relating to a transaction or Your participation in the eBucks Rewards Programme; and
  • the value in eBucks of any amount which You may have obtained as a result of fraud, misconduct or which We did not intend to accrue to you.

In addition to Your above payment authorisations relating to Your eBucks Account, We will only debit Your relevant credit card, cheque card or FNB current account, if You have expressly authorised Us to do debit same.

We may set off any amount that You owe Us and FNB/RMB Private Bank against any amount in Your eBucks Account and other FNB/RMB Private Bank Accounts.

You may not refuse to pay any amount owing to Us in respect of Your eBucks Account on the basis that You may have another claim against Us.

We may reverse at any time any eBucks incorrectly allocated to Your eBucks Account and/or deduct the required eBucks from your eBucks Account which We or any other person failed to lawfully deduct from Your eBucks Account, for whatsoever reason and irrespective whether Your eBucks Account may thereafter show a negative balance. Should an incorrect amount be debited from Your eBucks account or should You make an unauthorised transaction on Your eBucks Account, We reserve the right to debit or credit at any time Your eBucks Account, irrespective whether Your eBucks Account may thereafter show a negative balance, to ensure the correct amount is debited from Your eBucks Account or to ensure Your compliance with these Terms and Conditions.

Should Your eBucks Account at any time show a negative balance, You will at all times be liable to Us to immediately repay the equivalent in Rand to Us to bring Your eBucks Account from the negative balance to a zero balance within 30 (thirty) calendar days from date of Our written demand. If You fail to repay the aforementioned amounts within 30 (thirty) calendar days from date of Our written demand, You will be liable for interest at the legal rate of 15.5% (fifteen point five per cent) compounded monthly in arrears calculated retrospectively from the first date the eBucks account reflected a negative balance and all costs, including attorney-and own-client fees, costs and tracing fees, should We have to appoint attorneys and/or debt collectors to recover the aforementioned amounts and without prejudice to any of Our other rights and remedies afforded in terms of these Terms and Conditions and/or in any law.

Below is an itemised breakdown of Our current fees and charges which We may review from time to time by amending these Terms and Conditions.

Balance enquiry via SMS eB10 (R1.00)
Virtual voucher SMS delivery fee eB25 (R2.50)
Virtual voucher resend fee eB50 (R5.00)
Dormancy Administration Penalty eB75 (R7.50) per month
eBucks Shop Delivery Fees (Vat inclusive)
Mini (0 to 0.99 kg) eB400 (R40.00)
Small (1 to 1.99 kg) eB550 (R55.00)
Midi (2 to 4.99 kg) eB600 (R60.00)
Medium (5 to 9.99kg) eB650 (R65.00)
Large (10 to 19.99kg) eB1 000 (R100.00)
XLarge (20 to 29.99kg) eB1 200 (R120.00)
XXLarge (30 to 39.99kg) eB1 500 (R150.00)
XXXLarge (40 to 49.99) eB1 500 (R150.00)
Anything above 49.99 kg eB2 500 (R250.00)

In determining the Delivery Fee categories above, all the items in your Shopping Basket when Checking Out are taken into account and bundled together. If a virtual voucher is one of the items in your Shopping Basket when Checking Out a separate and additional Delivery Fee is charged for the virtual voucher. Volumetric weight and the size of the items in your Shopping Basket when Checking Out are taken into account in determining the Delivery Fee category above. If the volumetric weight exceeds the actual weight of the items the volumetric weight will be applied to determine the Delivery Fee category above.

As disclosed elsewhere in these terms and conditions FNB and RMB Private Bank, may charge You an annual credit card Linkage Fee. The FNB Linkage Fee is currently R200 per annum. The EBUCKS TRAVEL SPECIFIC FEES AND CHARGES are specified in the EBUCKS TRAVEL SECTION

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ENDING A SESSION

You must log off once You have finished using the Website. If You do not do this, unauthorised transactions may result, for which We will not be liable.

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ENDING YOUR PARTICIPATION IN THE eBUCKS REWARDS PROGRAMME AND OTHER PENALTIES

We may end Your participation in the eBucks Rewards Programme at any time and for any reason, on notice to You. Such termination will not affect instructions given to Us and not yet carried out. You will however, have 30 (thirty) days to spend Your eBucks unless:

  • We believe Your behaviour was inappropriate, constituted misconduct and/or is considered an abuse of the eBucks Rewards Programme;
  • You breached these, or any other, terms and conditions relevant to the eBucks Rewards Programme; or
  • a fraudulent transaction was conducted directly or indirectly by You;

in which case, We reserve the right and without prejudice to any of Our other rights and remedies in terms of these Terms and Conditions and in law, to be exercised in Our sole discretion:

  • That You forfeit all Your eBucks in Your eBucks Account;
  • To Immediately terminate Your Membership to the eBucks Rewards Programme;
  • To permanently disqualify You from accessing any discounts; and
  • To reverse or cancel any transaction relating to the aforementioned conduct and hold You liable for any value which You have received in terms of such conduct.

If We terminate Your participation in the eBucks Rewards Programme, We will not be liable for any damages of any nature suffered by You or any third party

Once We have terminated Your participation in the eBucks Rewards Programme You shall not be entitled to again join the eBucks Rewards Programme, unless We approve, in writing, Your written request to re-join the eBucks Rewards Programme. Any re-joining without Our written approval may, in Our sole discretion, be declared null and void.

You may end Your participation in the eBucks Rewards Programme on 30 (thirty) days prior written notice to us.

During this notice period You, as an individual, may either spend, donate or transfer Your eBucks to other eBucks Accounts similar to Yours (i.e only individual Members may transfer to other Personal eBucks Accounts and not to a Business eBucks Account), failing which You will forfeit all the eBucks in Your Personal eBucks Account when it is closed. When Businesses end their participation in the eBucks Rewards Programme, they may not transfer their eBucks to either a Personal eBucks Account or another Business eBucks Account and they will therefore forfeit any remaining eBucks in their Business eBucks Account when their Business eBucks Account is closed.

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PRIVACY

We respect Your privacy and Your personal information. For this reason, We have prepared a Privacy Policy to let You know how We will treat any personal information that We may have about You. We will take all reasonable steps, in accordance with Our Privacy Policy, to protect Your personal information and to keep it confidential, even when You are no longer a Member of the eBucks Rewards Programme.

If You contact the eBucks Contact Centre on 087 320 3200, You permit Us to record Your calls for security reasons, customer care and to comply with various laws.

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SECURITY

For Your security You should regularly read the security tips which We publish on Our Website and take the precautions. If You want to prevent others from reading email We send You, You must set up Your own password protection on Your system at home or work. Please read Our Security Policy for more information.

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LINKS TO THIRD PARTY WEBSITES

For Your convenience, the Website contains links to the Third Party Websites. By making the hyperlinks available, We are not endorsing Service Terms, Third Party Websites, their content, products, services or owners. It is Your responsibility to obtain all information relevant to making a decision and to read the privacy and security policy on third party websites.

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USING CONTENT FROM OUR WEBSITE

The content on Our Website, including all registered and unregistered trade marks, constitutes Our intellectual property. You may not establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise to the Website or any subsidiary pages without Our prior written consent, which consent is at Our sole discretion.

You may apply to establish such a link by submitting Your request to info@ebucks.com If You have not heard from Us within 5 (five) Business Days, please consider Your request as having been rejected.

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NOTICES, CONFIRMATION AND STATEMENTS

You agree that publishing a notice on the Website or sending You a notice once You log into the Website, or via email, sms or post will constitute sufficient notice to You . Please remember that You are responsible for providing Us with Your or the Business' most up-to-date contact details, as and when they change.

For contractual purposes, You consent to receive communications from Us electronically and You agree that all agreements, notices, disclosures and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing.

Should You fail to raise an objection with Us within 24 (twenty-four) hours after We have sent You a notice, You will be considered to have accepted the transaction or new setting as being valid and binding in all respects.

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AVAILABILITY OF THE WEBSITE

The eBucks Rewards Programme may be unavailable from time to time due to routine maintenance or emergency repairs or because of the unavailability of any electricity, telecommunication system or networks.

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FNB ELECTRONIC CHANNELS

If You are granted access to this Website, the eBucks Shop, eBucks Travel, the eBucks for Business Shop or the eBucks Rewards Programme though any of the FNB Electronic Channels You will be bound by the terms and conditions of the FNB Electronic Channel You are using and to Our Terms and Conditions. Our Terms and Conditions will prevail if a conflict exists between FNB Electronic Channels terms and conditions and Our Terms and Conditions.

The information and data displayed on the FNB Electronic Channels concerning this Website, the eBucks Shop, eBucks Travel, the eBucks for Business Shop and the eBucks Rewards Programme may be simplified, abbreviated, modified, incorrect or dated. The information and data displayed on this Website will be regarded as the correct and accurate information and data should there be any discrepancies in the information and data displayed on the FNB Electronic Channels and on this Website.

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MODIFICATION, SUSPENSION OR TERMINATION OF THE eBUCKS REWARDS PROGRAMME

We may, in whole or in part, change, suspend or discontinue providing the eBucks Rewards Programme at any time at Our sole discretion. We will however, notify You of this, within a reasonable time of these changes being made.

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AMENDMENTS TO TERMS AND CONDITIONS

We may amend the Terms and Conditions and any other terms and conditions on the Website from time to time. If You use the eBucks Rewards Programme after We have posted an amended version of any terms and conditions on Our Website, We will be entitled to assume that You have agreed to be bound by the amended version of the relevant terms and conditions

For convenience only, the date on which the Terms and Conditions were last amended is shown below the main heading of these Terms and Conditions.

SUBMITTING COMPLAINTS AND QUERIES TO US

Any complaints or queries relating to Our services must be directed to the eBucks Contact Centre at:

Telephone:
087 320 3200
Email:
info@eBucks.com
Fax:
0861100062

eBucks travel

Telephone:
086 111 5252
International contact number:
+27 11 377 5061
Email:
travel@eBucks.com
Fax:
086 110 0065

We will acknowledge receipt of Your complaint or query and provide You with a reference number within 2 (two) Business days of it being submitted to Us.

We will investigate Your complaint or query thoroughly and provide you with a full response within 14 (fourteen) Business Days of it being submitted to Us.

We will refer complaints or queries concerning the rules relating to earning eBucks to the relevant earn Partner for resolution as they are responsible for the eBucks earn rules.

If We have not resolved your complaint or query within 14 (fourteen) Business Days of it being submitted to us You can escalate Your complaint or query to FNB at:

Telephone:
0860112244
Email:
care@fnb.co.za
Fax:
011 632 2317

If Your complaint has not been resolved within 20 (twenty) Business Days of it being submitted you are invited to refer it to the Ombudsman for the Banking Services. The Ombudsman for Banking Service provides South African banking customers with a free, informal dispute resolution service. Their contact details are:

Telephone:
0860 800 900
Fax:
011 483 3212
Website:
www.obssa.co.za

Complaints concerning the Consumer Protection Act may also be addressed to the National Consumer Commission. Their contact details are:

Telephone:
0860 266 786
Email:
ncc@thedti.gov.za
Fax:
0861 515 259
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COURT JURISDICTION

We retain the right to institute at any time legal proceedings in any court of law with jurisdiction, to obtain urgent or interim or final relief or to collect debts due and payable by You.

You agree that any action brought against You for a claim that may arise under these Terms and Conditions, Your use of the eBucks Rewards Programme and/or any other terms and conditions on the Website may be brought in the Magistrate's, Court even if the amount We claim from You exceeds the jurisdiction of that court.

You agree to pay all expenses in recovering any amounts You owe Us, including legal costs on the attorney and own client scale, collection charges and tracing fees and VAT thereon.

If We need to take legal action against You, one of Our employees (who need not prove his/her appointment) will produce a certificate to the court, recording the amount You owe us. If You disagree with this certificate, You will have to prove that it is incorrect.

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ADDRESS FOR LEGAL NOTICES

All legal notices relating to Suppliers', third parties' and/or buyers' or sellers', in terms of the Vottle website, products and services must be delivered as provided for in the Service Terms or alternatively in the absences of an appropriate Service Term such legal notices must be delivered as provided in terms of law.

Legal notices and other legal documentation addressed to Us must only be sent to this physical address, which we choose as Our domicilium citandi et executandi.

Notices delivered to Us using the following methods will be deemed to be received within the stated period: by hand (at the time of delivery), registered post 14 (fourteen) days, fax (same date). You may not send any notice or legal document to Us by sms or email.

We may send You legal notices to any of the addresses You have specified on any of Your application or registration forms with Us,which You hereby choose as your domicilium citandi et executandi for service of all legal process, or at the address at which You work or live or in any other way as provided in terms of law.

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CESSION

Unless expressly otherwise stated in these Terms and Conditions, You will not be entitled to cede, sub-contract and/or delegate any of Your rights or obligations under these Terms and Conditions, without Our prior written consent.

We and our successors in title shall, at any time, in Our sole discretion, be entitled to cede, assign and/or sub-contract all or any of Our rights and obligations in terms of these Terms and Conditions to any third party, without prior notice and/or approval to You.

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THE LAW GOVERNING OUR RELATIONSHIP

These Terms and Conditions are subject to the laws of the Republic of South Africa

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OTHER

If any of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect.

These Terms and Conditions constitutes the entire agreement between You and Us with regard to the use of the eBucks Rewards Programme and/or this Website.

The headings appearing in these Terms and Conditions are inserted for convenience only and will not be taken into account when interpreting these Terms and Conditions.

Hyperlinks, which are not operational, will not in any way detract from the validity and interpretation of the applicable Terms and Conditions.

Where dates and times need to be calculated under these Terms and Conditions, the international standard time (GMT) plus 2 (two) hours will be used.

Any failure or delay on Our part to exercise any of Our rights will not constitute a waiver of such right.

A certificate issued by Our Website administrator and/or legal manager will serve as proof of the version of the Terms and Conditions and/or any other terms and conditions on the Website, which applied to Your use of the eBucks Rewards Programme at a specific date.

The rule of interpretation that a contract will be interpreted against the party responsible for the drafting or preparation of a contract will not apply to these Terms and Conditions.

If there is a conflict between these Terms and Conditions and the Service Terms, the Service Terms will prevail.

Save as expressly provided otherwise in these Terms and Conditions, no variation, amendment or consensual cancellation of these Terms and Conditions, including this clause, and no settlement of any disputes arising under these Terms and Conditions and no extension of time, waiver or relaxation or suspension of any of the provisions or terms of these Terms and Conditions will be binding or have any force and effect unless reduced to writing and posted on this Website or alternatively signed by Our representative.

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Discontinuence of the Momentum Offer

DISCONTINUENCE OF THE MOMENTUM OFFER

As from 1 August 2012 the Momentum Offer will not be available.

As from 1 August 2012 You will not be able to allocate any of Your eBucks to Your Momentum Qualifying Savings Products ("QSP"). Any instructions to automatically transfer funds into Your QSP will from 1 August 2012 no longer be valid and the eBucks equivalent of funds that would have been transferred in accordance with such instructions and the applicable terms and conditions will remain in Your eBucks Account.

The funds You have allocated to Your QSP before 1 August 2012 will not be affected by the discontinuance of the Momentum Offer and will remain in Your QSP and be subject to the terms and conditions of Your QSP. You may not request that any allocations made to Your QSP be reversed or amended. For further information concerning your QSP You must contact Momentum at 0860 20 40 80.

We and Momentum reserve the right to recoup the Rand value of any eBucks incorrectly allocated to Your QSP from You.

You will still be able to allocate Your eBucks to Your qualifying FNB Flexi-Fixed Accounts in terms of the rules of the FNB Flexi-Fixed Account Offer explained elsewhere in these terms and conditions.

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FNB Flexi-Fixed Account offer

WHAT IS THE FNB FLEXI-FIXED ACCOUNT OFFER?

You automatically qualify to have a portion of Your eBucks, earned each quarter from the time you take up this FNB Flexi-Fixed account offer, to be allocated on a quarterly basis to one of Your qualifying FNB Flexi-Fixed Accounts ("FFA"), thereby enabling you to save your eBucks via one of Your FFA´s; provided you:

  • are an eBucks Member; AND
  • Have a 12 month Flexi Fixed Account

You make a regular payment of R100 or more per month into your Flexi Fixed Account.

Should you have more than one FFA, then FNB reserves the right, in its sole discretion, to elect only one of your FFA´s in which a portion of your eBucks will be paid into.

That portion of your eBucks earned each quarter, which has not been allocated to your FFA, if any, will as normal, be allocated to your eBucks Account, which you may spend via our various spend channels.

Should you wish to determine whether you hold a qualifying FFA, please contact FNB at 0860 054 321.

eBucks and/or FNB reserve the right to:

add or reduce the list of FFA´; and

suspend, amend or terminate this offer,

in whatsoever way, at any time and upon mere notification on this Website and/or through such other appropriate communication methods.

Should this FNB Flexi-Fixed Account offer be terminated for whatsoever reason, then you will not lose any eBucks already allocated to your FFA.

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PERCENTAGE SPLIT

You must select the ratio of eBucks you earned to be allocated on a quarterly basis between your FFA and your eBucks Account (hereinafter referred to as the "percentage split") by either:

contacting our Contact Centre and requesting that our Contact Centre agents amend your percentage split as per your instructions; alternatively

You may visit our website and amend your percentage split.

You will be able to select the above percentage split in the month following your take-up of this FNB Flexi Fixed account offer.

You may at any time and as many times as you want, amend your above pre-selected percentage split.

You will be entitled to set your percentage split from 0% up to 100% of eBucks earned to be allocated to your FFA i.e. You will be able to save all or only a portion of your eBucks earned each quarter via your FFA.

Your amended percentage split will immediately after your change has been effected apply to all eBucks allocated thereafter.

Please note that legislation and tax law change from time to time and accordingly we and/or FNB reserves the right to allocate eBucks to your FFA in compliance thereof. We and/or FNB will not be responsible for any loss arising from such changes in legislation and tax law.

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NO AMENDMENT AND/OR REVERSALS AND INCORRECT ALLOCATIONS

You will be entitled to set your percentage split from 0% up to 100% of eBucks earned each quarter to be allocated to Your FFA i.e. You will be able to save all or only a portion of your eBucks earned each quarter via your FFA.

Your amended percentage split will immediately after your change has been effected apply to all eBucks allocated thereafter. Please note that legislation and tax law change from time to time and accordingly we and/or FNB reserves the right to allocate eBucks to your FFA in compliance thereof. We and/or FNB will not be responsible for any loss arising from such changes in legislation and tax law.

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TRACKING OF EBUCKS ALLOCATED TO YOUR FFA

Should You wish to track the amount of eBucks allocated per eBucks earn transaction to your FFA, then you may do so by visiting our website and clicking on the My eBucks tab.

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Competitions

SPECIFIC TERMS AND CONDITIONS

From time to time, We and/or Our Promoter(s) may run competitions. When the competition constitutes a promotional competition as defined in the Consumer Protection Act we shall ensure that we conduct the promotional competition in accordance with section 36 of the Consumer Protection Act.

Competitions will differ from one another and accordingly by clicking here You will be able to establish the following specific details and requirements of the relevant competition: competition name, identification of Promoter(s), prize(s) offered, specific participant eligibility to enter a competition, the start and closing date of a competition and any specific terms and conditions pertaining to the relevant competition, if any.

All competitions shall be governed by these Terms and Conditions; however should these Terms and Conditions conflict with the details, requirements and specific terms and conditions of a relevant competition, then such details, requirements and specific terms and conditions shall prevail.

In the event that the prize consists in whole or in part of a travel related activity, then the relevant eBucks Travel terms and conditions applies mutatis mutandis (i.e. with the necessary changes) to the competition and the prize.

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GENERAL ELEGIBILITY

Only South African residents who are Members are eligible to enter competitions.

If You are under 18 years of age and You are not an emancipated minor, then You may only participate in a competition with the authority and assistance of Your parent or guardian.

In certain circumstances, We may also require participants and/or winners to sign additional terms and conditions, indemnity forms and other documentation at any time during a competition and/or before taking up any part of a prize. Your failure to sign and timeously (irrespective of the cause of such late delivery) deliver those original signed additional terms and conditions, indemnity forms and documentation to Our domicilium citandi et executandi, shall entitle Us to disqualify You as a participant or a winner and You will forfeit the prize, without You having any right of recourse against Us and the Promoters for such termination or forfeiture.

Should the prize constitute in whole or in part an activity which relates to traveling outside the borders of the Republic of South Africa, then You and Your travel companion(s) (if applicable) must have valid passports at the time of entering the competition and the passports must remain valid for a period of 6 (six) months after the end of the relevant travel activity itinerary. You and Your travel companion must at the time of entering the competition have or be able to obtain a valid visa (if applicable) to undertake the international travel component of the prize.

The Promoter's and Our employees, directors, partners, members, trustees, beneficiaries, agents, consultants, sub-contractors, sponsors or any person associated, whether directly or indirectly with the competition or prize or any spouse, immediate family member, life partner, parents, children, business partner or associate of any such person are not eligible and accordingly barred from participating or entering any competition.

We reserve the right, in our sole discretion, to exclude You from being a winner should any of Your FirstRand Bank Limited's products be in arrears or over the credit limit at the time.

You herewith warrant that You have the right to enter into and participate in a competition without restraint, restriction or limitation or alternatively should You be so restrained, restricted or limited, You warrant that You have taken all the necessary legal steps that would enable Your entry and participation in the competition to be lawful and unconditionally legally enforceable.

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RIGHT TO CHANGE COMPETITION'S TERMS AND TERMINATION OF COMPETITION

We reserve the right, in Our sole discretion and without notice to You, to change these general terms and conditions applicable to all competitions and/or the specific details, requirements and specific terms and conditions of a particular competition.

We reserve the right, in Our sole discretion and without notice to You, to substitute any prize with another prize of similar commercial value.

If required as a result of current legislation or any subsequent change in legislation or if deemed necessary in Our sole discretion, then We shall have the right to terminate a competition immediately and without notice to You. In the event of such termination, You agree to waive any claims and rights which You may have in terms of a competition and acknowledge that You will have no recourse against Us, the Promoter or the respective directors, members, partners, trustees or employees.

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PUBLIC RELATIONS CONSENT AND OWNERSHIP

Should You be a participant and/or winner of a competition, You hereby consent to be filmed, photographed and displayed in any media. You authorise Us to use Your name and photograph for publicity purposes at any time and without obtaining Your further consent.

You agree to being called upon at any reasonable time for media interviews and to appear in advertising material as and when required.

We shall be the sole owner of all intellectual property created directly or indirectly in relation to the competition, the prize, awarding of the prize to the winner and the winner's experience relating to the prize and You waive all moral rights which You may have therein.

We shall have the exclusive right to use and to licence the use of Your name, sobriquet, photographs (taken by Us, the Promoter or our agents), likeness, voice and/or caricature in connection with the competition and the advertising, publicising, exhibition and/or other exploitation thereof in any manner.

You shall have no claim whatsoever for any compensation in relation to the aforementioned.

You are prohibited from acknowledging, making known or divulging any information pertaining to being a winner to any media, unless You are in possession of Our prior written authorisation.

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LIMITATION OF LIABILITY RELATING TO COMPETITIONS

Click here to read the Limitation of Liability provisions relating to Competitions.

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IF THE COMPETITION PRIZE CONSTITUTES, IN WHOLE OR IN PART, TRAVEL RELATED ACTIVITY

Then these Terms and Conditions and in more particular the below terms and conditions, read with the relevant eBucks Travel terms and conditions applies mutatis mutandis (i.e. with the necessary changes), to the competition and the prize.

Costs

We shall only be liable for those costs of the prize as expressly stated in the Itinerary. All other costs, notwithstanding such additional costs being associated, directly or indirectly, with Our expenditure obligations, shall be for the sole account of the competition winner.

Special requests

The competition winner must make all special requests known in writing to the Travel Agent as determined in terms of the competition (We may be designated in terms of the Competition as a Travel Agent) The Travel Agent will endeavour to comply with the special requests, which will be for the sole cost of the competition winner, but the Travel Agent can not guarantee that such requests will be met.

Itinerary variations

Whilst every effort is made to keep to all confirmed itineraries, the Travel Agent reserves the right to make changes thereto if deemed necessary by the Travel Agent or is advisable to do so or if for the competition winner's convenience. The Travel Agent may consider a competition winner's reasonable request to alter the arrival and departure times, but the Travel Agent is under no obligation to meet such requests. A competition winner's refusal/omission to strictly follow the contents of the Itinerary shall be deemed a material breach of these Terms and Conditions, and We reserve the right to cancel the agreement concluded between You and Us and any other relevant terms and conditions and claim damages and/or any other remedies We may have in law. Due to arrangements being made in advance, the Travel Agent has no control over airlines, hotels and / or other service providers who provide components of the travel portion of the prize and therefore changes and / or cancellations may, occasionally become necessary. Notwithstanding the Travel Agent having properly confirmed hotel accommodation, excursions, services, flights etc and in the event these become unavailable for whatever reason, the Travel Agent does not accept any liability.

Cancellation

We reserve the right to cancel, for whatsoever reason, any prize at any time prior to departure, in which event the competition winner will not have any claim against Us, the Promoters and/or any supplier of the prize.

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GENERAL

The winning competition entry for the relevant prize will be selected by way of a random system generated draw from the base of eligible entrants.

The competition's judges' decision is final and no correspondence will be entered into whatsoever. You will not dispute the judges' decision.

We will notify, as far as reasonably possible, winners by phone or through any other appropriate media. In the event that the winner can not be contacted, We reserve the right to disqualify the winner and replace him/her with another winner

By entering a competition, You automatically provide Us with the permission to communicate with You in relation to the competition. All communication with You shall be worded in English.

We will attempt to announce the winners on the Website or on any other appropriate media, within a week of doing the draw.

The winner shall not be allowed to transfer, assign, exchange or obtain a refund for the prize. The prize is incapable of being ceded or redeemed for cash and its terms are not subject to negotiation. The duration of the prize, if applicable, may not be extended.

If the winner is unable or chooses not to take up the prize within a period determined, in Our sole discretion, then We shall have the sole right to disqualify the winner and award the prize to any other person.

You agree to keep confidential any information about Us and the Promoter, received by You, as a result of Your participation in a competition.

Should Your conduct during the duration of the competition and the prize be deemed rude, abusive, unacceptable in any manner or be in contravention of any law, by-law or regulation or deemed otherwise unsuitable by Us or the Promoter, then We may, in our sole discretion, exclude You from the competition and/or cause You to forfeit the prize, without You having any claim whatsoever against Us and the Promoter for such exclusion from the competition and/or the forfeiture of the prize.

We reserve the right in Our sole discretion to disqualify You, should We find that You are tampering with the entry process or the operation of the competition or acting in violation of these Terms and Conditions and/or the competition's specific details, requirements and specific terms and conditions or otherwise in a disruptive and/or unethical manner.

We will keep Your personal details and information on prizes won, if any, for accounting purposes. We may be obliged to pass Your details on to the South African Revenue Services. You hereby undertake to comply with all tax obligations as a result of partaking in a competition and the awarding of any prizes and indemnify Us and the Promoter from any claims and/or damages arising from the non-compliance of any such tax obligations.

All information relating to the competition and published on any promotional material will form part of the terms and conditions of entry.

By participating in the competition, hosted on the Website, on any website of a Partner or Promoter or via the eBucks Contact Centre, You agree to be bound by these Terms and Conditions and any specific details, requirements and specific terms and conditions pertaining to a competition.

All information relating to a competition and published on any promotional material or on any other medium are hereby specifically incorporated into these Terms and Conditions,

For further information or queries, please contact eBucks on 087 320 3200.

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eBucks-HealthSpa's Valentine's Competition

COMPETITION RULES

Date these rules were first published: 3 February 2014
Date these rules were last changed: None
Read these competition rules carefully. These competition rules ("rules") explain your rights and duties in connection with this competition. If you take part in this competition and/or accept any prize, these rules will apply to you and you agree that the promoter(s) can assume that you have read and agreed to be legally bound these competition rules.

Competition Name: eBucks-Health Spa's Valentines Competition.
Promoter(s) Name(s): This Competition is run by FNB-eBucks, a business unit within FirstRand Bank Limited Registration No. 1929/001225/06 ("eBucks") having its principal place of business at 10th Floor, FNB Place, First National Bank, Bank City, Cnr Kerk and Diagonal Street, Johannesburg, Gauteng, South Africa, 2000, in collaboration with Health Spa's. The person responsible for conducting the promotional Competition on behalf of eBucks is Mr. Ridhwaan Salojee a Retail Partner Growth Manager at eBucks. In these rules we refer to the above promoter(s) as "the promoter(s)", or "us" or "we". We will refer to participants and winners as "you".
The prize: The Prize consists of 2 (two) Camelot Spa Couples Packages, each to the value of R900 (Nine hundred Rand) eB 9000. The 2 (two) prize winners will each receive their Prizes directly from Health Spa's. The prizes are not redeemable for cash and are not transferable to any person other than the drawn winners. eBucks reserves the right to substitute the prizes for other prizes of equal or greater value. eBucks is not responsible for any damaged prizes after signature of receipt. Income or other taxes relating to the prizes, if any, are the sole responsibility of the prize winner.
Entries open: Entries open on 3 February 2014.
Entries close: Entries close on 28 February 2014 at 11:59:59pm, All entries must be received by us before the closing time and date. The promoter(s) reserve the right to extend the competition by amending these competition rules.
Winners announced on: The random draws will take place on 03 March 2014 and the winners will be announced within 2 days of the draws taking place. If this date is postponed for any reason the new dates will be published on www.eBucks.com.
Eligibility:
Who qualifies to take part?
This competition is open to any legal resident of the Republic of South Africa who is a natural person, 18 years of age or older at the time of entry and is a member of the eBucks Rewards Programme, excluding the categories of people listed below who cannot take part. By entering this Competition participants warrant that they do not fall into any of the below mentioned excluded categories of people.
Who cannot take part? The following persons may not take part in this competition, will be disqualified if they do and will forfeit any prizes that may have been awarded to them:
  1. Any employee of the promoter(s).
  2. Any director, member, partner, agent of, or consultant of the promoter(s).
  3. Any other person who is directly or indirectly controls the promoter(s).
  4. Any supplier of goods and services in connection with this competition.
  5. The spouse, life partner, siblings, children, or parents of any of the persons named in a, b, c, or d, above.
How to enter? There are no entry fees. To enter the Competition, Members must spend their eBucks in full payment on Health Spa's website when purchasing one or more Spa Vouchers from Health Spa's during the Campaign period. By purchasing/ordering products as described above you will automatically be entered into the Competition. If however you cancel the product(s) ordered, your entry will be invalid and will be withdrawn from the Competition. eBucks is not responsible for lost, corrupted or delayed entries and these will be deemed invalid. Entries must be received by eBucks after the Competition opening time and no later than the Competition closing time. Each entry constitutes full and unconditional acceptance of these Rules. eBucks reserves the right to disqualify anyone in breach of these Rules. No telephonic, faxed, emailed or posted entries will be accepted.
Is there a limit on the number of times you can enter? There is no limit on the number of entries. Every time you spend your eBucks on www.healthspas.co.za to purchase a Spa voucher, each separate spend transaction will constitute one entry into the Competition.
How will winner(s) be chosen? The random draws will take place to determine the winners on 03 March 2014 during business hours and will be conducted by Health Spas. If this date is postponed for any reason the new date will be published on www.eBucks.com. The random entries drawn will be checked to establish whether they meet the eligibility criteria for the competition and if so those entries will be the competition winners. If the eligibility criteria are not met, further random draws will take place until randomly selected valid entries meeting the eligibility criteria are selected. If a potential winner cannot be contacted through no fault of Health Spa's or eBucks, within 4 (four) days after the first attempt, the prize will be awarded to the next eligible winner. The random draws will be overseen by an independent accountant, registered auditor, attorney or advocate.
How will winner(s) names be announced? The winners will be notified within 48 (forty eight) hours of the random draw taking place, by email and a telephone call to the contact details we have on record. Unless you instruct us to the contrary within 24 (twenty four) hours of being notified that you have won a prize, if you enter this competition, you consent to your name, image and prize being announced on the eBucks' Facebook Fan and eBucks' Twitter pages and on the eBucks.com website. If your consent is not withheld, the winner's' name will be available at https://www.facebook.com/FNBSA for a period of 3 (three) months after the close of the Competition. While prize winners may be asked to take part in publicity for the competition, prize winners have the right to refuse to do so.
Deadline for claiming prize(s) If a potential winner cannot be contacted through no fault of Health Spas or eBucks 2 (two) days after the first attempt, the prize will be awarded to the next eligible winner.
Data Usage and Privacy Policy Participants in the Competition understand and agree that, in order to offer the Competition, eBucks may collect and use personal information about participants. This personal information may include participants', first name, last name, email address, mobile number and in certain instances your image. Personal data, which participants provide when they enter the Competition, may, subject to prevailing law, be used for future eBucks marketing activity, unless you notify eBucks that you wish to opt out of receiving such marketing communications. eBucks will treat your information in total confidence and will not sell, share or rent this information to any other third parties. eBucks may disclose information if required to do so by law or if it is required to protect the safety, rights or property of the eBucks, our members, customers or the public.
General No correspondence will be entered into regarding either this Competition or these Rules. In the unlikely event of a dispute, eBucks' decision shall be final. eBucks reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without notice or liability. eBucks cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this Competition agree that eBucks will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this Competition. The laws of the Republic of South Africa govern this Competition. If any provision or part of these Rules is deemed void or otherwise unenforceable in law then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Rules will result in the immediate disqualification of the transgressing participant from the Competition.
Rule Amendments These Rules cannot be modified or superseded except by eBucks, in its reasonable discretion, in a written revision to these Rules posted on the eBucks website (https://www.ebucks.com/web/eBucks/legal/termsandconditions) and, at eBucks sole discretion, using other potential official Competition communication methods reasonably calculated to reach a majority of potential participants. A copy of these Rules can be found on the eBucks website at: https://www.ebucks.com/web/eBucks/legal/termsandconditions
Questions about these rules Email us on info@ebucks.com

IMPORTANT

  • You agree to indemnify the promoter(s) fully for any loss or damage the promoter(s) may suffer because you breached the competition rules. This means you agree to reimburse the promoter(s) for the following: any loss or damage they suffer, any expenses and costs they paid or are responsible for. Legal costs means costs on an attorney and own client scale.
  • You also agree to indemnify the promoter(s) for any loss or damage you suffered because you took part in this competition or used the prize. If you enter yourself, or use or accept the prize, you understand that you do so of your own free will. This means that you cannot hold the promoter(s) legally responsible for any loss or damage or legal expenses you suffered because you took part in this competition or used the prize.
  • You will protect the promoter(s) from being held legally responsible for the loss or damage or legal expenses of another person (legal or natural) if such loss or damage or expense was incurred because you: a) breached the competition rules b) took part in this competition or c) and such person used the prize.

GENERAL RULES

  • If the promoter(s) are not able to get hold of you after making reasonable efforts to do so, or you do not claim your prize on time, you will lose your prize.
  • If you fail to comply with any part of these rules you will be disqualified and you will forfeit any allocation(s).
  • Unless we say otherwise you must be at least 18 to enter.
  • The prizes may not be sold or given to someone else.
  • The prizes cannot be swapped for a different prize.
  • You are responsible for the tax associated with using or accepting any prizes.
  • You may not attempt to do anything to change the outcome of the competition in any way.
  • The judges' decision is final and no correspondence will be entered into. This means you cannot appeal any decision by the judges.
  • The promoter(s) have the right to end this competition at any time. If this happens you agree to waive (give up) any rights that you may have about this competition and agree that you will have no rights against the promoter(s).
  • The promoter(s) reserve the right to change the rules of the competition. The promoter(s) can change the rules of the competition throughout the duration of the competition. For convenience only, the date on which these rules were last amended will be shown below the heading. It is your responsibility to check the rules for amendments.
  • The clauses in these rules are severable. This means that if any clause in these rules is found to be unlawful, it will be removed and the remaining clauses will still apply.
  • Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours will be used.
  • While the promoter(s) may allow you extra time to comply with your obligations or decide not to exercise some or all of our rights, or waive certain requirements, the promoter(s) can still insist on the strict application of any or all of its rights at a later stage. You must not assume that this means that the rules have been changed or that it no longer applies to you.
  • You must send all legal notices to FNB Legal, 3rd Floor, No 1 First Place, Bank City, Johannesburg, 2001.
  • This competition and its rules will be governed by the law of the Republic of South Africa regardless of where you live or work, or where or how you enter.
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eBucks-Engen "Win eB100 000" Competition

COMPETITION RULES

Date these rules were first published: 31 March 2014
Date these rules were last changed: None
Read these competition rules carefully. These competition rules ("rules") explain your rights and duties in connection with this competition. If you take part in this competition and/or accept any prize, these rules will apply to you and you agree that the promoter(s) can assume that you have read and agreed to be legally bound these competition rules.

Competition Name: eBucks-Engen "Win eB100 000" Competition
Promoter(s) Name(s): This Competition is run by FNB-eBucks, a business unit within FirstRand Bank Limited Registration No. 1929/001225/06 ("eBucks") having its principal place of business at 10th Floor, FNB Place First National Bank, Bank City, Cnr Kerk and Diagonal Street, Johannesburg Gauteng, South Africa, 2000, in collaboration with Engen Petroleum Limited (Reg. No. 1989/003754/06) ("Engen"). The person responsible for conducting the promotional competition on behalf of eBucks is Mr. Neil Davidson a Retail Partner Growth Manager at eBucks. In these rules we refer to the above promoter(s) as "the promoter(s)", or "us" or "we". We will refer to participants and winners as "you".
The prize: All prizes are to be allocated in eBucks. 4 prizes to the value of eB25 000 each to be won. The prizes will be deposited by eBucks directly into the winner's eBucks account. The prize is not redeemable for cash and is not transferable to any person other than the drawn winner. Income or other taxes relating to the prizes, if any, are the sole responsibility of the prize winner.
Entries open: Entries open on 31 March 2014 11:59:59 pm.
Entries close: Entries close on 31 April 2014 at 11:59:59 pm. All entries must be received by us before Midnight on the 31 April 2014. The promoter(s) reserve the right to extend the competition by amending these competition rules.
Winners announced on: The random prize winners will be notified by us within 48 Hours of the draw taking place. The draw will take place on 8 May2014 at the eBucks premises. Should the competition draw be postponed to another date for any reason whatsoever, the new date will be published on the eBucks Website within four days of the original draw date. The random entries drawn will be checked to establish whether they meet the competition qualifying criteria and if so those entries will be the Competition winners, subject to us being able to contact the winners. If the qualifying criteria are not met, further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winners will be notified by eBucks within 48 Hours of the random draw taking place. eBucks will attempt to contact the potential winners at least 3 times, but if we are unable to contact the winners within 48 Hours, through no fault of eBucks or Engen, the prize will be awarded to the next eligible winners.
Eligibility:
Who qualifies to take part?
This competition is open to any legal resident of the Republic of South Africa who is a natural person, 18 years of age or older at the time of entry and is a member of the eBucks Rewards Programme, excluding the categories of people listed below who cannot take part. By entering this Competition participants warrant that they do not fall into any of the below mentioned excluded categories of people.
Who cannot take part? The following persons may not take part in this competition, will be disqualified if they do and will forfeit any prizes that may have been awarded to them:
  1. Any employee of the promoter(s).
  2. Any director, member, partner, agent of, or consultant of the promoter(s).
  3. Any other person who is directly or indirectly controls the promoter(s).
  4. Any supplier of goods and services in connection with this competition.
  5. The spouse, life partner, siblings, children, or parents of any of the persons named in a, b, c, or d, above.
How to enter? There are no entry fees. To enter the Competition, participants must use their eBucks card to purchase any fuel product from a participating Engen site. A full list of participating Engen sites is available on the eBucks Website. By swiping their eBucks card for the purchase of fuel, the entrant is automatically entered into the competition.
Is there a limit on the number of times you can enter? There is no limit on the number of entries. Every separate purchase of any fuel product at participating Engen sites, using an eBucks card as payment for any fuel product will constitute one entry into the Competition.
How will winner(s) be chosen? A random draw will take place to determine the winners, these winners will be drawn from the campaigns sales records. If this date is postponed for any reason the new date will be published on www.eBucks.com within four days of the original draw date. The random entries drawn will be checked to establish whether they meet the eligibility criteria for the competition and if so those entries will be the competition winners, subject to us being able to contact the winners within 48 hours of the daily draws taking place. eBucks will attempt to contact the potential prize winners at least 3 times, but if we are unable to contact the winners within 48 hours through no fault of eBucks or Engen, the Prize will be awarded to the next eligible winner If the eligibility criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The random draws will be overseen by an independent accountant, registered auditor, attorney or advocate.
How will winner(s) names be announced? The winners will be notified within 48 hours of the random draws taking place, by email and a telephone call to the contact details recorded on their eBucks account. Unless you instruct us to the contrary within 24 hours of being notified that you have won a prize, if you enter this competition, you consent to your name, image and prize being announced on FNB's Facebook and Twitter pages and on the eBucks.com website. While prize winners may be asked to take part in publicity for the competition, prize winners have the right to refuse to do so.
Deadline for claiming prize(s) If a potential winner cannot be contacted through no fault of eBucks or Engen 48 Hours after the first attempt for the daily prizes and in the case of Grand prize, after at least 3 attempts, the prize will then be awarded to the next eligible winner.
Data Usage and Privacy Policy Participants in the Competition understand and agree that, in order to offer the Competition, eBucks may collect and use personal information about participants. This personal information may include participants’, first name, last name, email address, mobile number and in certain instances your image. Personal data, which participants provide when they enter the Competition, may, subject to prevailing law, be used for future eBucks marketing activity, unless you notify eBucks that you wish to opt out of receiving such marketing communications. eBucks will treat your information in total confidence and will not sell, share or rent this information to any other third parties. eBucks may disclose information if required to do so by law or if it is required to protect the safety, rights or property of the eBucks, our members, customers or the public.
General No correspondence will be entered into regarding either this Competition or these Rules. In the unlikely event of a dispute, eBucks' decision shall be final. eBucks reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without notice or liability. eBucks cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this Competition agree that eBucks will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this Competition. The laws of the Republic of South Africa govern this Competition. If any provision or part of these Rules is deemed void or otherwise unenforceable in law then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Rules will result in the immediate disqualification of the transgressing participant from the Competition.
Rule Amendments These Rules cannot be modified or superseded except by eBucks, in its reasonable discretion, in a written revision to these Rules posted on the eBucks website and, at eBucks sole discretion, using other potential official Competition communication methods reasonably calculated to reach a majority of potential participants. A copy of these Rules can be found on the eBucks website at: https://www.ebucks.com/web/eBucks/legal/termsandconditions
Questions about these rules Email us on info@ebucks.com

IMPORTANT

  • You agree to indemnify the promoter(s) fully for any loss or damage the promoter(s) may suffer because you breached the competition rules. This means you agree to reimburse the promoter(s) for the following: any loss or damage they suffer, any expenses and costs they paid or are responsible for. Legal costs means costs on an attorney and own client scale.
  • You also agree to indemnify the promoter(s) for any loss or damage you suffered because you took part in this competition or used the prize. If you enter yourself, or use or accept the prize, you understand that you do so of your own free will. This means that you cannot hold the promoter(s) legally responsible for any loss or damage or legal expenses you suffered because you took part in this competition or used the prize.
  • You will protect the promoter(s) from being held legally responsible for the loss or damage or legal expenses of another person (legal or natural) if such loss or damage or expense was incurred because you: a) breached the competition rules b) took part in this competition or c) and such person used the prize.

GENERAL RULES

  • If the promoter(s) are not able to get hold of you after making reasonable efforts to do so, or you do not claim your prize on time, you will lose your prize and the judges may award it to someone else.
  • If you fail to comply with any part of these rules you will be disqualified and you will forfeit any prize(s).
  • Unless we say otherwise you must be at least 18 to enter.
  • Unless we say otherwise entry is restricted to one entry per person and multiple entries will be disqualified.
  • Automated or bulk entries will be disqualified.
  • The prizes may not be sold or given to someone else.
  • The prizes cannot be swapped for cash or a different prize.
  • You are responsible for the tax associated with using or accepting any prize.
  • You may not attempt to do anything to change the outcome of the competition in any way.
  • The judges’ decision is final and no correspondence will be entered into. This means you cannot appeal any decision by the judges.
  • The promoter(s) have the right to end this competition at any time. If this happens you agree to waive (give up) any rights that you may have about this competition and agree that you will have no rights against the promoter(s).
  • The promoter(s) reserve the right to change the rules of the competition. The promoter(s) can change the rules of the competition throughout the duration of the competition. For convenience only, the date on which these rules were last amended will be shown below the heading. It is your responsibility to check the rules for amendments.
  • The clauses in these rules are severable. This means that if any clause in these rules is found to be unlawful, it will be removed and the remaining clauses will still apply.
  • Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours will be used.
  • While the promoter(s) may allow you extra time to comply with your obligations or decide not to exercise some or all of our rights, or waive certain requirements, the promoter(s) can still insist on the strict application of any or all of its rights at a later stage. You must not assume that this means that the rules have been changed or that it no longer applies to you.
  • You must send all legal notices to FNB Legal, 3rd Floor, No 1 First Place, Bank City, Johannesburg, 2001.
  • This competition and its rules will be governed by the law of the Republic of South Africa regardless of where you live or work, or where or how you enter.
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Campaigns

eBucks-Incredible Connection Earn on Spend Campaign

CAMPAIGN RULES

Date these rules were first published: 16 January 2014
Date these rules were last changed: None
Read these competition rules carefully. These competition rules ("rules") explain your rights and duties in connection with this competition. If you take part in this competition and/or accept any prize, these rules will apply to you and you agree that the promoter(s) can assume that you have read and agreed to be legally bound these competition rules.

Campaign Name: eBucks-Incredible Connection Earn on Spend.
Promoter(s) Name(s): This Campaign is run by FNB-eBucks, a business unit within FirstRand Bank Limited Registration No. 1929/001225/06 ("eBucks") having its principal place of business at 10th Floor, FNB Place First National Bank, Bank City, Cnr Kerk and Diagonal Street, Johannesburg, Gauteng, South Africa, 2000, in collaboration with Incredible Connection, a division of the JD Group. The person responsible for conducting the promotional campaign on behalf of eBucks is Mr. Neil Davidson a Retail Partner Growth Manager at eBucks. In these rules we refer to the above promoter(s) as "the promoter(s)", or "us" or "we". We will refer to participants and winners as "you".
The campaign: eBucks Members will earn 2% (two percent) back in eBucks, on the eBucks portion of the transaction, when they spend, using their eBucks card for either full or part payment when purchasing one or more product(s) from an Incredible Connection store in South Africa during the campaign period. The 2% (two percent) Earn allocation will be deposited by eBucks directly into the qualifying Members' eBucks account. The Earn allocation is not transferable to any person other than the qualifying Member. eBucks reserves the right to substitute the prize for other prizes of equal or greater value. Income or other taxes relating to the allocations, if any, are the sole responsibility of the qualifying Member.
Start date: 16 January 2014 at 12:00:01am
End date: 9 February 2014 at 11:59:59pm. The promoter(s) reserve the right to extend the campaign by amending these campaign rules.
eBucks earn allocation: The Earn allocations will be allocated to the Qualifying Members eBucks account by 28 February 2014. If this date is postponed for any reason the new date will be published on www.eBucks.com. All of the Members' valid entries into the Campaign will be checked to establish whether they meet the eligibility criteria for the Campaign and if so that entry will then qualify for the 2% (two percent) eBucks Earn allocation.
Eligibility:
Who qualifies to take part?
This campaign is open to any legal resident of the Republic of South Africa who is a natural person, 18 years of age or older at the time of entry and is a member of the eBucks Rewards Programme, excluding the categories of people listed below who cannot take part. By entering this Campaign participants warrant that they do not fall into any of the below mentioned excluded categories of people.
Who cannot take part?

There are no exclusions for this campaign.

How to qualify? To enter the Campaign, participants must spend their eBucks, using their eBucks card for either full or part payment when purchasing one or more product(s) from an Incredible Connection store in South Africa during the Campaign period). If however you return the product(s) purchased your entry will be invalid and will be withdrawn from the Campaign. By purchasing products as described above you will automatically be entered into the Campaign. eBucks is not responsible for lost, corrupted or delayed entries and these will be deemed invalid. Entries must be received by eBucks after the Campaign opening time and no later than the Campaign closing time. Each entry constitutes full and unconditional acceptance of these Rules. eBucks reserves the right to disqualify anyone in breach of these Rules. No telephonic, faxed, emailed or posted entries will be accepted.
Is there a limit on the number of times you can enter? There is no limit on the number of entries. Every separate purchase of one or more product at an Incredible Connection store in South Africa, using an eBucks card as a full or part-payment method for the product(s) will constitute one entry into the Campaign.
Deadline for claiming allocations The deadline for claiming the Earn allocation(s) on qualifying spend is 9 February 2014 at 11:59:59 PM.
Data Usage and Privacy Policy Participants in the Campaign understand and agree that, in order to offer the Campaign, eBucks may collect and use personal information about participants. This personal information may include participants', first name, last name, email address, mobile number and in certain instances your image. Personal data, which participants provide when they enter the Campaign, may, subject to prevailing law, be used for future eBucks marketing activity, unless you notify eBucks that you wish to opt out of receiving such marketing communications. eBucks will treat your information in total confidence and will not sell, share or rent this information to any other third parties. eBucks may disclose information if required to do so by law or if it is required to protect the safety, rights or property of the eBucks, our members, customers or the public.
General No correspondence will be entered into regarding either this Campaign or these Rules. In the unlikely event of a dispute, eBucks' decision shall be final. eBucks reserves the right to amend, modify, cancel or withdraw any aspect of this Campaign in its sole discretion at any time without notice or liability. eBucks cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this Campaign agree that eBucks will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of an Earn allocation, or from participation in this Campaign. The laws of the Republic of South Africa govern this Campaign. If any provision or part of these Rules is deemed void or otherwise unenforceable in law then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Rules will result in the immediate disqualification of the transgressing participant from the Campaign.
Rule Amendments These Rules cannot be modified or superseded except by eBucks, in its reasonable discretion, in a written revision to these Rules posted on the eBucks website (https://www.ebucks.com/web/eBucks/legal/termsandconditions) and, at eBucks sole discretion, using other potential official Campaign communication methods reasonably calculated to reach a majority of potential participants. A copy of these Rules can be found on the eBucks website at https://www.ebucks.com/web/eBucks/legal/termsandconditions
Questions about these rules Email us on info@ebucks.com

IMPORTANT

  • You agree to indemnify the promoter(s) fully for any loss or damage the promoter(s) may suffer because you breached the campaign rules. This means you agree to reimburse the promoter(s) for the following: any loss or damage they suffer, any expenses and costs they paid or are responsible for. Legal costs means costs on an attorney and own client scale.
  • You also agree to indemnify the promoter(s) for any loss or damage you suffered because you took part in this campaign or used the Earn allocation. If you enter yourself, or use or accept the Earn allocation, you understand that you do so of your own free will. This means that you cannot hold the promoter(s) legally responsible for any loss or damage or legal expenses you suffered because you took part in this campaign or used the Earn allocation.
  • You will protect the promoter(s) from being held legally responsible for the loss or damage or legal expenses of another person (legal or natural) if such loss or damage or expense was incurred because you: a) breached the campaign rules b) took part in this campaign or c) and such person used the Earn allocation.

GENERAL RULES

  • If the promoter(s) are not able to get hold of you after making reasonable efforts to do so, or you do not claim your Earn allocation on time, you will lose your allocation.
  • If you fail to comply with any part of these rules you will be disqualified and you will forfeit any allocation(s).
  • Unless we say otherwise you must be at least 18 to enter.
  • The Earn allocations may not be sold or given to someone else.
  • The Earn allocations cannot be swapped for a different prize.
  • You are responsible for the tax associated with using or accepting any Earn allocations.
  • You may not attempt to do anything to change the outcome of the campaign in any way.
  • The judges' decision is final and no correspondence will be entered into. This means you cannot appeal any decision by the judges.
  • The promoter(s) have the right to end this campaign at any time. If this happens you agree to waive (give up) any rights that you may have about this campaign and agree that you will have no rights against the promoter(s).
  • The promoter(s) reserve the right to change the rules of the campaign. The promoter(s) can change the rules of the campaign throughout the duration of the campaign. For convenience only, the date on which these rules were last amended will be shown below the heading. It is your responsibility to check the rules for amendments.
  • The clauses in these rules are severable. This means that if any clause in these rules is found to be unlawful, it will be removed and the remaining clauses will still apply.
  • Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours will be used.
  • While the promoter(s) may allow you extra time to comply with your obligations or decide not to exercise some or all of our rights, or waive certain requirements, the promoter(s) can still insist on the strict application of any or all of its rights at a later stage. You must not assume that this means that the rules have been changed or that it no longer applies to you.
  • You must send all legal notices to FNB Legal, 3rd Floor, No 1 First Place, Bank City, Johannesburg, 2001.
  • This campaign and its rules will be governed by the law of the Republic of South Africa regardless of where you live or work, or where or how you enter.
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eBucks-NetFlorist Valentines Voucher Campaign

CAMPAIGN RULES

Date these rules were first published: 28 January 2014
Date these rules were last changed: None
Read these campaign rules carefully. These campaign rules ("rules") explain your rights and duties in connection with this campaign. If you take part in this campaign and/or accept any prize, these rules will apply to you and you agree that the promoter(s) can assume that you have read and agreed to be legally bound these campaign rules.

Campaign Name: eBucks-NetFlorist Valentines Voucher Campaign
Promoter(s) Name(s): This Campaign is run by FNB-eBucks, a business unit within FirstRand Bank Limited Registration No. 1929/001225/06 ("eBucks") having its principal place of business at 10th Floor, FNB Place, First National Bank, Bank City, Cnr Kerk and Diagonal Street, Johannesburg, Gauteng, South Africa, 2000, in collaboration with NetFlorist. The person responsible for conducting the promotional campaign on behalf of eBucks is Mr. Ridhwaan Salojee a Retail Partner Growth Manager at eBucks. In these rules we refer to the above promoter(s) as "the promoter(s)", or "us" or "we". We will refer to participants and winners as "you".
The prize: eBucks Members will earn a R50 (Fifty Rand) (eB 500) Discount Voucher, redeemable against their next purchase, for every order placed on the NetFlorist website or via the eBucks shop when purchasing one or more product from NetFlorist, from the Valentine's Day category, during the campaign period. The R50 (Fifty Rand) (eB 500) Discount Voucher will be emailed, by NetFlorist, to the qualifying Members by the 24th of February 2014. The Discount Vouchers are only valid for one purchase session and cannot be redeemed against any experiences. The prize is not transferable to any person other than the qualifying Member. eBucks reserves the right to substitute the prize for other prizes of equal or greater value. Income or other taxes relating to the allocations, if any, are the sole responsibility of the qualifying Member.
Entries open: Entries open on 01 February 2014.
Entries close: Entries close on 12 February 2014. All entries must be received by us before the closing time and date. The promoter(s) reserve the right to extend the campaign by amending these campaign rules.
Winners announced on: The R50 (eB 500) Discount Vouchers will be emailed, by NetFlorist, to the Members by the 24th of February 2014. If this date is postponed for any reason the new dates will be published on www.eBucks.com.
Eligibility:
Who qualifies to take part?
This campaign is open to any legal resident of the Republic of South Africa who is a natural person, 18 years of age or older at the time of entry and is a member of the eBucks Rewards Programme, excluding the categories of people listed below who cannot take part. By entering this Campaign participants warrant that they do not fall into any of the below mentioned excluded categories of people.
Who cannot take part?

The following persons may not take part in this competition, will be disqualified if they do and will forfeit any prizes that may have been awarded to them:

  1. Any employee of the promoter(s).
  2. Any director, member, partner, agent of, or consultant of the promoter(s).
  3. Any other person who is directly or indirectly controls the promoter(s).
  4. Any supplier of goods and services in connection with this competition.

The spouse, life partner, siblings, children, or parents of any of the persons named in a, b, c, or d, above.

How to enter? There are no entry fees. To enter the Campaign, participants must spend on NetFlorist's website or via the eBucks shop when purchasing one or more product(s) from the Valentine's Day category, during the Campaign period. If however you cancel the product(s) ordered, your entry will be invalid and will be withdrawn from the Campaign. By purchasing/ordering products as described above you will automatically be entered into the Campaign. eBucks is not responsible for lost, corrupted or delayed entries and these will be deemed invalid. Entries must be received by eBucks after the Campaign opening time and no later than the Campaign closing time. Each entry constitutes full and unconditional acceptance of these Rules. eBucks reserves the right to disqualify anyone in breach of these Rules. No telephonic, faxed, emailed or posted entries will be accepted.
Is there a limit on the number of times you can enter? Entry is limited to one Discount Voucher per Member.
How will winner(s) be chosen? The R50 (eB 500) Discount Vouchers will be emailed, by NetFlorist, to the Members accounts by the 24th of February 2014. If this date is postponed for any reason the new date will be published on www.eBucks.com. All of the Members' valid entries into the Campaign will be checked to establish whether they meet the eligibility criteria for the Campaign and if so that entry will then qualify for the prize.
Deadline for claiming allocation(s) The deadline for claiming the Discount Vouchers on qualifying purchases is 24 February 2014 at 11:59:59 PM.
Data Usage and Privacy Policy Participants in the Campaign understand and agree that, in order to offer the Campaign, eBucks may collect and use personal information about participants. This personal information may include participants', first name, last name, email address, mobile number and in certain instances your image. Personal data, which participants provide when they enter the Campaign, may, subject to prevailing law, be used for future eBucks marketing activity, unless you notify eBucks that you wish to opt out of receiving such marketing communications. eBucks will treat your information in total confidence and will not sell, share or rent this information to any other third parties. eBucks may disclose information if required to do so by law or if it is required to protect the safety, rights or property of the eBucks, our members, customers or the public.
General No correspondence will be entered into regarding either this Campaign or these Rules. In the unlikely event of a dispute, eBucks' decision shall be final. eBucks reserves the right to amend, modify, cancel or withdraw any aspect of this Campaign in its sole discretion at any time without notice or liability. eBucks cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this Campaign agree that eBucks will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of an Earn allocation, or from participation in this Campaign. The laws of the Republic of South Africa govern this Campaign. If any provision or part of these Rules is deemed void or otherwise unenforceable in law then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Rules will result in the immediate disqualification of the transgressing participant from the Campaign.
Delivery Conditions Delivery restrictions may apply on certain items. The Website can be checked for further details regarding these restrictions when ordering. For same day delivery of flowers, orders must be placed before 12h00 midday. For hamper and gift deliveries, 1(one) to 2(two) days must be allowed for delivery. A standard delivery charge of R59.95 (Fifty nine Rand and Ninety Five Cents) applies to all flowers, hampers, jewellery and fragrances. These costs may be subject to change for outlying areas.
Rule Amendments These Rules cannot be modified or superseded except by eBucks, in its reasonable discretion, in a written revision to these Rules posted on the eBucks website (https://www.ebucks.com/web/eBucks/legal/termsandconditions) and, at eBucks sole discretion, using other potential official Campaign communication methods reasonably calculated to reach a majority of potential participants. A copy of these Rules can be found on the eBucks website at https://www.ebucks.com/web/eBucks/legal/termsandconditions
Questions about these rules Email us on info@ebucks.com

IMPORTANT

  • You agree to indemnify the promoter(s) fully for any loss or damage the promoter(s) may suffer because you breached the campaign rules. This means you agree to reimburse the promoter(s) for the following: any loss or damage they suffer, any expenses and costs they paid or are responsible for. Legal costs means costs on an attorney and own client scale.
  • You also agree to indemnify the promoter(s) for any loss or damage you suffered because you took part in this campaign or used the Earn allocation. If you enter yourself, or use or accept the Earn allocation, you understand that you do so of your own free will. This means that you cannot hold the promoter(s) legally responsible for any loss or damage or legal expenses you suffered because you took part in this campaign or used the Earn allocation.
  • You will protect the promoter(s) from being held legally responsible for the loss or damage or legal expenses of another person (legal or natural) if such loss or damage or expense was incurred because you: a) breached the campaign rules b) took part in this campaign or c) and such person used the Earn allocation.

GENERAL RULES

  • If the promoter(s) are not able to get hold of you after making reasonable efforts to do so, or you do not claim your prize on time, you will lose your prize.
  • If you fail to comply with any part of these rules you will be disqualified and you will forfeit any allocation(s).
  • Unless we say otherwise you must be at least 18 to enter.
  • Unless we say otherwise entry is restricted to one entry per person and multiple entries will be disqualified.
  • Automated or bulk entries will be disqualified
  • The prizes may not be sold or given to someone else.
  • The prizes cannot be swapped for a different prize.
  • You are responsible for the tax associated with using or accepting any prize.
  • You may not attempt to do anything to change the outcome of the campaign in any way.
  • The judges' decision is final and no correspondence will be entered into. This means you cannot appeal any decision by the judges.
  • The promoter(s) have the right to end this campaign at any time. If this happens you agree to waive (give up) any rights that you may have about this campaign and agree that you will have no rights against the promoter(s).
  • The promoter(s) reserve the right to change the rules of the campaign. The promoter(s) can change the rules of the campaign throughout the duration of the campaign. For convenience only, the date on which these rules were last amended will be shown below the heading. It is your responsibility to check the rules for amendments.
  • The clauses in these rules are severable. This means that if any clause in these rules is found to be unlawful, it will be removed and the remaining clauses will still apply.
  • Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours will be used.
  • While the promoter(s) may allow you extra time to comply with your obligations or decide not to exercise some or all of our rights, or waive certain requirements, the promoter(s) can still insist on the strict application of any or all of its rights at a later stage. You must not assume that this means that the rules have been changed or that it no longer applies to you.
  • You must send all legal notices to FNB Legal, 3rd Floor, No 1 First Place, Bank City, Johannesburg, 2001.
  • This campaign and its rules will be governed by the law of the Republic of South Africa regardless of where you live or work, or where or how you enter.
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eBucks-Incredible Connection Earn on Spend Campaign

CAMPAIGN RULES

Date these rules were first published: 16 January 2014
Date these rules were last changed: None
Read these competition rules carefully. These competition rules ("rules") explain your rights and duties in connection with this competition. If you take part in this competition and/or accept any prize, these rules will apply to you and you agree that the promoter(s) can assume that you have read and agreed to be legally bound these competition rules.

Campaign Name: eBucks-Incredible Connection Earn on Spend.
Promoter(s) Name(s): This Campaign is run by FNB-eBucks, a business unit within FirstRand Bank Limited Registration No. 1929/001225/06 ("eBucks") having its principal place of business at 10th Floor, FNB Place First National Bank, Bank City, Cnr Kerk and Diagonal Street, Johannesburg, Gauteng, South Africa, 2000, in collaboration with Incredible Connection, a division of the JD Group. The person responsible for conducting the promotional campaign on behalf of eBucks is Mr. Neil Davidson a Retail Partner Growth Manager at eBucks. In these rules we refer to the above promoter(s) as "the promoter(s)", or "us" or "we". We will refer to participants and winners as "you".
The campaign: eBucks Members will earn 2% (two percent) back in eBucks, on the eBucks portion of the transaction, when they spend, using their eBucks card for either full or part payment when purchasing one or more product(s) from an Incredible Connection store in South Africa during the campaign period. The 2% (two percent) Earn allocation will be deposited by eBucks directly into the qualifying Members' eBucks account. The Earn allocation is not transferable to any person other than the qualifying Member. eBucks reserves the right to substitute the prize for other prizes of equal or greater value. Income or other taxes relating to the allocations, if any, are the sole responsibility of the qualifying Member.
Start date: 16 January 2014 at 12:00:01am
End date: 9 February 2014 at 11:59:59pm. The promoter(s) reserve the right to extend the campaign by amending these campaign rules.
eBucks earn allocation: The Earn allocations will be allocated to the Qualifying Members eBucks account by 28 February 2014. If this date is postponed for any reason the new date will be published on www.eBucks.com. All of the Members' valid entries into the Campaign will be checked to establish whether they meet the eligibility criteria for the Campaign and if so that entry will then qualify for the 2% (two percent) eBucks Earn allocation.
Eligibility:
Who qualifies to take part?
This campaign is open to any legal resident of the Republic of South Africa who is a natural person, 18 years of age or older at the time of entry and is a member of the eBucks Rewards Programme, excluding the categories of people listed below who cannot take part. By entering this Campaign participants warrant that they do not fall into any of the below mentioned excluded categories of people.
Who cannot take part?

There are no exclusions for this campaign.

How to qualify? To enter the Campaign, participants must spend their eBucks, using their eBucks card for either full or part payment when purchasing one or more product(s) from an Incredible Connection store in South Africa during the Campaign period). If however you return the product(s) purchased your entry will be invalid and will be withdrawn from the Campaign. By purchasing products as described above you will automatically be entered into the Campaign. eBucks is not responsible for lost, corrupted or delayed entries and these will be deemed invalid. Entries must be received by eBucks after the Campaign opening time and no later than the Campaign closing time. Each entry constitutes full and unconditional acceptance of these Rules. eBucks reserves the right to disqualify anyone in breach of these Rules. No telephonic, faxed, emailed or posted entries will be accepted.
Is there a limit on the number of times you can enter? There is no limit on the number of entries. Every separate purchase of one or more product at an Incredible Connection store in South Africa, using an eBucks card as a full or part-payment method for the product(s) will constitute one entry into the Campaign.
Deadline for claiming allocations The deadline for claiming the Earn allocation(s) on qualifying spend is 9 February 2014 at 11:59:59 PM.
Data Usage and Privacy Policy Participants in the Campaign understand and agree that, in order to offer the Campaign, eBucks may collect and use personal information about participants. This personal information may include participants', first name, last name, email address, mobile number and in certain instances your image. Personal data, which participants provide when they enter the Campaign, may, subject to prevailing law, be used for future eBucks marketing activity, unless you notify eBucks that you wish to opt out of receiving such marketing communications. eBucks will treat your information in total confidence and will not sell, share or rent this information to any other third parties. eBucks may disclose information if required to do so by law or if it is required to protect the safety, rights or property of the eBucks, our members, customers or the public.
General No correspondence will be entered into regarding either this Campaign or these Rules. In the unlikely event of a dispute, eBucks' decision shall be final. eBucks reserves the right to amend, modify, cancel or withdraw any aspect of this Campaign in its sole discretion at any time without notice or liability. eBucks cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this Campaign agree that eBucks will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of an Earn allocation, or from participation in this Campaign. The laws of the Republic of South Africa govern this Campaign. If any provision or part of these Rules is deemed void or otherwise unenforceable in law then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Rules will result in the immediate disqualification of the transgressing participant from the Campaign.
Rule Amendments These Rules cannot be modified or superseded except by eBucks, in its reasonable discretion, in a written revision to these Rules posted on the eBucks website (https://www.ebucks.com/web/eBucks/legal/termsandconditions) and, at eBucks sole discretion, using other potential official Campaign communication methods reasonably calculated to reach a majority of potential participants. A copy of these Rules can be found on the eBucks website at https://www.ebucks.com/web/eBucks/legal/termsandconditions
Questions about these rules Email us on info@ebucks.com

IMPORTANT

  • You agree to indemnify the promoter(s) fully for any loss or damage the promoter(s) may suffer because you breached the campaign rules. This means you agree to reimburse the promoter(s) for the following: any loss or damage they suffer, any expenses and costs they paid or are responsible for. Legal costs means costs on an attorney and own client scale.
  • You also agree to indemnify the promoter(s) for any loss or damage you suffered because you took part in this campaign or used the Earn allocation. If you enter yourself, or use or accept the Earn allocation, you understand that you do so of your own free will. This means that you cannot hold the promoter(s) legally responsible for any loss or damage or legal expenses you suffered because you took part in this campaign or used the Earn allocation.
  • You will protect the promoter(s) from being held legally responsible for the loss or damage or legal expenses of another person (legal or natural) if such loss or damage or expense was incurred because you: a) breached the campaign rules b) took part in this campaign or c) and such person used the Earn allocation.

GENERAL RULES

  • If the promoter(s) are not able to get hold of you after making reasonable efforts to do so, or you do not claim your Earn allocation on time, you will lose your allocation.
  • If you fail to comply with any part of these rules you will be disqualified and you will forfeit any allocation(s).
  • Unless we say otherwise you must be at least 18 to enter.
  • The Earn allocations may not be sold or given to someone else.
  • The Earn allocations cannot be swapped for a different prize.
  • You are responsible for the tax associated with using or accepting any Earn allocations.
  • You may not attempt to do anything to change the outcome of the campaign in any way.
  • The judges' decision is final and no correspondence will be entered into. This means you cannot appeal any decision by the judges.
  • The promoter(s) have the right to end this campaign at any time. If this happens you agree to waive (give up) any rights that you may have about this campaign and agree that you will have no rights against the promoter(s).
  • The promoter(s) reserve the right to change the rules of the campaign. The promoter(s) can change the rules of the campaign throughout the duration of the campaign. For convenience only, the date on which these rules were last amended will be shown below the heading. It is your responsibility to check the rules for amendments.
  • The clauses in these rules are severable. This means that if any clause in these rules is found to be unlawful, it will be removed and the remaining clauses will still apply.
  • Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours will be used.
  • While the promoter(s) may allow you extra time to comply with your obligations or decide not to exercise some or all of our rights, or waive certain requirements, the promoter(s) can still insist on the strict application of any or all of its rights at a later stage. You must not assume that this means that the rules have been changed or that it no longer applies to you.
  • You must send all legal notices to FNB Legal, 3rd Floor, No 1 First Place, Bank City, Johannesburg, 2001.
  • This campaign and its rules will be governed by the law of the Republic of South Africa regardless of where you live or work, or where or how you enter.
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eBucks-Superbalist Valentines Voucher Campaign

CAMPAIGN RULES

Date these rules were first published: 28 January 2014
Date these rules were last changed: None
Read these campaign rules carefully. These campaign rules ("rules") explain your rights and duties in connection with this campaign. If you take part in this campaign and/or accept any prize, these rules will apply to you and you agree that the promoter(s) can assume that you have read and agreed to be legally bound these campaign rules.

Campaign Name: eBucks-Superbalist Valentines Voucher Campaign
Promoter(s) Name(s): This Campaign is run by FNB-eBucks, a business unit within FirstRand Bank Limited Registration No. 1929/001225/06 ("eBucks") having its principal place of business at 10th Floor, FNB Place, First National Bank, Bank City, Cnr Kerk and Diagonal Street, Johannesburg, Gauteng, South Africa, 2000, in collaboration with Superbalist. The person responsible for conducting the promotional campaign on behalf of eBucks is Mr. Ridhwaan Salojee, a Retail Partner Growth Manager at eBucks. In these rules we refer to the above promoter(s) as "the promoter(s)", or "us" or "we". We will refer to participants and winners as "you".
The prize: eBucks Members will earn a R150 (One Hundred and Fifty Rand) (eB 1500) Superbalist Discount Voucher to redeem against their next purchase of R500 (Five Hundred Rand) or more by spending their eBucks, for either full or part payment when purchasing one or more product(s) from the Superbalist Website, during the campaign period. The R150 (One Hundred and Fifty Rand) (eB 1500) Superbalist Discount Voucher will be emailed by Superbalist, to the qualifying Members by the 24th of February 2014. The prize is not transferable to any person other than the qualifying Member. eBucks reserves the right to substitute the prize for other prizes of equal or greater value. Income or other taxes relating to the allocations, if any, are the sole responsibility of the qualifying Member.
Entries open: Entries open on 01 February 2014.
Entries close: Entries close on 12 February 2014. All entries must be received by us before the closing time and date. The promoter(s) reserve the right to extend the campaign by amending these campaign rules.
Winners announced on: The R150 (One Hundred and Fifty Rand) (eB1 500) Superbalist Discount Vouchers for redemption against the Member's next purchase of R500 (Five Hundred Rand) or more, will be emailed, by Superbalist, to the Members by the 24th of February 2014. If this date is postponed for any reason the new dates will be published on www.eBucks.com.
Eligibility:
Who qualifies to take part?
This campaign is open to any legal resident of the Republic of South Africa who is a natural person, 18 years of age or older at the time of entry and is a member of the eBucks Rewards Programme, excluding the categories of people listed below who cannot take part. By entering this Campaign participants warrant that they do not fall into any of the below mentioned excluded categories of people.
Who cannot take part?

The following persons may not take part in this competition, will be disqualified if they do and will forfeit any prizes that may have been awarded to them:

  1. Any employee of the promoter(s).
  2. Any director, member, partner, agent of, or consultant of the promoter(s).
  3. Any other person who is directly or indirectly controls the promoter(s).
  4. Any supplier of goods and services in connection with this competition.

The spouse, life partner, siblings, children, or parents of any of the persons named in a, b, c, or d, above.

How to enter? There are no entry fees. To enter the Campaign, participants must spend their eBucks in either full or part payment on Superbalist's website when purchasing one or more product(s) from Superbalist during the Campaign period. If however you cancel the product(s) ordered, your entry will be invalid and will be withdrawn from the Campaign. By purchasing/ordering products as described above you will automatically be entered into the Campaign. eBucks is not responsible for lost, corrupted or delayed entries and these will be deemed invalid. Entries must be received by eBucks after the Campaign opening time and no later than the Campaign closing time. Each entry constitutes full and unconditional acceptance of these Rules. eBucks reserves the right to disqualify anyone in breach of these Rules. No telephonic, faxed, emailed or posted entries will be accepted.
Is there a limit on the number of times you can enter? Entry is limited to one Discount Voucher per Member.
How will winner(s) be chosen? The R150 (One Hundred and Fifty Rand) (eB 1500) Superbalist Discount Voucher for redemption against the Member's next purchase of R500 (Five Hundred Rand) or more, will be emailed, by Superbalist, to the Members accounts by the 24th of February 2014. If this date is postponed for any reason the new date will be published on www.eBucks.com. All of the Members' valid entries into the Campaign will be checked to establish whether they meet the eligibility criteria for the Campaign and if so that entry will then qualify for the prize.
Deadline for claiming allocation(s) The deadline for claiming the Superbalist Discount Vouchers on qualifying purchases is 24 February 2014 at 11:59:59 PM.
Data Usage and Privacy Policy Participants in the Campaign understand and agree that, in order to offer the Campaign, eBucks may collect and use personal information about participants. This personal information may include participants', first name, last name, email address, mobile number and in certain instances your image. Personal data, which participants provide when they enter the Campaign, may, subject to prevailing law, be used for future eBucks marketing activity, unless you notify eBucks that you wish to opt out of receiving such marketing communications. eBucks will treat your information in total confidence and will not sell, share or rent this information to any other third parties. eBucks may disclose information if required to do so by law or if it is required to protect the safety, rights or property of eBucks, our members, customers or the public.
General No correspondence will be entered into regarding either this Campaign or these Rules. In the unlikely event of a dispute, eBucks' decision shall be final. eBucks reserves the right to amend, modify, cancel or withdraw any aspect of this Campaign in its sole discretion at any time without notice or liability. eBucks cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this Campaign agree that eBucks will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of an Earn allocation, or from participation in this Campaign. The laws of the Republic of South Africa govern this Campaign. If any provision or part of these Rules is deemed void or otherwise unenforceable in law then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Rules will result in the immediate disqualification of the transgressing participant from the Campaign.
Rule Amendments These Rules cannot be modified or superseded except by eBucks, in its reasonable discretion, in a written revision to these Rules posted on the eBucks website (https://www.ebucks.com/web/eBucks/legal/termsandconditions) and, at eBucks sole discretion, using other potential official Campaign communication methods reasonably calculated to reach a majority of potential participants. A copy of these Rules can be found on the eBucks website at https://www.ebucks.com/web/eBucks/legal/termsandconditions
Questions about these rules Email us on info@ebucks.com

IMPORTANT

  • You agree to indemnify the promoter(s) fully for any loss or damage the promoter(s) may suffer because you breached the campaign rules. This means you agree to reimburse the promoter(s) for the following: any loss or damage they suffer, any expenses and costs they paid or are responsible for. Legal costs means costs on an attorney and own client scale.
  • You also agree to indemnify the promoter(s) for any loss or damage you suffered because you took part in this campaign or used the Earn allocation. If you enter yourself, or use or accept the Earn allocation, you understand that you do so of your own free will. This means that you cannot hold the promoter(s) legally responsible for any loss or damage or legal expenses you suffered because you took part in this campaign or used the Earn allocation.
  • You will protect the promoter(s) from being held legally responsible for the loss or damage or legal expenses of another person (legal or natural) if such loss or damage or expense was incurred because you: a) breached the campaign rules b) took part in this campaign or c) and such person used the Earn allocation.

GENERAL RULES

  • If the promoter(s) are not able to get hold of you after making reasonable efforts to do so, or you do not claim your prize on time, you will lose your prize.
  • If you fail to comply with any part of these rules you will be disqualified and you will forfeit any allocation(s).
  • Unless we say otherwise you must be at least 18 to enter.
  • Unless we say otherwise entry is restricted to one entry per person and multiple entries will be disqualified.
  • Automated or bulk entries will be disqualified
  • The prizes may not be sold or given to someone else.
  • The prizes cannot be swapped for a different prize.
  • You are responsible for the tax associated with using or accepting any prize.
  • You may not attempt to do anything to change the outcome of the campaign in any way.
  • The judges' decision is final and no correspondence will be entered into. This means you cannot appeal any decision by the judges.
  • The promoter(s) have the right to end this campaign at any time. If this happens you agree to waive (give up) any rights that you may have about this campaign and agree that you will have no rights against the promoter(s).
  • The promoter(s) reserve the right to change the rules of the campaign. The promoter(s) can change the rules of the campaign throughout the duration of the campaign. For convenience only, the date on which these rules were last amended will be shown below the heading. It is your responsibility to check the rules for amendments.
  • The clauses in these rules are severable. This means that if any clause in these rules is found to be unlawful, it will be removed and the remaining clauses will still apply.
  • Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours will be used.
  • While the promoter(s) may allow you extra time to comply with your obligations or decide not to exercise some or all of our rights, or waive certain requirements, the promoter(s) can still insist on the strict application of any or all of its rights at a later stage. You must not assume that this means that the rules have been changed or that it no longer applies to you.
  • You must send all legal notices to FNB Legal, 3rd Floor, No 1 First Place, Bank City, Johannesburg, 2001.
  • This campaign and its rules will be governed by the law of the Republic of South Africa regardless of where you live or work, or where or how you enter.
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eBucks Card

ELIGIBILITY FOR AN eBUCKS CARD

Before You are able to use Your eBucks Card, You must be a Member of the eBucks Rewards Programme.

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ACTIVATION OF YOUR eBUCKS CARD

We differentiate between an eBucks Personal Card (an eBucks Card issued in respect of a Personal eBucks Account) and an eBucks Business Card (an eBucks Card issued in respect of a Business eBucks Account.)

eBucks Personal Card

Upon receipt of your eBucks Personal Card, You will immediately be able to use Your eBucks Card at Our selected Partners' stores for purposes of earning eBucks and spending eBucks. In other words, We will automatically:

  • link Your Personal eBucks Account to Your relevant eBucks Personal Card for purposes of earning eBucks; and
  • allocate Your eBucks PIN to Your eBucks Personal Card

 

However, should You have registered for the eBucks Rewards Programme prior to 8 April 2009, then Your eBucks Personal Card will only be pre-activated for earning eBucks. In order to spend Your eBucks with Your eBucks Personal Card at Our selected Partners, You will first have to contact the eBucks Contact Centre on 087 320 3200 or log on to the Website, authenticating Yourself, and requesting that Your eBucks PIN be send to Your Selected Cell Phone Number. You will not be able to spend Your eBucks with Your eBucks Personal Card until such time that You have received Your eBucks PIN SMS notification/reminder on Your Selected Cell Phone.

eBucks Business Card

Upon receipt of your eBucks Business Card, You will only be able to use Your eBucks Business Card at Our selected Partners' stores for purposes of earning eBucks, whilst You will not able to spent You eBucks. In other words:

  • We will automatically link Your Business eBucks Account to Your relevant eBucks Business Card for purposes of earning eBucks; however;
  • In order for You to spend Your eBucks in one of Our Spend Partner's retail stores, Your Business' Transactor needs to log onto the Website and select an eBucks Business Card PIN for the eBucks Business Card. (Please note, that the eBucks Business Card's PIN will be different to the eBucks PIN's selected or generated for the Primary Member and Transactor).

For security purposes You must keep Your eBucks PIN/ eBucks Business Card PIN separate from Your eBucks Card.

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USE OF YOUR eBUCKS CARD

Your eBucks Card remains Our property and You must return it to Us immediately on Our request.

Only You may use Your eBucks Card on Your own purchases and You must ensure that no one else uses it.

You may only have one eBucks Card linked to Your eBucks Account.

A Business may have only one eBucks Card which can be used by either the Primary Member or the Transactor.

You may use Your eBucks Card to earn and/or spend Your eBucks when You purchase products and services at selected Partners.

You may also use Your eBucks Card to request Your eBucks balance enquiry at the point of sale of the selected Partners. Your eBucks Card may only be used at selected Partners' electronic points of sale devices. Your eBucks Card cannot be used for any transactions conducted at any ATM.

When You use Your eBucks Card to spend eBucks on products and services You purchase at selected Partners, You must enter Your eBucks PIN on the Partner's point of sale device before the transaction will be processed.

The purchase price at the Partner's point of sale will always be reflected in the Rand value and not the eBucks value.

You are responsible for ensuring that sufficient funds are available in Your eBucks Accounts before making a purchase and Your eBucks Accounts may never have a negative balance. You may, subject to the Partner's consent, pay, in part, for the products and services with eBucks (with Your eBucks Card) and in part with Rands (either cash, credit card or cheque, depending on the Partner's requirements). For part payment in Rands, it is in the Partner's sole discretion whether You will be able to earn eBucks on the Rand portion of that part payment.

We do not currently endorse any application software that allows You to digitally store your eBucks Card image or information on the application software. If You decide to use any such application software You do so entirely at Your own risk and You hereby indemnify Us against all losses or damages that You may incur due to You using such application software, including but not limited to: loss or damages resulting from the fraudulent use of Your eBucks Card image or information or the unauthorized use of Your personal information.

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RETURNS AND REFUNDS

All returns and refunds of the products and services purchased with Your eBucks Card are subject to each Partner's own returns and refunds policy.

Returns and refunds will only be accepted and made at the store at which You purchased the products and services.

If You wish to return products and services, subject to the Terms and Conditions, Service Terms and any other terms and conditions on the Website, purchased with Your eBucks Card, and You purchased the products and/or services entirely with Your eBucks, You will be reimbursed with either a credit note or in eBucks (not Rands) directly into Your eBucks Account, whichever is applicable. If however, You purchased the products and services in part with eBucks and in part with Rands, We will try to refund You the portion paid with eBucks. The Partner will be liable for amounts paid using Rands.

Partners will not refund Your eBucks Account directly. The refund request will be forwarded to Us, and We will try to credit Your eBucks Accounts with the eBucks amount.

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LOST, STOLEN OR DAMAGED eBUCKS CARDS

If Your eBucks Card has been lost, stolen, damaged and/or someone has used Your eBucks Card PIN/ eBucks Business Card PIN without Your authority, it is Your responsibility to immediately cancel Your eBucks Card either online at www.eBucks.com or by calling the eBucks Contact Centre on 087 320 3200.

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COURIER OPTION

Existing Personal Members with a Personal eBucks Account may as from 03 October 2012 acquire an eBucks Card through the eBucks Shop and have it couriered to them. There is no charge for the eBucks Card other than the delivery fee disclosed under FEES AND CHARGES. Any existing eBucks Card linked to Your eBucks profile will automatically be cancelled when you acquire a new eBucks Card through the eBucks Shop.

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eBucks Shop

eBUCKS SHOP

The eBucks Shop is an online shopping catalogue, located on Our Website, where You can spend Your eBucks.

All purchases made by contacting Our Contact Centre will be deemed to have been made via the eBucks Shop, in light of the fact that Our Contact Centre Agent will on Your behalf access the online eBucks Shop and electronically purchase those required goods and/or services upon Your instructions.

All purchases made via the EASYSPEND SMS SERVICE will be deemed to have been made via the eBucks Shop as Your SMS offer to purchase instruction to Us will be treated as an instruction from You to Us to purchase a virtual voucher for You through the eBucks Shop.

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eBUCKS SHOPPING BASKET

All Your offers to purchase goods and services in the eBucks Shop will be placed in a Shopping Basket until You Check Out.

Your Shopping Basket will automatically be saved if You log out from the eBucks Shop prior to Check Out. Once You visit again the eBucks Shop, all new offers to purchase goods and services will be added to Your previously saved Shopping Basket.

You authorise us to clear Your Shopping Basket of any items saved therein to enable us to facilitate the EASYSPEND SMS SERVICE. Clearing Your Shopping Basket will result in all Your saved offers to purchase goods and services being deleted and You will have no record thereof.

The saved Shopping Basket shall expire after 180 (one hundred and eighty) calendar days after You have made your last modification of the saved Shopping Basket. Expiry of the Shopping Basket will result in all Your saved offers to purchase goods and services being deleted and You will have no record thereof.

You can not save more than one Shopping Basket at a time.

You will be able to view at any time prior to Check Out the goods and services in Your Shopping Basket together with a description, price, delivery time and an indication of availability, for each such goods and/or service. This will not apply to purchases made through our Contact Centre or via the EASYSPEND SMS SERVICE.

You may discard any goods or service in your Shopping Basket and accordingly withdraw your offer to purchase the relevant goods or service in your Shopping Basket at any time prior to Check Out. This will not apply to purchases made through our Contact Centre or via the EASYSPEND SMS SERVICE.

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SPENDING IN THE eBUCKS SHOP

The goods and/or services in the eBucks Shop are subject to availability and will vary from time to time. Please remember that all goods and services in the eBucks Shop are detailed in the product description and do not include the accessories which may be shown in the image which accompanies the goods and/or services description (e.g. batteries and gas cylinders).

Although certain goods and services are advertised in the eBucks Shop, most of Our goods and services are supplied to Us by Our Suppliers to whom You must refer all complaints and queries. Please see Our note on Suppliers as defined by the Electronic Communications and Transactions Act 25 of 2002. We do not own the goods or services, hold physical stock of the goods, have any control over stock availability or guarantee that the goods and/or services will always be available. If We are the Suppliers of goods and services You may refer Your queries and complaints to Us.

Goods and services advertised in Our marketing material are limited by stock availability and We have no obligation, subject to the provisions of the Consumer Protection Act, when and if applicable, to make available any goods and/or services for whatsoever reason including for reason being that such goods and services have been sold out, even if it still appears in the marketing material.

If goods and/or services becomes unavailable during or after Your purchase of it, and should it not be possible for Us to fill the order with replacement goods and/or services, We will try to inform You within 7 (seven) Business Days of the unavailability of the goods/services purchased, and the full purchase price which may have been withdrawn from Your eBucks Account or Your FNB or RMB credit card or cheque account will be refunded to You as soon as is reasonable possible, subject to the returns and refund rules set out in a separate section of these Terms and Conditions below.

If Your FNB or RMB Private Bank credit card or cheque card has not been registered for Verified by Visa You will have to log into FNB Online Banking and register for Verified by Visa before you are able to receive your OTP to purchase goods and services in the eBucks Shop, using Your FNB or RMB Private Bank credit card or cheque card.

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BUSINESSES AND THE eBUCKS SHOP

Certain special offers relating to Businesses may only be available to Members with Business eBucks Accounts.

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PURCHASE OF CHILDREN'S GOODS AND TOYS

When purchasing children's goods and toys via the eBucks Shop, You must ensure that these goods and toys are used for the age group as described on the packaging, for the purpose for which they were designed and with parental supervision.

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PURCHASE OF VIRTUAL VOUCHERS

All Virtual Vouchers will be delivered to the recipient within 24 (twenty-four) hours after purchase. All multiple Virtual Vouchers will be printed separately as tickets or vouchers (where ever applicable) at the point of collection. No refunds will be allowed on any Virtual Voucher purchases. Any requests for a Virtual Voucher to be re-sent will attract a fee of eB50.

IMPORTANT: All Virtual Vouchers will be valid for a period of 3 (three) years from the date the Virtual Voucher was issued, unless its full value has been redeemed in exchange for goods or services or future access to services before the expiry of the 3 (three) year period).

A Cinema Nouveau Virtual Voucher and the subsequent printed ticket can be collected and used at any Ster-Kinekor theatre nationwide, however collection of the printed ticket and/or use thereof at any Ster-Kinekor theater other than at a Cinema Nouveau theater, will result in You forfeiting the difference in price between a Cinema Nouveau Virtual Voucher and that of any other Ster Kinekor theatre's Virtual Voucher. A Classic Virtual Voucher and the subsequent printed ticket can be collected and used at any Classic, Junction or Budget Ster-Kinekor theatre nationwide, however collection of the printed ticket and/or use thereof at a Junction or Budget Ster-Kinekor theatre, will result in You forfeiting the difference in price between a Classic Virtual Voucher and that of Junction or Budget Virtual Voucher (which ever is applicable). A Junction Virtual Voucher and the subsequent printed ticket can only be collected and used at the Junction theatres nationwide. Please note that cinemas will not give refunds for any Virtual Voucher purchased and/or the subsequent printed ticket collected at the cinemas.

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PURCHASE OF ALCOHOL

Only persons over the age of 18 (eighteen) years may order and purchase alcohol from our licensed external Suppliers via the eBucks Shop. We will not process the payment for the purchase of alcohol to any person under the age of 18 (eighteen) years. The licensed Suppliers' own Services Terms will apply to the transaction and the items purchased from them will be delivered to You by the Supplier of the alcohol.

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DELIVERY

  • Delivery of products

    But for a few exceptions mentioned hereunder, goods that You purchase in the eBucks Shop will only be delivered to a South African residential street address (i.e. not to a postal address), chosen by You on Your purchase of the goods.

    Exceptions to the rule that goods will only be delivered to a residential street address includes the following:

    • Virtual Vouchers are sent by SMS to Your designated cellular phone number and when purchasing vouchers via the EASYSPEND SMS SERVICE to Your Selected Cell Phone Number;
    • Airtime is automatically uploaded onto a designated cellular phone within 24 (twenty-four) hours; and
    • Magazines will be delivered to a South African postal address. You must ensure that the postal address is one where You receive delivery of post by the South African Postal Services.

    The residential street address chosen by You must be within the borders of the Republic of South Africa. We do not deliver to all areas in the Republic of South Africa and We will inform You telephonically if Your residential street address falls in an area to which We do not deliver.

    If You request that the goods purchased in the eBucks Shop be delivered to a place of work, then the Recipient will be deemed to have accepted the goods on the date and time of signature by the Recipient. We will not be held responsible or liable for any loss, damage or theft of the goods by such Recipient or any other person.

    It is the Recipient's responsibility to ensure on delivery that the seals of the goods have not been broken or tampered with. If the seals has been broken or tampered with, You must contact the eBucks Contact Centre on 087 320 3200 within 24 hours of delivery to advise Us of the condition of the goods on delivery.

  • Delivery Fees

    The Website will automatically calculate one Delivery Fee for each Shopping Basket, which is separate from any Additional Delivery Fees,

    The Delivery Fee shall be included in the final Shopping Basket price, which final price You will have to accept upon Check Out in order to conclude the transaction.

  • Additional Delivery Fees

    An additional delivery fee may be charged for the delivery of goods to an area to which We do not usually deliver. You must however, give Your prior written approval for this additional delivery fee to be deducted from either Your eBucks Account or your FNB or RMB credit card or cheque account.

    Should You fail/omit to provide Us with Your written approval for deducting this Additional Delivery Fee within 24 (twenty four) hours from Our written request, then We will retain in Our sole discretion the right to terminate the purchase without Us incurring any liability whatsoever for such termination.

    If We attempt to deliver goods at a place and time agreed with You and You, Your domestic worker, security officer or the Recipient is unavailable to take delivery, a second and possible further attempts to deliver the goods will carry, in our sole discretion, an additional charge for each attempt. You will then be required to approve the additional charge for each attempt, which will be deducted from Your eBucks Account or Your FNB or RMB credit card or cheque account. Should You fail to approve this additional charge for each attempt, within 24 (twenty four) hours from Our written request, then We will retain in Our sole discretion the right to terminate the purchase and charge You the Delivery Fee, applicable Additional Delivery Fees and abovementioned additional charges for each attempt, without Us incurring any liability whatsoever for such termination.

    We shall in Our sole discretion decide whether We shall attempt to deliver the products after the first attempt.

  • Estimated Delivery Times

    The delivery period for different products may vary depending on the type of product and the availability of the product.

    Save for goods and services delivered by post, SMS or uploaded on a cellular phone, the Website shall automatically inform You, prior to Check Out, of the delivery time of each of the goods in the Shopping Basket, however all the goods in your Shopping Basket will be delivered at the same time. Accordingly, the delivery period of all products in Your Shopping Basket, shall constitute the delivery period of the goods with the longest delivery period.

    The delivery time of goods delivered by post, SMS or uploaded on a cellular phone will be solely dependant on the South African Postal Services or the relevant cell phone operators, respectively.

    We will not be liable, subject to the provisions of the Consumer Protection Act, when and if applicable, for any loss or damage You may suffer if the goods are not delivered within the estimated delivery times specified above

  • Tracking Your order

    To track Your order, contact the eBucks Contact Centre on 087 320 3200 and quote Your purchase reference number or alternatively You could track Your order on the Website.

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PRICING

  • Pricing of products

    We reserve the right to change the selling price of any goods and/or services from time to time without any prior notification.

    We will not enter into any negotiations regarding the price of the eBucks Shop goods and services.

    We do not warrant fix prices and the availability of goods and services in a Shopping Basket saved prior to Check Out for later use and accordingly accepts no liability whatsoever, subject to the provisions of the Consumer Protection Act, when and if applicable, for such price fluctuations and goods and services non-availability. The Website will automatically inform You of such changes once You re-enter your saved Shopping Basket and prior to Check Out.

  • Vouchers including Virtual Vouchers

    Vouchers are only available in denominations as advertised on the eBucks Shop or through the eBucks Contact Centre.

  • Errors and Omissions

    We reserve the right to correct at any stage all errors and omissions of the advertised prices of goods, services, Delivery Fees and Additional Delivery Fees.

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RETURNS & REFUNDS

Subject to the provisions of the Consumer Protection Act, when and if applicable:

All returns and refunds are subject to Our Suppliers' returns and refunds policies and Service Terms and We therefore do not guarantee the replacement of returned goods, as this is subject to the Suppliers' stock availability and Service Terms.

You may only return goods or request a refund in the following circumstances:

  • if the goods are damaged prior to delivery;
  • if the goods are faulty on delivery;
  • if the incorrect goods were delivered; or
  • enforcing the "cooling-off period" as described elsewhere in these Terms and Conditions.

No returns or refunds will be accepted after 6 (six) Business Days of delivery of the product.

Vouchers may not be cancelled or refunded if lost or stolen.

The goods will not, under any circumstances, be returned or refunded, unless the goods are in their unopened packaging or in their original condition and repackaged in their original packaging.

Prepaid airtime and travel-related tickets purchased are not refundable under any circumstances.

Suppliers will provide You with a credit note should the entire denomination of the voucher not be spent. Cash refunds will not be entertained in such instances.

If the content of the package was not checked on delivery, and You received the incorrect voucher denominations on opening, You must complete an affidavit and open a case at Your local police station and advise the eBucks Contact Centre on 087 320 3200 before Your request for a refund can be considered.

We will assist You in all refund requests, but all requests must first be made to the eBucks Contact Centre and only after a call is logged with the eBucks Contact Centre will Your request for a refund be forwarded to the Supplier.

If You transacted in Rand we will refund You in Rand to the FNB or RMB Private Bank credit card or cheque account that You used for the transaction. If You transacted in eBucks we will credit the eBucks Account You used for the transaction. If a part payment occurred using both eBucks and Rand and there was one product in the Shopping Basket we will refund You in eBucks and in Rand, in the same proportion in which you transacted in eBucks and Rand.If the Shopping Basket contained more than one product we will refund You in eBucks first, up to the full amount of eBucks used for the entire Shopping Basket transaction, and then the remainder, if applicable, in Rand.

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EASYSPEND SMS SERVICE

This service enables pre-selected qualifying Members with Personal eBucks Accounts to purchase virtual vouchers pre-selected by Us by sending Us an SMS offer to purchase instruction to short SMS number 30629 in response to an SMS received from Us, without You having to login to the eBucks Shop and Checking Out from the eBucks Shop.

To qualify for this service You must have an active Personal eBucks Account, Your eBucks balance must be equal or greater than eB1100, Your Personal eBucks Account must not be in a dormant status and we must have Your consent to market this service to You.

All purchases made via this service will be deemed to have been made via the eBucks Shop as Your SMS offer to purchase instruction to Us will be treated as an instruction from You to Us to purchase a virtual voucher for You through the eBucks Shop.

To enable Us to facilitate this service You authorise Us to clear Your Shopping Basket of any items saved therein. Clearing your Shopping Basket will result in all Your previously saved offers to purchase goods and services being deleted and You will have no record thereof.

You will be given a choice by Us as to which virtual vouchers your can purchase through this service based on Your prior purchasing preferences. You will be restricted to one virtual voucher purchase per SMS offer to purchase instruction You send Us. For Your offer to purchase in terms of this service to be valid:

  • the SMS You send Us must reach Us;
  • We must be able to validate You, Your identity, Your Personal eBucks Account and Your Selected Cell Phone Number;
  • You must include the following in your SMS offer to purchase instruction: the keyword eB, your South African Identity Number and one valid voucher option number that you want to purchase; and
  • You must have sufficient eBucks in Your Personal eBucks Account to fund the purchase and the applicable fees and charges.

If we are unable to validate You, Your identity, Your Personal eBucks Account and Your Selected Cell Phone Number Your SMS purchase instruction via this service will be invalid and We will not be able to process the transaction. We will notify you by SMS to your Selected Cell Phone Number:

  • If we have been unable to validate You;
  • If we are unable to process the transaction for any other reason; or
  • If the transaction is successful.

Once a valid offer to purchase has been processed by Us the virtual voucher reference number You purchased will be sent to your Selected Cell Phone Number.

Payment for virtual vouchers using this service may only be in eBucks. You authorise Us to debit Your eBucks Account with the amounts due to Us and the Supplier of the virtual vouchers for any purchases made by You via this service.

You will be charged for the SMS that You send us by your service provider at their applicable rates. You will also be charged a virtual voucher SMS delivery fee of eB25 (R2.50). If you request Us to resend a virtual voucher purchased by You We will charge You an additional delivery fee of eB50 (R5.00).

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Dis-Chem Gift Card Terms and Conditions

  1. The Dis-Chem gift card ("card") has no value until paid for by You and activated by Us.
  2. The minimum value that We will load on a card is R50.00 (fifty Rand).
  3. The card can only be used to redeem goods and sevices in Dis-Chem stores in South Africa.
  4. If the card is presented to a Dis-Chem cashier at the time of purchase, the available balance will be applied to your purchase.
  5. You can view the balance on the card at Dis-Chem's customer service desks.
  6. The card cannot be exchanged for cash nor will cash be given as change.
  7. You are liable to Us for any unathorised amounts activated on the card and You authorise us to debit your eBucks Account for any such amounts.
  8. If lost or stolen the Card cannot be replaced and You will loose the unused balance on the card.
  9. The consideration paid for the card remains the property of the bearer of the card, until the earlier of the card balance expiring, or the consideration paid for the card being redeemed for goods and services at Dis-Chem.
  10. Neither We nor Dis-Chem will be liable for lost or stolen cards delivered to Your designated address.
  11. The unused balance on the card will expire three years after it was issued by Us and will then be donated to the Dis-Chem Foundation for charitable donations.
  12. The date that the card is issued, as contemplated in S63 of the Consumer Protection Act, is the card purchase date.
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DISCOUNTS IN THE eBUCKS SHOP

If You are a FNB or RMB Private Bank customer and comply with all the discount rules below then You will qualify for discounts on certain eBucks Shop and eBucks Travel discounted products. The discount rules applicable to eBucks Travel products and the Lifestyle Desk are contained in the eBucks Travel Terms and Conditions.

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DISCOUNT QUALIFYING RULES

To qualify for discounts on discounted products purchased online through the eBucks Shop:

  1. You must be a FNB or RMB Private Bank Customer and a Personal Member of the eBucks Rewards Programme with one or more FNB or RMB Private Bank Qualifying Account(s).
  2. You must satisfy the Qualifying Criteria associated with Your Qualifying Accounts.
  3. All Your FNB and RMB Private Bank accounts must be Active and in Good Standing.
  4. Payment for the discounted products must be made from Your Personal eBucks Account as discounts are not available to Business Members.
  5. You must have earned an average of 300 (three hundred) eBucks or more per month over the seventh month period preceding the purchase of the discounted product. If you have been a Member for less than seven months preceding the purchase of the discounted product You must have earned an average of 300 (three hundred) eBucks or more per month over the entire period You have been a Member.
  6. Your discount status must reflect on our systems as qualified for discounts.
  7. The discounted products must be purchased using eBucks only.
  8. Your Rewards Level in conjunction with your Discount Level and Discount Level Booster must entitle You to a discount on the discounted product.
  9. Unless expressly otherwise stated in these Terms and Conditions discounts are only available if You purchase those discounted products directly from Us from the eBucks Shop through the eBucks Website, either personally by You or through the eBucks Contact Centre acting on Your instructions.
  10. Advertised discounts will not be available in any of Our Partner's or Supplier's retail stores, on any of our Partner's or Supplier's websites, on any Third party Websites, from any of our Partner's or Supplier's contact centres, nor from the eBucks Travel Desk.
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DISCOUNT LEVELS

Your Discount Level will determine the size of Your discount on discounted products purchased online through the eBucks Shop. If You qualify for a discount on a discounted product purchased through the eBucks Shop:

  1. The size of the discount on the discounted products will be determined by Your Discount Level.
  2. Your Discount Level is determined by Your Reward Level and by whether or not you qualify for a Discount Level Booster.
  3. If you have different Reward Levels for different FNB or RMB Private Bank Qualifying Accounts Your highest Rewards Level of Your Qualified Account will determine Your Discount Level before taking into account any Discount Level Booster.
  4. Your Discount Level will be increased by one level for each qualified Discount Level Booster qualifying product that You hold. Your Discount Level however cannot exceed Our highest Discount Level irrespective of Your Discount Level Booster and the number of products You hold.
  5. Your Discount Level and the discount You qualify for on discounted products will be reflected in the eBucks Shop once You have logged in to the eBucks Shop. Prior to log in the highest potential available discount based on the highest possible Discount Level will be illustrated which may not be applicable to You and Your Discount Level.
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DISCOUNT STATUS

We will give You one of the following 3 (three) discount statuses, each of which will impose different rights and obligations on You relating to accessing the available discounts online through the eBucks Shop:

  1. Qualified for Discounts If You comply with all the discount qualifying rules above You will be granted a "qualified for discounts" status. This status will provide You with access to all the available discounted products online through the eBucks Shop.
  2. Not Qualified for Discounts If You are not granted "qualified for discounts" status at the end of the 60 (sixty) days "penalty" status period, then You will further regress to a "not qualified for discounts" status. All Members who do not have a "penalised" status and who are not fully compliant with all the qualification rules above will have a "not qualified for discounts" status. A Member with a "not qualified for discount" status will immediately receive a "qualified status" once the Member fully complies with all the discount qualification rules above. You can not regress directly from a "qualified" status to a "not qualified" status without first receiving a "penalised" status. You can however have a "not qualified" status without first being in a "penalised" status if You were not previously in a "qualified" status.
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PROHIBITION AGAINST RESELLING DISCOUNTED PRODUCTS

  1. You may not resell or offer to resell any product which You have purchased on discount from Us.
  2. Your conduct will irrefutably be deemed misconduct, a breach of these Terms and Conditions and an abuse of the eBucks Rewards Programme If We discover that You are offering for sale or have resold any such discounted products and We reserve Our right to take appropriate action against You as explained elsewhere in these Terms and Conditions.
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PRICING

  1. Products in the eBucks Shop may be priced in eBucks or in Rand or in eBucks and in Rand.
  2. Discounts are however restricted to purchases made in eBucks only. Purchases in Rand or partly in Rand will not qualify for discounts.
  3. Please refer to the GENERAL PAYMENT OPTIONS elsewhere in these Terms and Conditions for the rules concerning Your payment options using either eBucks or Rand or a combination of eBucks and Rand.
  4. The advertised percentage discount will be calculated on the product's total non-discounted relevant eBucks or Rand price. A product's discounted eBucks price will be rounded off to the nearest 10 (ten) cents.
  5. We reserve the right subject to the provisions of the Consumer Protection Act, when and if applicable, to withdraw or change, from time to time and without prior notification, any advertised discount on any goods and services.
  6. You will not hold Us liable and We will not incur any liability for any damages, howsoever arising, which You have may have suffered, relating directly or indirectly to such withdrawal or change of an advertised discount.
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PAYMENT OPTIONS FOR DISCOUNTED PRODUCTS

  1. Please refer to the GENERAL PAYMENT OPTIONS elsewhere in these Terms and Conditions for the rules concerning Your payment options using either eBucks or Rand or a combination of eBucks and Rand.
  2. Discounts are restricted to purchases made online in eBucks only either personally by You or through the eBucks Contact Centre acting on Your instructions. Purchases in Rand or partly in Rand will not qualify for discounts. A Shopping Basket may contain both discounted and non-discounted products.
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REFUNDS FOR DISCOUNTED PRODUCTS PURCHASED

  1. If We, in our sole discretion, decide to give You Your requested refund for a purchased discounted product, You will only receive a refund up to the maximum of the amount which You actually paid for the product(s) after taking the discount into account.
  2. Under no circumstance whatsoever will We grant You a refund calculated on the non-discounted price of the product, irrespective of what prejudice or damage You may have suffered as a result of the refund.
  3. Please refer to RETURNS AND REFUNDS elsewhere in these Terms and Conditions for the rules concerning when We will refund you in eBucks and when in Rand.

 

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eBucks Online Partners

By being a Member of the eBucks Rewards Programme You are able to shop online via selected Online Partners.

By shopping with Our Online Partners, via their websites, You are provided with direct access to online shopping and paying with your eBucks by selecting the eBucks Payment Solution at the checkout point on the websites of Online Partners.

You can therefore make payment for your online purchases from a selected account on Your eBucks Account profile, without disclosing Your personal or business financial details to Online Partners.

You may pay for your online purchases in eBucks, Rand, or part pay in eBucks and Rand. Certain Online Partners may restrict Your payment options to eBucks only if you elect to pay with eBucks.

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SHOPPING ON ONLINE PARTNERS' WEBSITES

You are only able to shop on an Online Partners' website, using the eBucks Payment Solution, if You have registered as a Member of the eBucks Rewards Programme.

The price of the product purchased on the Online Partner's website, plus their delivery fee, is the amount that can be paid from Your eBucks Account, if you have sufficient eBucks available.

Certain Online Partners allow You to pay a portion of the amount due to them using your eBucks and the balance due to them with the other payment options available on the Online Partner's website.

All transactions and purchases made by You or from Your eBucks Account on the Online Partner's website are also subject to the Online Partner's own Service Terms.

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THE ONLINE PARTNER AND YOU

Once You have purchased a product or service from one of Our Online Partners, via their website, all queries relating to Service Terms returns and refunds, delivery and pricing are a matter between You and that Online Partner. Our role is confined to providing a convenient eBucks Payment Solution to enable you to spend Your eBucks when making purchases on Online Partners' websites.

We are not responsible for the stock holding or delivery of any product purchased on Our Online Partner's websites. This is the sole responsibility of the Online Partner. Should an Online Partner be out of stock of the product purchased, any delay or back order is solely the responsibility of the Online Partner. We provide a payment mechanism for the purchase of products and services on Online Partners' websites. We have no control over the operation of the Online Partner's business, including the products or services they promote or sell.

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ONLINE PARTNER REFUNDS

All returns and refunds are subject to the Online Partner's returns and refunds policies and Service Terms.

If the Online Partner authorises a refund to You in respect of a transaction using the eBucks Payment Solution, the Online Partner may authorise Us to credit the eBucks Account You used with the eBucks portion of the transaction.

The Online Partner will be responsible for initiating the request to credit the eBucks Account You used when transacting. Any requests for a refund in eBucks must be directed to the Online Partner. If the Online Partner authorises the refund it may not exceed the amount of eBucks You used when transacting.

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eBucks Travel

eBucks Travel is an offline and online travel shop which sources a variety of air travel, accommodation, car hire deals and travel packages for You from a number of Suppliers like airlines, hotel groups, car hire companies and other travel related companies and enables You to purchase such products and services.

These Terms and Conditions, together with the applicable Supplier's Service Terms, excluding those Service Terms which relates to the reservation, payment and refund procedures of Suppliers, form the entire agreement between You and Us regarding Your participation in the eBucks Rewards Programme, if applicable, and Your purchase of an eBucks Travel product

All Online Booking Engine ("OBE") reservation services, whether done by You or by one of our eBucks Travel agents or eBucks Lifestyle Desk assistants on Your behalf, are also subject to Kulula.Com's Service Terms, available at http://www.kulula.com/general/legal. When making a booking on the OBE You are dealing directly with Kulula.Com and You will be billed directly by Kulula.Com You consent to Your and Your travel companions relevant personal information being made available to Kulula.Com to process the reservation and the transaction and to the relevant personal information being retained by Kulula.Com and their suppliers and service providers, where applicable, in accordance with prevailing legislation.

The Suppliers' Service Terms can be viewed at:

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CONTACTING EBUCKS TRAVEL

You may contact Us and purchase selected eBucks Travel products via:

The eBucks Website:
  • You are only able to view selected eBucks Travel products on the eBucks Website.
  • For more options on packages or complex requests You must contact the eBucks Travel Desk.
  • You cannot purchase eBucks Travel products directly from the eBucks Website.
  • To purchase eBucks Travel products You must either contact the eBucks Travel Desk or alternatively You may access the OBE online through the eBucks Website to purchase selected eBucks Travel products available through the OBE.
  • The eBucks Travel products advertised on the eBucks Website are subject to availability and the prices displayed are subject to change. We reserve the right to correct any pricing errors displayed on the Website or the OBE.
The Online Booking Engine (""OBE"):
  • You can access the OBE via the eBucks Website.
  • The OBE enables You to search online for the availability of certain eBucks Travel products.
  • Once You have found suitable eBucks Travel products on the OBE, You will be able to book and purchase the selected eBucks Travel products online through the OBE without the assistance of the eBucks Travel Desk.
  • When booking or purchasing eBucks Travel products online through the OBE You are dealing directly with Kulula.Com and You will be billed directly by Kulula.Com.
  • If You are booking and purchasing airline tickets and You or Your passengers have a medical condition or any special requirements, such as a wheelchair, You must contact the eBucks Travel Desk on the same day that Your online booking through the OBE has been confirmed so that the eBucks Travel Desk can request the required assistance for You. For further information concerning this please refer to the PRODUCT SPECIFIC TERMS AND CONDITIONS.
The eBucks Travel Desk:
  • The eBucks Travel Desk can assist You in booking available eBucks Travel products advertised on the eBucks Website and also with a wide range of flights, accommodation and travel packages tailored to Your needs. Any reservations made on Your behalf through the OBE will be deemed to have been made by You directly with Kulula.Com.
  • Any cancellations or changes to eBucks Travel bookings made either through the OBE or the eBucks Travel Desk must be done through the eBucks Travel Desk. You must also direct any eBucks Travel enquiry, compliment or complaint to the eBucksTravel Desk.

    You can contact the eBucks Travel Desk on:
    Telephone 0861115252
    Fax: 0861100065
    E-mail: travel@ebucks.com
  • The eBucks Travel Desk is open between 08h00 to 17h00 (Monday to Friday) and is closed on weekends and public holidays.
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eBUCKS TRAVEL SPECIFIC FEES AND CHARGES

The eBucks Travel fees and charges specified below are in addition to general eBucks Rewards Programme fees and charges, the eBucks Travel product purchase price and any Supplier specific fees and charges that may be imposed by Suppliers. The eBucks Travel product purchase price and all fees and charges will be debited directly to Your nominated FNB cheque account, credit card or eBucks Account. Our fees and charges are not refundable. This section must be read with the general FEES AND CHARGES applicable to the eBucks Rewards Programme.

Booking Fee:

If You contact the eBucks Travel Desk to assist You in purchasing an eBucks Travel product which is accessible via the OBE or which You are prohibited from purchasing directly via the OBE, You will be charged a booking fee for each eBucks Travel Desk booking, irrespective of the number of eBucks Travel products purchased as part of that booking. A booking fee is not charged for purchases you make directly by You via the OBE. A booking fee will however be charged if an eBucks Travel Desk consultant makes an OBE booking on Your behalf.

Change Fee:

You will be charged a change fee for any changes made through the eBucks Travel Desk to confirmed bookings.

Cancellation Fee:

You will be charged a cancellation fee for any cancellations through the eBucks Travel Desk of confirmed bookings.

Current Fees:

Below is Our current eBucks Travel specific fees and charges which We may review from time to time at our sole discretion.

Booking Fee eB1140 (R114.00)
Change Fee eB1140 (R114.00)
Cancellation Fee eB 1140 (R114.00)
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eBUCKS TRAVEL DISCOUNTS

This section must be read with DISCOUNTS IN THE EBUCKS SHOP, DISCOUNT QUALIFYING RULES, DISCOUNT LEVELS, YOUR DISCOUNT STATUS, PROHIBITION AGAINST RESELLING DISCOUNTED PRODUCTS, PRICING, PAYMENT OPTIONS FOR DISCOUNTED PRODUCTS AND REFUNDS FOR DISCOUNTED PRODUCTS PURCHASED, which apply in addition to the specific eBucks Travel discount rules in this section. If a conflict exists between these specific eBucks Travel discount rules and the other sections referred to these specific eBucks Travel discount rules will prevail to the extent of the inconsistency.

KULULA DISCOUNT RULES

The specific additional Kulula ticket discount qualifying criteria to qualify for discounts are:

  • Ticket bookings must be done through the OBE to qualify for discounts.
  • The full ticket price must be paid for in eBucks.
  • Tickets for people under the age of 2 (two) do not qualify for discounts.
  • Payment for the ticket (s) must be made entirely from Your Personal eBucks Account and cannot be split between different eBucks Accounts.
  • Discounts apply to the ticket price only, excluding airport taxes, surcharges, levies and VAT.
  • Passengers will also qualify for discounts at Your Discount Level if all the other discount qualifying criteria have been met, if You are travelling on the same flight(s) as them and if they are 18 (eighteen) years or older they must have a FNB or RMB Private Bank Qualifying Account. Passengers will not qualify for a discount on any of the flights in an OBE booking unless You are travelling with them on all their flights included in the booking and unless Your and their ticket bookings were made at the same time as part of one OBE booking.

EMIRATES DISCOUNT RULES

The specific additional Emirates ticket discount qualifying criteria to qualify for discounts are:

  • Ticket bookings must be done by You through the OBE unless the booking includes a person under the age of 2 (two). For bookings including a person under the age of 2 (two) and You must contact the eBucks Travel Desk at 086 111 5252 to arrange the booking and this will not preclude You from meeting this specific discount qualification criteria.
  • A minimum eBucks payment of eB5000 (five thousand eBucks) per ticket must be made. The balance may be paid for in Rand.
  • Payment for the eBucks portion of the ticket must be made entirely from Your Personal eBucks Account and cannot be split between different eBucks Accounts
  • Discounts apply to the ticket price only, excluding airport taxes, surcharges, levies and VAT.
  • Tickets for people under the age of 12 (twelve) do not qualify for discounts.
  • Passengers will also qualify for discounts at Your Discount Level if all the other discount qualifying criteria have been met, if they are travelling on the same flight and in the same cabin class as You, if a minimum eBucks payment of eB5000 (five thousand eBucks) per passenger ticket is made by You from Your Personal eBucks Account and if passengers are 18 (eighteen) or older they must have a FNB or RMB Private Bank Qualifying Account.
  • First class tickets do not qualify for discounts.
  • Tickets including different cabinet classes do not qualify for discounts.
  • Tickets must be for a flight departing from and returning to the same airport. Different cities or airports cannot be combined. Multi-leg flights where the ticket cannot be booked as a roundtrip do not qualify for discounts.
  • Discounts are only available on listed available discounted tickets to the destinations listed on the OBE.
  • One-way tickets do not qualify for discounts.
  • Passengers will also qualify for discounts at Your Discount Level if all the other discount qualifying criteria have been met, if You are travelling on the same flight(s) and in the same cabin class as them, if a minimum eBucks payment of eB5000 (five thousand eBucks) per passenger ticket is made by You from Your Personal eBucks Account and if passengers are 18 (eighteen) or older they must have a FNB or RMB Private Bank Qualifying Account. Passengers will not qualify for a discount on any of the flights in an OBE booking unless You are travelling with them in the same cabin class on all their flights included in the booking and unless Your and their ticket bookings were made at the same time as part of one OBE booking.
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CHANGES, REFUNDS AND CANCELLATION DISCOUNT RULES

  • If You or Your passengers make any changes to the original ticket booking details that results in You not travelling on the same flight(s) and cabin class as your passengers we will recoup the discounts Your passengers qualified for from You.
  • If You make changes to Your or Your passengers original ticket booking details that results in a fare increase You will not be entitled to any discounts on the increased fare. Discounts will be restricted to the original ticket price if You qualify for discounts.
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EBUCKS TRAVEL PAYMENT OPTIONS

This section must be read with the PAYMENT OPTIONS IN THE EBUCKS SHOP which apply to the eBucks Rewards programme in general.

eBucks Travel OBE Payment:

  • Payment can be made in either eBucks or Rand or a combination of eBucks and Rand.
  • You may not split your payment between more than one eBucks Account or Rand account.
  • Payment in eBucks must be made from Your eBucks Account.
  • Payment in Rand must be made from a FNB or RMB Private Bank credit card or Your FNB or RMB Private Bank cheque account.
  • No debit cards or payments from other bank cards or accounts are accepted.

eBucks Travel Desk Payment:

  • Payment can be made in either eBucks or Rand or a combination of eBucks and Rand.
  • You may not split your payment between more than one eBucks Account or Rand account.
  • Payment in eBucks must be made from Your eBucks Account.
  • Payment in Rand must be made from a FNB or RMB Private Bank credit card or cheque account.
  • No debit cards or payments from other bank cards or accounts are accepted.
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EBUCKS TRAVEL OFFER AND ACCEPTANCE

  • You acknowledge that advertising and placing eBucks Travel products on the Website, OBE or through the eBucks Travel Desk or quoting the price of eBucks Travel products are not considered an offer to purchase.
  • You will make the offer to purchase the eBucks Travel products upon Us receiving Your signed travel confirmation form, if a booking is made via the eBucks Travel Desk and not processed through the OBE by the eBucks Travel Desk. For bookings made via the OBE Your offer to purchase will be made when You confirm Your booking through the OBE or when you confirm You confirm Your booking telephonically when the eBucks Travel Desk is making the OBE booking on Your behalf.
  • Notwithstanding any other terms and conditions contained in these Terms and Conditions or in any other document, Your offer will only be accepted once Your booking has been made and confirmed and payment has been received for the booking.
  • We retain in Our sole discretion the right to accept or reject Your offer.
  • Therelevant Supplier's Service Terms, excluding those Service Terms which relates to the reservation, payment and refund procedures of Suppliers, will apply to you travel booking. It is Your responsibility to ensure that You are fully aware of these Service Terms, which are available on request. Kulula.Com's Service terms are available at http://www.kulula.com/general/legal.
  • Once You have accepted the eBucks Travel quotation You must confirm all bookings made via the eBucks Travel Desk before 16h00 on the same day of receiving the travel confirmation form from Us by completing and returning the travel confirmation form to Us to avoid cancellation fees and price increases on the fares or rates quoted.
  • If You make an eBucks Travel booking via the OBE, We will summarise on an online confirmation form the details of those eBucks Travel products which You have selected to purchase as well as Your payment option. You will be requested on the aforesaid online confirmation form to accept Our Terms and Conditions by clicking on the space provided. Once You have accepted Our Terms and Conditions, then You will be required to click on the "Pay Now" button. Only once You have clicked on the "Pay Now" button will Your booking be reserved and purchased simultaneously.

IMPORTANT:

Under no circumstances will We refund You should You have made a mistake relating to the details of Your purchased eBucks Travel product.

Since all eBucks Travel products and related services and activities are provided by Suppliers to eBucks Travel, We do not, subject to the provisions of the Consumer Protection Act, when and if applicable, accept liability for any actions, errors or omissions on the part of any Suppliers and/or any other service providers, which are governed by their respective rules, regulations and Service Terms.

You acknowledge that some Suppliers offering certain services and activities may require You and Your travel partners to sign their liability waiver and additional terms and conditions prior to participating in the service and/or activity they offer. You understand that any violation of any such Supplier's rules and restrictions may result in cancellation of Your and/or Your travel partners' reservation(s), in You and/or Your travel partners being denied access to the applicable travel product, in You and Your travel partners forfeiting any monies paid for such reservation(s), and/or in Our debiting Your accounts and/or holding You liable for any costs We incur as a result of such violation.

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CANCELLATIONS, CHANGES AND REFUNDS

  • All refunds, including but not limited to refunds occasioned by change requests or cancellations, are dependent on the Supplier's refund policy and Service Terms.
  • Once You have accepted the travel confirmation form, all cancellations, for whatsoever reason, will carry a penalty under the Supplier's Service Terms which may in certain instances be up to 100% of the total cost of the travel package.
  • All requests for refunds, cancellations or changes to an already booked eBucks Travel product must be directed to the eBucks Travel Desk. No cancellations or change requests can be requested or effected via the OBE or relevant Supplier directly.
  • The eBucks Travel Desk charges cancellation and change fees for all allowed changes and cancellations of partially for fully paid up bookings. These fees are in addition to any Supplier fees that may be applicable when making changes and cancelling bookings. Deposits paid and Our booking fees are not refundable. For further information concerning Our fees and charges please refer to EBUCKS TRAVEL SPECIFIC FEES AND CHARGES.
  • If any refund is due to You, You will be will be refunded in eBucks into Your eBucks Account for the amount of eBucks used by You to purchase the eBucks Travel product. Any Rand balance, if applicable, will be credited to the bank account You used to pay for the eBucks Travel product.
  • If You have erroneously made a duplicate booking on the OBE, you may request a reversal of the booking through the eBucks Travel Desk before 16h00 on the same day that the duplicate booking was made on the OBE and We will attempt to assist you. If We are not able to secure a reversal You will remain liable for the duplicate booking that You made. OBE errors made by allocating the incorrect amounts to your eBucks Account and Rand account cannot be reversed. Assisting You in correcting any other OBE booking errors will be in the sole discretion of the eBucks Travel Desk after taking the Suppliers Service Terms into account.
  • If you want to cancel Your booking and request a refund due to medical reasons we require a medical report from your doctor giving the reasons why you are not fit to travel. The Suppliers refund policy and Service Terms will determine whether you are entitled to a cancellation and refund.
  • Refunds for airfares can take anything between 1 week and 8 weeks. We cannot refund You until the airlines have refunded Us. Once We have received the refund from the airline We will refund You immediately and send You written confirmation of the refund.
  • Other refunds are dependent on the relevant Supplier and can take up to 8 weeks. We cannot refund you until the Suppliers have refunded Us. Once we have received the refund from the airline We will refund You and send You written confirmation of the refund.
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TRAVEL RISK AND INSURANCE

You undertake all activities associated with eBucks Travel products and services at Your own risk.

Although most travel, including travel to international destinations, is completed without any serious incidents, certain travel destinations, products and services may involve greater risks than others. It is Your and Your travel partners' sole responsibility to research and ascertain the risk associated with certain travel destinations, products and services, including but not limited to: the method of travel, travel routes, travel itineraries, travel experiences and travel destinations. By offering for sale travel products and services, We do not represent or warrant that such travel products or services are advisable or without risk, and accordingly We are not liable, subject to the provisions of the Consumer Protection Act, when and if applicable, for damages or losses that may result from such travel.

No travel insurance is available through eBucks Travel and no travel insurance is included with any of the products or services available through eBucks Travel. It is Your sole responsibility to ascertain and determine whether You will require any travel insurance. We recommend that You consider obtaining comprehensive travel insurance and that You seek appropriate advice from an authorised financial services provider in this regard.

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CURRENCY FLUCTUATIONS

Prices of eBucks Travel products which have an international element thereto are subject to currency fluctuations.

All such products' prices quoted to You by the eBucks Contact Centre or the eBucks Travel Desk and/or those prices stated on Our travel confirmation forms are quoted to You subject to such currency fluctuations. If such a product's price increase, due to currency fluctuations, from the time that We have quoted or stated to You the product's price, until such time that we have debited Your eBucks Account and/or other accounts, We reserve the right to charge You the product's actual price as increased by currency fluctuations. For the avoidance of doubt it is recorded that, We reserve the right to charge You the product's increased price, notwithstanding the fact that You have already signed or confirmed acceptance of the travel confirmation form.

We will however first request Your permission to deduct from Your relevant account(s) such product's increased price and should You omit or refuse to provide Us with the required consent, then We will not proceed to book the product on Your behalf.

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UNSCHEDULED EXTENSIONS

In the unlikely event of there being an unscheduled extension or variation to an eBucks Travel product caused by flight delays, bad weather, strikes, technical difficulties, communication breakdowns, Your or Your travel companion's actions and/or omissions (irrespective whether such conduct is negligent or not) and/or any other cause which is beyond Our control, then You will be liable for the any expenses relating thereto, including but not limited to hotel accommodation and flights

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VALID TRAVEL DOCUMENTS

IMPORTANT: It is Your responsibility alone to ensure that You and Your relevant travel partner(s) are in possession of valid passports for the duration of Your trip. Some destinations require that one's passport be valid for a certain length of time; in general, 6 (six) months after completion of travel. You may also be required to obtain a visa, health certificates or any other travel related documents for some destinations, even as a transit passenger, prior to departure, and it is Your responsibility to do so. It is also Your responsibility to collect Your own travel documents from the travel agency nominated on Your travel confirmation form, if applicable.

For information on passport, visa requirements, health certificates, vaccinations or any other travel related documents and requirements, You should contact the embassy, high commission or consulate of the country to which You will be travelling or alternatively contact the eBucks Travel Desk for further assistance, prior to and at the time that You are making a booking via eBucks Travel. If You are not travelling immediately after making the booking, then You should contact the same aforesaid bodies timeously before You commence Your travel to ensure that the requirements which are applicable to You and Your travel partners have not changed and that You and Your travel partners' travel documents remain valid for all flights, destinations and planned stopovers.

IMPORTANT: A failure to travel with the correct documentation could result in You and/or Your travel partner(s) being refused travel, entry to the country of Your destination or stop-over, deportation or incarceration and in such circumstance(s) You and Your travel partner(s) shall not hold Us liable for any costs, claims, consequences or damages suffered of whatsoever nature, arising from Your and/or Your relevant travel partners' failure/omission to ensure that he/she has complied with all travel documentation requirements. You will also fully indemnify Us against all claims by any person, including Your relevant travel partners, for all damages, fines, penalties, causes of actions, costs (including all legal fees on an attorney and own client scale, resulting from Your and/or Your travel partners' failure/omission to ensure that he/she has complied with all travel documentation requirements.

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PRODUCT SPECIFIC TERMS AND CONDITIONS

The following product specific terms and conditions will apply. A specific Supplier's Service Terms, except for those Service Terms which relates to reservation, payment and refund procedures, will however prevail to the extent that it conflicts with these product specific terms and conditions:

HOTELS/ACCOMODATION ESTABLISHMENTS

  • All rates and availability of accommodation quoted are subject to change without prior notice.
  • Rates quoted are on a per person per night sharing basis and are for accommodation only, unless specifically stated otherwise. Additional single supplements may apply.
  • The meal plan will be indicated on Your quotation or travel confirmation form. B&B denotes Bed and Breakfast. DBB denotes Dinner, Bed and Breakfast. FB denotes full board which includes Breakfast, Lunch and Dinner. AI denotes all inclusive and includes Breakfast, Lunch, Dinner and selected drinks as specified by the establishment.
  • Rates quoted are not available for groups or conferences.
  • All accommodation provided in terms of any booking made via the OBE or the ebucks Travel Desk will be subject to the specific hotel or establishments terms and conditions.
  • Hotels and establishments providing accommodation undergo renovations from time to time which may impact on your enjoyment of the accommodation. We are not responsible or liable for any compensation or damages that You or Your travel companion may suffer due to renovations taking place while resident at the hotel or establishment.

CAR HIRE

  • All rates quoted are subject to change and availability without prior notice and standard terms and conditions apply to all car rentals.
  • All rates include VAT, 200 FREE kilometres per day, collision damage waiver, theft lost waiver , third party liability insurance, general public liability insurance , location surcharge and tourism levy.
  • Rates excludes, the excess on collision damage waiver, uel deposits, special requests such as an extra driver, windscreen damage and one-way drop off fees, extra kilometers exceeding the 200 FREE kilometers per day, and may exclude the contract fee depending on the Supplier.
  • All additional costs (e.g. fuel consumption, additional kilometers, additional drivers, pick-up or drop-off fees) must be settled directly by You , on return of the car, with a credit card. If you don't settle the amount You authorise Us to debit Your eBucks Account and/or credit card with the amount due without notice to You.You authorise Us to directly debit Your eBucks account and/or credit card without any notice to You with the amount of all traffic fines incurred in respect of the car while the car was hired by You.
  • You will be required to provide a valid identity document, a valid driver's license and a valid credit card on collection of the hired car.

AIRLINES

  • Airfares are subject to availability and fare increases without any prior notice.
  • Bookings for tickets must be in Your and Your passengers names and surnames as reflected in Your and Your passengers passports. Once a booking is confirmed, name changes (spelling or full name) are not allowed. A new ticket will have to be purchased and cancellation penalties will apply to the original ticket purchased.
  • If your ticket is refundable, a cancellation fee will be charged if a flight is cancelled before departure. Flights cancelled or unused after departure are non-refundable.
  • If you do not show up for your flight, your full ticket will be forfeited (changes must be made at least 8 hours prior to departure)
  • Refunds are not permitted on coupons used out of sequence.
  • If changes are permitted on your ticket, the change is subject to the original fare class availability, if available at the time of change. Re-routes are permitted on certain tickets, subject to airline rules.
  • Upgrades to a higher fare class are permitted on some tickets. Standard change penalties will apply, subject to airline rules.
  • All tickets have a min a maximum stay requirement
  • Special fares have a minimum and maximum stay requirement and may not be available during peak seasons and weekends. You may qualify for a special fare if You make an advance booking.
  • All changes to booked air tickets will incur costs, which costs will vary according to the various different airline rules, and may, subject to the provisions of the Consumer Protection Act, when and if applicable, be as much as 100%. All changes will incur an Change Fee.
  • All domestic fares quoted include VAT, airport taxes, security tax, fuel surcharges and the Booking Fee (if applicable).
  • All international fares quoted exclude VAT, but include airport taxes, security tax, fuel surcharges and the Booking Fee . All changes to Your air ticket will incur a cost to You.
  • Once Your air ticket has been issued, the specific airline rules apply.
  • All airline check-in times are subject to the specific airline rules.
  • Each airline applies its own standard policies regarding the number of pieces of luggage and the weight/mass restrictions applicable thereto per passenger. It will be Your and/or Your travel companion's solely responsible to enquiry as to the particular airlines' policies. In the event that You and/or Your travel companion exceeds the luggage limit stipulated, any further expense incurred as a result thereof will be for Your own account.
  • If You for whatever reason miss the flight, You will be deemed to have forfeited the amount paid.
  • Please note that the OBE will not facilitate pre-flight seat allocations. Once You have booked an air ticket via the OBE, You may, if available, follow the link on Our Website to the relevant airline's website or contact its call centre, to pre-book Your required seats, You will need the reference number which the OBE generated upon Your purchase of the air ticket to pre-book a seat.
  • Group bookings are subject to special rates and a group quote must be requested for group bookings from the eBucks Travel Desk. A group booking is classified as 10 people or more travelling on the same flight.
  • Medical Conditions and Special Services requirements
IMPORTANT: Members booking via the OBE must contact the Travel Desk on the same day that Your online booking through the OBE has been confirmed so that the Travel Desk can request the required assistance from you if at any time during any leg of a flight, You or Your passengers have medical conditions or other special conditions for which they may require assistance or who have special service requirements during embarkation, disembarkation or onboard, including but not limited to those conditions and requests listed below:
  • Animal in hold;
  • Blind passenger;
  • Basinet/Carrycot;
  • Commercial courier;
  • Deaf passenger;
  • Deportee (accompanied);
  • Deportee (unaccompanied);
  • Extra seat;
  • Fragile baggage;
  • Group seat;
  • Fragile baggage;
  • Group seat;
  • Group fare;
  • Language assistance;
  • Meet and assist;
  • Medical case (including but not limited to conditions which is believed to be actively contagious or communicable and life threatening to other passengers and crew; which may cause or induce unusual behaviour, or a physical condition, which could have an adverse effect on the welfare and comfort of other passengers and crew members; which is considered to be a potential hazard to the safety of the flight; which may cause the flight to be diverted or perform an unscheduled stop; or which may reasonably foreseeable require any kind of assistance).
  • Pet in cabin;
  • Stretcher;
  • Unaccompanied minor (i.e. between the ages of 0 – 16);
  • Wheelchair (carry on);
  • Wheelchair (can climb stairs);
  • Wheelchair (cannot climb stairs); and
  • Pregnant women after her 28th week of gestation.

Please note the aforesaid Members and passengers who are required to book via the eBucks Travel Desk, will be liable to pay a booking fee, irrespective of any discounts which they may qualify for. We may in our sole discretion in exceptional circumstances waive Our booking fee for certain disabilities.

IMPORTANT: Should any Member and/or Passenger have the abovementioned conditions or special service requirements, but nevertheless proceed to book via the OBE and not the eBucks Travel Desk, then the relevant airline's terms and conditions will apply. In such circumstances the relevant airline may refuse You permission to board the aircraft and You will then forfeit all monies You have paid for the flight ticket. Should the airline, in their sole discretion, be able to accommodate You, You will nevertheless be liable for all additional Cancellation Fees, Change Fees and Booking Fees as provided elsewhere in these Terms and Conditions. In such circumstance(s) You and Your passengers shall not hold Us and the relevant airline liable for any costs, claims, consequences or damages suffered of whatsoever nature, arising from Your and/or Your passengers' failure/omission to book via the eBucks Travel Desk. You will also fully indemnify Us, subject to the provisions of the Consumer Protection Act, when and if applicable, against all claims by any person, including Your passengers, for all damages, fines, penalties, causes of actions, costs (including all legal fees on an attorney and own client scale), resulting from Your and/or Your passengers' failure/omission to book via the eBucks Travel Desk.

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TRAVEL PACKAGE POLICY

Travel packages are pre-package through tour operators. The packages quoted are subject to availability, fare increases and specific terms and conditions.

All changes/cancellations will incur costs, which may, subject to the provisions of the Consumer Protection Act, when and if applicable, be as much as 100%.

Kindly note that due to constant currency fluctuations the taxes quoted may vary from date of quotation to date of payment. You will solely be liable for paying the difference in such taxes and We do not accept any liability whatsoever for the difference in such taxes.

You shall not hold Us liable for any non-availability, changes in prices or any damages suffered due to circumstances changing from the date of quotation to the date We accept Your offer to purchase the eBucks Travel product.

We shall only be liable for those costs of the travel package as expressly stated in the Itinerary. All other costs, notwithstanding such additional costs being associated, directly or indirectly, with Our expenditure obligations, shall be for Your sole account.

The travel package shall only be for Your or such other person's designated by You upon purchasing the travel package and his/her companion(s) who shall accompany him/her on his/her travel, as the case may be), and shall not be ceded, sold, bartered or in any way whatsoever be transferred to any other person. The travel package or any unused component thereof shall not be redeemed for cash or kind or in any way whatsoever

 

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COMBINE AND SAVE PACKAGES

You are able to book combine and save packages either through the OBE or through the eBucks Travel Desk. This allows You to book a travel package that includes a combination of flights, hotels and cars. To make changes to your combine and save packages please contact the eBucks Travel desk for assistance.

IMPORTANT: IMPORTANT: Supplier cancellation and change fees and penalties will apply in addition to the eBucks Travel fees when changing Your combine and save package. This could result in a new booking having to be made for You and Your travel companions and You forfeiting the full amount you paid for the original booking.

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eBucks for Business

INTERPRETATION

eBucks for Business ("eBucks for Business" or "eBucks for Business Programme") is a distinct component of the eBucks Rewards Programme designed exclusively for FNB's qualifying Business Banking and Commercial Banking customers. Members of the eBucks for Business Programme will be referred to as "eBucks for Business Members".

These terms and conditions ("eBucks for Business Terms and Conditions") must be read with the Terms and Conditions, Disclaimers and Privacy Policy applicable to all Members of the eBucks Rewards Programme, including eBucks for Business Members, available at www.eBucks.com and the terms and conditions, disclaimers and privacy policy applicable to the remainder of Your banking relationship with FNB available at www.fnb.co.za from an FNB branch or from Your FNB relationship manager. If a conflict or inconsistency exists between these eBucks for Business Terms and Conditions and the abovementioned other terms and conditions, these eBucks for Business Terms and Conditions will prevail to the extent of the conflict or inconsistency.

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ELIGIBILITY FOR eBUCKS FOR BUSINESS

Eligibility for eBucks for Business is restricted to FNB Business Banking and FNB Commercial Banking customers that meet the new qualifying criteria ("Qualifying Customers"). To qualify, FNB Business Banking and FNB Commercial Banking customers must: have a qualifying FNB Business Banking or FNB Commercial Bank Account with an account turnover not exceeding R40 000 000 (forty million Rand) per annum; be registered for either FNB Online Banking or FNB Online Banking Enterprise™; have provided FNB with marketing consent to market to them; and their account(s) with FNB must be in Good Standing.

Refer to eBUCKS REBATES ON YOUR PREPAYD ACCOUNT for the separate eligibility and qualifying criteria to earn eBucks on a PrePayd Account. Qualifying FNB Commercial Banking customers with a qualifying FNB Commercial bank account with an account turnover exceeding R40 000 000 (forty million Rand) per annum can only earn eBucks on a PrePayd Account as set out in eBUCKS REBATES ON YOUR PREPAYD ACCOUNT.

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REGISTERING FOR eBUCKS FOR BUSINESS

Qualifying Customers, including FNB Commercial Banking customers who are eligible to earn eBucks on their PrePayd Accounts, who are not existing eBucks for Business Members will be required to register for and become an eBucks for Business Member of the eBucks for Business Programme to benefit from it. Qualifying Customers can register for eBucks for Business at www.eBucks.com. For further information on registering for the eBucks for Business Programme see REGISTRATION FOR THE eBUCKS REWARDS PROGRAMME.

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eBUCKS FOR BUSINESS REWARDS

Qualifying eBucks for Business Members ("You" or "Your") will accumulate points based on Your banking activity and behaviour over a prior rolling 12 (twelve) month period. There are four categories under which You can accumulate points: Your utilisation of FNB products; Your use of FNB's Electronic Channels; Your use of value added services offered by FNB; and whether or not Your FNB account(s) are in Good Standing. The amount of points that You have accumulated over the previous 12 (twelve) months will determine Your Reward Level.

Your Reward Level will in turn determine the amount of eBucks that You will receive as a rebate on Your qualifying prepaid airtime purchases and qualifying prepaid electricity purchases made through the FNB Electronic Channels, on qualifying fuel purchases using your FNB Visa Business Cheque Card, on qualifying FNB Visa Business Cheque Card POS purchases, on Qualifying Shoprite Checkers Purchases using your FNB Visa Business Cheque Card and on qualifying Subscription Products.

Your eBucks rebate will be transferred into your Business eBucks Account for You to spend through the online eBucks for Business Shop located within Your FNB Online Banking profile at www.fnb.co.za, the online eBucks Shop located at www.eBucks.com and the various other spend options available to You through the eBucks Rewards Programme, including on Qualifying Shoprite Checkers eBucks Card Purchases.

For further information on how to accumulate points, the different Rewards Levels, the eBucks rebates You may qualify for, the Qualifying Accounts and Qualifying Criteria, rewards earn rules, restrictions, caps, limitations and the available spend options please visit www.eBucks.com or www.fnb.co.za.

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eBUCKS REBATES ON FUEL PURCHASES

Qualifying eBucks for Business Members can receive rebates in eBucks on Your fuel purchases using a qualifying FNB VISA Business Cheque Card. The size of your rebate depends on your Rewards Level. For further information see eBUCKS FOR BUSINESS REWARDS. Even if You do qualify for an eBucks rebate on Your fuel purchases you will not receive the eBucks rebate if:

  • the fuel retailer refuses to accept Your FNB VISA Business Cheque Card for whatever reason, as the fuel retailer has a discretion as to which cards they are willing to accept for the sale of fuel and We cannot force a fuel retailer to accept any specific card as payment for fuel;
  • if We cannot identify a qualifying fuel transaction, at the time the transaction is processed by the fuel retailer, due to the fuel retailer not processing the transaction as a fuel transaction correctly. This means that We cannot identify the transaction as a fuel transaction and We therefore cannot pay You any eBucks rebates for the transaction, irrespective of whether You can establish after the fact that it was indeed a fuel transaction; if the fuel transaction occurs outside the Republic of South Africa; if Your FNB Business Banking or FNB Commercial Bank Account is dormant or closed; or in the case of the fraudulent use of a card or account for any reason.

Qualifying eBucks for Business Members receiving rebates on fuel purchases using a qualifying FNB VISA Business Cheque Card will not earn additional rewards for on FNB Visa Business Cheque Card POS purchases on the same transaction.

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eBUCKS REBATES FOR SHOPPING AT SHOPRITE CHECKERS

As from 1 September 2013 qualifying eBucks for Business Members, can earn eBucks from FirstRand Bank Limited on Qualifying Shoprite Checkers Purchases. As from 2 September 2013 qualifying eBucks for Business Members, will also be able to spend their accumulated eBucks on Qualifying Shoprite Checkers eBucks Card Purchases. Qualifying eBucks for Business Members earning rewards on Qualifying Shoprite Checkers Purchases will not earn additional rewards on FNB Visa Business Cheque Card POS purchases on the same transaction.

Even if You do qualify for rewards on Qualifying Shoprite Checkers Purchases You will not receive the reward if: the Partner is unable to accept Your FirstRand Bank Cards for any reason; We cannot identify Qualifying Shoprite Checkers Purchases at the time the transaction is processed by the Partner for any reason, including but not limited to the Partner not processing the transaction correctly; the Qualifying Account is dormant or closed; or the Qualifying Shoprite Checkers Purchases constitutes a fraudulent transaction.

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eBUCKS REBATES ON YOUR PREPAYD ACCOUNT

From 1 August 2013, qualifying Commercial Members can earn eBucks on their FNB Commercial Banking PrePayd accounts. To qualify FNB Commercial Banking customers must have an active FNB Commercial Banking PrePayd Account linked to a qualifying FNB Commercial Banking transactional account; must have a transactional account turnover exceeding R10 000 000 (ten million Rand) per annum in the name of the same person or legal entity; must be registered for eBucks for Business; must be registered for either FNB Online Banking or FNB Online Banking Enterprise™ at the standard pricing option and have used either of these online channels during the month; must have provided FNB with marketing consent to market to them; must have registered with FNB to receive their bank statements by email only; must be registered for inContactPro; must have an active FNB Business Banking or FNB Commercial Banking cheque card; and all their transactional account(s) with FNB must be in Good Standing. Qualifying Commercial Members with an account turnover exceeding R40 000 000 (forty million Rand) per annum can only earn eBucks on a PrePayd Account as set out in this section.

Qualifying Commercial Members will earn a percentage of their Qualifying Commercial Electronic Banking Fees back in eBucks every month. The eBucks earn criteria and Your earn percentage is determined by Your banking activity and behaviour. The amount of eBucks You can earn is capped according to Your earn percentage. FNB Online Banking Enterprise™ banking fees for the purposes of determining your eBucks rebate are capped at 15% (fifteen percent) of Your overall electronic banking fees.

Your eBucks earned will be transferred into your Business eBucks Account for You to spend through the online eBucks for Business Shop located within Your FNB Online Banking profile at www.fnb.co.za, the online eBucks Shop located at www.eBucks.com and the various other spend options available to You through the eBucks Rewards Programme. Subscription Products are not available to qualifying Commercial Members with an account turnover exceeding R40 000 000 (forty million Rand) per annum.

For further information on how to earn eBucks, the different earn percentages, the eBucks rebates You may qualify for and the available spend options please visit www.eBucks.com and www.fnb.co.za.

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eBUCKS FOR BUSINESS CARD

You will be issued with an eBucks for Business Card when becoming an eBucks for Business Member. You will be able to use Your eBucks for Business Card at Our selected participating Partners' stores for the purposes of earning and spending eBucks. We will automatically link Your Business eBucks Account to Your eBucks for Business Card for You to earn eBucks. To spend Your eBucks in one of Our Spend Partner's retail stores, Your Business' Transactor must log onto the Website and select an eBucks for Business PIN for Your eBucks for Business Card. For further information concerning your eBucks for Business Card see eBUCKS CARD.

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ONLINE BUSINESS SHOPPING

eBucks for Business Members are able to shop online through both the eBucks for Business Shop located within Your FNB Online Banking or FNB Online Banking Enterprise TM profile at www.fnb.co.za and the eBucks Shop located at www.eBucks.com. The eBucks for Business Shop is available exclusively to eBucks for Business Members. For further information on the eBucks for Business Shop, see eBUCKS FOR BUSINESS SHOP. For further information on the eBucks Shop see eBUCKS SHOP.

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TAX IMPLICATIONS : IMPORTANT NOTICE

We strongly recommend that you obtain independent professional advice regarding the tax implications arising from the receipt, accumulation or spend of any discounts, rewards, benefits or eBucks.

You are fully responsible for any tax implications arising from or associated with any discounts, rewards, benefits or eBucks received, accumulated or spent due to You being a Member of, or participating in, the eBucks Rewards Programme.

You agree that You will not hold Us, FNB or FirstRand Bank Limited ("the Bank") liable and You hereby fully indemnify the Bank, and hold the Bank completely harmless, against all damages, claims and fines made against You or the Bank, including all legal costs on an attorney-and-own-client scale, to the extent to which such damages, claims and fines arise out of or are connected to any taxation relating to Your receipt, accumulation or spend of any discounts, rewards, benefits or eBucks, or the charges in respect thereof.

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BUSINESS AND PERSONAL MEMBER

If You have both a Personal eBucks Account and a Business eBucks Account, You may not, for tax reasons, merge these two accounts, as they need to remain separate and distinguishable from each other. For further information concerning your eBucks Accounts and how to manage them see YOUR PERSONAL eBUCKS ACCOUNT AND BUSINESS eBUCKS ACCOUNT .

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ACCOUNT SECURITY AND PERSONAL INFORMATION

For security, identification and verification purposes, when You interact with the eBucks for Business Programme, You will be required, depending on the nature of Your interaction activity, to enter one or a combination of the following Access Codes: User ID, eBucks PIN, eBucks for Business Card PIN and OTP. For further information concerning your eBucks Accounts and how to manage them see ACCESS CODES.

Because We communicate with You through the Internet, via SMS or over the telephone, You agree that We are entitled to assume that You have authorised all transactions once Your Access Codes have been entered or provided to the eBucks Contact Centre, via www.eBucks.com or via FNB Online at www.fnb.co.za. You are also responsible for providing Us with Your or the Business' most up-to-date contact details, as and when they change. For further information in this regard see YOUR INSTRUCTIONS.

If You suspect or know that You have been a victim of phishing, fraud or a loss, theft or compromise of Your Access Codes or eBucks Card, You must inform Us immediately by contacting our Contact Centre on 087 320 3200 and open a case at Your nearest police station. For further information in this regard see PHISHING AND FRAUD.

We respect Your right to privacy and Your personal information. You acknowledge that We may have to share certain of Your personal information with our Affiliates and Suppliers in the ordinary course of business of providing You with products and services and You provide Us with Your express permission to do so. For further information concerning Your personal information see: PRIVACY and Our PRIVACY POLICY.

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STATEMENTS AND TRANSACTION HISTORIES

You will be able to view Your eBucks transaction history and eBucks Balance when logged into FNB Online Banking or FNB Online Banking Enterprise™ and www.eBucks.com. Your eBucks Balance will reflect on your Business eBucks Account monthly in arrears as shown on your monthly statement. If you have a dispute regarding the eBucks allocated to You, as reflected on Your monthly statement, You must contact us on 087 320 3200 within 30 (thirty) days of Your statement date. Failure to do this will mean that Your statement will be regarded as correct, final and binding.

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PARTICIPATION COSTS

As an eBucks for Business Member You will not be charged a joining fee or any periodic or annual membership fee for participating in the eBucks for Business Programme. In addition to operating the eBucks for Business Programme, We also render additional services to Our Members. We may therefore charge You transaction, service and delivery fees on certain transactions on Your Business eBucks Account. This includes a Dormancy Administration Penalty from Your Business eBucks Account should You fail to earn or spend eBucks on Your Business eBucks Account for a period of at least 6 (six) months, which amount is utilised to cover the costs of maintaining Your Business eBucks Account(s) on Our system. Below is an itemised breakdown of Our current eBucks for Business specific fees and charges which We may review from time to time by amending these Terms and Conditions.

Virtual voucher SMS delivery fee eB25 (R2.50)
Virtual voucher resend fee eB50 (R5.00)
Dormancy Administration Penalty eB75 (R7.50) per month
eBucks for Business Shop Delivery Fees (Vat inclusive)
Mini (0 to 0.99 kg) eB400 (R40.00)
Small (1 to 1.99 kg) eB550 (R55.00)
Midi (2 to 4.99 kg) eB600 (R60.00)
Medium (5 to 9.99kg) eB650 (R65.00)
Large (10 to 19.99kg) eB1 000 (R100.00)
XLarge (20 to 29.99kg) eB1 200 (R120.00)
XXLarge (30 to 39.99kg) eB1 500 (R150.00)
XXXLarge (40 to 49.99) eB1 500 (R150.00)
Anything above 49.99 kg eB2 500 (R250.00)
Item-Specific Purchase Fee Additional item-specific purchase fees may apply with certain purchases and transactions. These will be clearly displayed for your acceptance prior to the purchase or transaction being completed.

In determining the Delivery Fee categories above, all the items in your Shopping Basket when Checking Out are taken into account and bundled together. If a virtual voucher is one of the items in your Shopping Basket when Checking Out a separate and additional Delivery Fee is charged for the virtual voucher. Volumetric weight and the size of the items in your Shopping Basket when Checking Out are taken into account in determining the Delivery Fee category above. If the volumetric weight exceeds the actual weight of the items the volumetric weight will be applied to determine the Delivery Fee category above.

You authorise Us to debit Your FNB and Business eBucks Account(s) with all amounts due to Us by You as a result of Your participation in the eBucks for Business Programme. For further information concerning the eBucks Rewards Programme fees and charges see FEES AND CHARGES and for further information concerning the Dormancy Administration Penalty see DORMANT STATUS OF YOUR eBUCKS ACCOUNT.

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BUSINESS CEASING TO OPERATE

Should an eBucks for Business Member, when ceasing to operate as a business, not have spent all the eBucks in its Business eBucks Account, then all the eBucks remaining in the Business eBucks Account will be forfeited to FNB and the Business eBucks Account will be closed. This does not preclude the duly appointed liquidator or trustee of an eBucks for Business Member spending the eBucks in the Business eBucks Account, for the benefit of the business, in terms of the liquidation or sequestration process. If, however, the liquidator or trustee fails to deal with the eBucks in the final liquidation and distribution account, all the eBucks in the Business eBucks Account will be forfeited to Us and the Business eBucks Account will be closed.

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eBUCKS FOR BUSINESS SHOP

The eBucks for Business Shop is an online shopping environment and catalogue located within Your FNB Online Banking or FNB Online Banking Enterprise™ profile at www.fnb.co.za. The eBucks for Business Shop is available exclusively to eBucks for Business Members to shop online. eBucks for Business Members can also shop online through the eBucks Shop located at www.eBucks.com. For further information concerning the eBucks Shop see eBUCKS SHOP.

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eBUCKS FOR BUSINESS SHOP SHOPPING BASKET

All Your offers to purchase goods and services in the eBucks for Business Shop will be placed in a Shopping Basket until You Check Out. You will be able to view, at any time prior to Check Out, the goods and services in Your Shopping Basket together with a description, price, delivery time and an indication of availability. You may discard any goods or service in your Shopping Basket and accordingly withdraw your offer to purchase the relevant goods or service in your Shopping Basket at any time prior to Check Out.

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SPENDING IN THE eBUCKS FOR BUSINESS SHOP

The goods and services in the eBucks for Business Shop are subject to availability and will vary from time to time. All goods and services in the eBucks Business Shop are detailed in the product description and do not include the accessories which may be shown in the image which accompanies the goods and services description.

Although goods and services are advertised in the eBucks for Business Shop, most of Our goods and services are supplied to Us by Our Suppliers to whom You must refer all complaints and queries concerning the good and services. Please see the section on SUPPLIERS as defined by the Electronic Communications and Transactions Act 25 of 2002. We do not generally own the goods or services, hold physical stock of the goods, have any control over stock availability or guarantee that the goods and services will always be available. If We are the Suppliers of goods and services You may refer Your queries and complaints to Us. For further information concerning complaints and queries see: SUBMITTING COMPLAINTS AND QUERIES TO US.

Goods and services advertised in Our marketing material are limited by stock availability and We have no obligation, subject to the provisions of the Consumer Protection Act, when and if applicable, to make available any goods or services for whatsoever reason including for reason being that such goods and services have been sold out, even if it still appears in the marketing material.

If goods or services become unavailable during or after Your purchase of it and it is not possible for Us to fulfill the order with replacement goods or services, We will endeavour to inform You within 7 (seven) Business Days of the unavailability of the goods or services purchased, and the full purchase price which may have been withdrawn from Your eBucks Account or Your FNB or RMB credit card or cheque account will be refunded to You as soon as is reasonably possible, subject to Our returns and refund rules. For further information concerning Our return and refund rules see RETURNS AND REFUNDS.

You may not have more than one active Subscription Product at a time. If Your Subscription Product has been cancelled and is no longer active You may purchase another Subscription Product through the eBucks for Business Shop. If You purchase a Subscription Product the Supplier of the Subscription Product will contact You to activate the Subscription Product. We will provide you with a reference number for the Subscription Product that You must retain and refer to when communicating with Us and with the Supplier. We will also provide You with the contact details of the Supplier to whom You must refer Your queries and complaints to concerning the Subscription Product. Specific queries and complaints concerning the purchase of the Subscription Product through the eBucks for Business Shop must however be referred to Us. If either the Supplier or Us are unable to resolve Your query or complaint please refer to SUBMITTING COMPLAINTS AND QUERIES TO US. Subscription Products are not available to qualifying FNB Commercial Banking customers with an account turnover exceeding R40 000 000 (forty million Rand) per annum.

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DELIVERY OF eBUCKS FOR BUSINESS SHOP PRODUCTS

Goods that You purchase in the eBucks for Business Shop will only be delivered to a South African residential or business street address, chosen by You when You purchase the goods. The residential or business street address chosen by You must be within the borders of the Republic of South Africa. We do not deliver to all areas in the Republic of South Africa and We will inform You telephonically if Your residential or business street address falls in an area to which We do not deliver.

If You request that the goods purchased in the eBucks for Business Shop be delivered to an address where the goods may not be received by You personally or where a person other than You may receive the goods on you behalf, then the Recipient will be deemed to have accepted the goods on the date and time of signature by the Recipient. We will not be held responsible or liable for any loss, damage or theft of the goods by such Recipient or any other person.

It is the Recipient's responsibility to ensure on delivery that the seals of the goods have not been broken or tampered with. If the seals have been broken or tampered with, You must contact the eBucks Contact Centre on 087 320 3200 within 24 (twenty four) hours of delivery to advise Us of the condition of the goods on delivery.

We will automatically calculate one Delivery Fee for each Shopping Basket, which is separate from any Additional Delivery Fees. The Delivery Fee shall be included in the final Shopping Basket price, which final price You will have to accept upon Check Out in order to conclude the transaction. An Additional Delivery Fee may be charged for the delivery of goods to an area to which We do not usually deliver. You must however, give Your prior written approval for this Additional Delivery Fee to be deducted from either Your eBucks Account or your FNB Business Banking Account or FNB Commercial Banking Account. If You fail or omit to provide Us with Your written approval for deducting this Additional Delivery Fee within 24 (twenty four) hours from Our written request, then We will retain in Our sole discretion the right to terminate the purchase without Us incurring any liability whatsoever for such termination.

If We attempt to deliver goods at a place and time agreed with You and You, Your domestic worker, security officer or the Recipient is unavailable to take delivery, a second and possible further attempts to deliver the goods will carry, in our sole discretion, an additional charge for each attempt. You will then be required to approve the additional charge for each attempt, which will be deducted from Your eBucks Account or Your FNB Business Banking Account or FNB Commercial Banking Account. Should You fail to approve this additional charge for each attempt, within 24 (twenty four) hours from Our written request, then We will retain in Our sole discretion the right to terminate the purchase and charge You the Delivery Fee, applicable Additional Delivery Fees and abovementioned additional charges for each attempt, without Us incurring any liability whatsoever for such termination. We shall in Our sole discretion decide whether We shall attempt to deliver the products after the first attempt.

The delivery period for different products may vary depending on the type of product and the availability of the product. You will be automatically informed, prior to Check Out, of the delivery time of each of the goods in the Shopping Basket. All the goods in your Shopping Basket will be delivered at the same time. The delivery period of all products in Your Shopping Basket will therefore be the delivery period of the goods with the longest delivery period. The delivery time of goods delivered by post, SMS or uploaded on a cellular phone will be solely dependant on the South African Postal Services or the relevant cell phone operators, respectively. Furniture purchased may take up to eight weeks to deliver, will only be delivered to certain specific areas in the Republic of South Africa and will be delivered to ground floor of the residential or business street address chosen by You when You purchased the goods.

We will not be liable, subject to the provisions of the Consumer Protection Act, when and if applicable, for any loss or damage You may suffer if the goods are not delivered within the estimated delivery times specified above. To track Your order, contact the eBucks Contact Centre on 087 320 3200 and quote Your purchase reference number or alternatively You could track Your order on the Website.

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PRICING IN THE eBUCKS FOR BUSINESS SHOP

We reserve the right to change the selling price of any goods and services from time to time without any prior notification. We will not enter into any negotiations regarding the price of the eBucks for Business Shop goods and services. We do not warrant fixed prices and the availability of goods and services in a Shopping Basket saved prior to Check Out for later use and accordingly accepts no liability whatsoever, subject to the provisions of the Consumer Protection Act, when and if applicable, for such price fluctuations and goods and services non-availability. The Website will automatically inform You of such changes once You re-enter your saved Shopping Basket and prior to Check Out. We reserve the right to correct at any stage all errors and omissions of the advertised prices of goods, services, Delivery Fees and Additional Delivery Fees.

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RETURNS, REFUNDS AND CANCELLATIONS IN THE eBUCKS FOR BUSINESS SHOP

All returns and refunds are subject to Our Suppliers' returns and refunds policies and Service Terms. We therefore do not guarantee the replacement of returned goods. We will assist You in all refund requests, but all requests must first be made to the eBucks Contact Centre and only after a call is logged with the eBucks Contact Centre will Your request for a refund be forwarded to the Supplier.

You may, subject to the provisions of the Consumer Protection Act, when and if applicable only return goods or request a refund in the following circumstances: if the goods are damaged prior to delivery; if the goods are faulty on delivery; if the incorrect goods were delivered; and in enforcing Your cooling off rights. For further information concerning Your cooling off rights see COOLING OFF RIGHTS.

No returns or refunds will be accepted after 6 (six) Business Days of delivery of the product, subject to the provisions of the Consumer Protection Act, when and if applicable. Goods cannot, under any circumstances, be returned or refunded, unless the goods are in their unopened packaging or in their original condition and repackaged in their original packaging.

If You transacted in Rand we will refund You in Rand to the FNB Business Banking Account or FNB Commercial Banking Account that You used for the transaction. If You transacted in eBucks we will credit the Business eBucks Account You used for the transaction. If a part payment occurred using both eBucks and Rand and there was one product in the Shopping Basket we will refund You in eBucks and in Rand, in the same proportion in which you transacted in eBucks and Rand. If the Shopping Basket contained more than one product we will refund You in eBucks first, up to the full amount of eBucks used for the entire Shopping Basket transaction, and then the remainder, if applicable, in Rand.

You may cancel Your subscription to a Subscription Product at any time through the eBucks for Business Shop. Your cancellation will be effective from the last day of the month in which You cancelled Your subscription.

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PAYMENTS IN THE eBUCKS FOR BUSINESS SHOP

Depending on the goods or services You select to purchase You may make payment in either eBucks or Rand or split Your payment in a combination of eBucks and Rand. The applicable payment options will be made available to you before Checking Out from the eBucks for Business Shop. By purchasing a Subscription Product You authorise Us to debit Your FNB Business Banking Account or Your FNB Commercial Banking Account with the recurring amounts due to Us. If there are insufficient funds available in Your FNB Business Banking Account or FNB Commercial Banking Account to pay for Your Subscription Product We will cancel your subscription with immediate effect and You will have to repurchase the Subscription Product through the eBucks for Business Shop, if You want to continue with it. For further information regarding payments in general see: PAYMENT OPTIONS IN THE EBUCKS SHOP.

If Your FNB Business cheque card has not been registered for Verified by Visa You will have to log into FNB Online Banking or FNB Online Banking Enterprise™ and register for Verified by Visa before you are able to receive your OTP to purchase goods and services in the eBucks for Business Shop, using Your FNB Business cheque card.

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GENERAL

eBucks for Business rewards earned or allocated may be limited to maximum amounts per allocation period. These limitations may be changed from time to time. Transaction based rewards will be based on the earn rules and Qualifying Criteria that apply on the date when the transaction is debited or credited to the Qualifying Account. This date may be different from the date when the actual transaction took place.

The maximum value of eBucks that You can earn on qualifying FNB Visa Business Cheque Card POS purchases, other than qualifying fuel purchases, is limited to R1500.00 (or eBucks equivalent of eB15000) per month. The maximum value of eBucks that You can earn on qualifying fuel purchases using Your FNB Visa Business Cheque Card is limited to R600.00 (or eBucks equivalent of eB 6000) per month. The maximum value of eBucks that You can earn on Your Qualifying Shoprite Checkers Purchases using Your FNB Visa Business Cheque Card is limited to R1000.00 (or eBucks equivalent of eB10 000) per month and a maximum of thirty percent (30%) of Your total monthly FNB Visa Business Cheque Card spend will qualify for eBucks rebates on Your Qualifying Shoprite Checkers Purchases.

Only qualifying eBucks for Business Members in Good Standing who are resident in the Republic of South Africa are entitled to earn eBucks for Business rewards. eBucks are non-transferable and cannot be exchanged or converted to cash. If You have a dispute about Your eBucks for Business rewards as shown on Your monthly statement, You must contact the responsible Product House within 30(thirty) days. Failure to do so will mean that you accept your eBucks for Business rewards earned or allocated as correct, final and binding on You.

We may end your participation in the eBucks for Business Programme at any time and for any reason, on notice to You. For further information concerning this see ENDING YOUR PARTICIPATION IN THE eBUCKS REWARDS PROGRAMME AND OTHER PENALTIES.

We may, in whole or in part, change, suspend or discontinue the eBucks for Business Programme at any time at Our sole discretion. We will however, notify You of this, within a reasonable time of these changes being made. For further information concerning this see MODIFICATION, SUSPENSION OR TERMINATION OF THE eBUCKS REWARDS PROGRAMME. FirstRand Bank Limited may at any time in their sole discretion review and amend the rewards currency, the rewards earn rules, the Qualifying Accounts, the Qualifying Criteria, the Rewards Levels, restrictions, caps and limitations. You will be notified of any changes in accordance with the eBucks Rewards Programme terms and conditions.

We may amend these eBucks for Business Terms and Conditions and any other terms and conditions on the Website from time to time. If You use the eBucks for Business Programme after We have posted an amended version of any terms and conditions on Our Website, We will be entitled to assume that You have agreed to be bound by the amended version of the relevant terms and conditions. These eBucks for Business Terms and Conditions must be read together with the product and service specific terms and conditions for the qualifying accounts available on www.fnb.co.za.

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Retail Bank Rewards

INTERPRETATION

These Retail Bank Rewards terms and conditions must be read with the Terms and Conditions, Disclaimers and Privacy Policy applicable to all Members of the eBucks Rewards Programme, available at www.eBucks.com and the terms and conditions, disclaimers and privacy policy applicable to the remainder of your banking relationship with FNB available at www.fnb.co.za. If a conflict or inconsistency exists between these Retail Bank Rewards Terms and Conditions and the abovementioned other terms and conditions, these Retail Bank Rewards Terms and Conditions will prevail to the extent of the conflict or inconsistency.

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REWARDS

Qualifying Retail Bank customers can earn rewards on fuel, prepaid airtime, prepaid electricity, general shopping purchases and on Qualifying Shoprite Checkers Purchases, if they meet the Qualifying Criteria associated with their Qualifying Accounts. To earn Retail Bank Rewards on prepaid airtime and prepaid electricity purchases qualifying Retail Bank customers must make the purchase through the FNB Electronic Channels from their Qualifying Accounts. Qualifying Retail Bank customers can also qualify for discounts on uncapped ADSL data through FNB Connect and qualifying Retail Bank customers with an active smart device contract can qualify for free 3G Data, if they meet the Qualifying Criteria.

Qualifying Credit Card customers must be registered Members of the eBucks Rewards Programme and their qualifying Credit Card account must be linked to an eBucks Account in order to qualify for their Retail Bank Rewards on their fuel, prepaid airtime, prepaid electricity, general shopping purchases or Qualifying Shoprite Checkers Purchases. Qualifying Credit Card customers whose qualifying Credit Card account is not linked to an eBucks Account will however still qualify for Retail Bank Rewards on Qualifying Shoprite Checkers Purchases at the base rate of 0.5% and not at the rate applicable to Your Rewards Level. Qualifying Credit Card customers who are not Members of the eBucks Rewards Programme or whose qualifying Credit Card accounts are not linked to earn eBucks will however earn Retail Bank Rewards in cash on fuel purchases only. Retail Bank Rewards on prepaid airtime, prepaid electricity, general shopping purchases and Qualifying Shoprite Checkers Purchases are paid in eBucks only and qualifying Credit Card customers' qualifying Credit Card accounts must be linked to their eBucks Account to earn Retail Bank Rewards. Qualifying Personal Cheque Account customers and qualifying One Account customers must be registered Members of the eBucks Rewards Programme to earn Retail Bank Rewards on their fuel, prepaid airtime, prepaid electricity, general shopping purchases, and Qualifying Shoprite Checkers Purchases.

Qualifying Smart Account customers can earn rewards on their qualifying prepaid airtime and prepaid electricity purchases through the FNB Electronic Channels and on their qualifying fuel purchases and Qualifying Shoprite Checkers Purchases. Qualifying Smart Account customers are rewarded in free airtime and not in eBucks. Qualifying Smart Cheque Account customers can earn rewards on their qualifying prepaid airtime and prepaid electricity purchases through the FNB Electronic Channels and on their qualifying fuel purchases and Qualifying Shoprite Checkers Purchases. Qualifying Smart Cheque Account customers are rewarded in eBucks only and must be registered Members of the eBucks Rewards Programme to earn rewards. In addition, qualifying Smart Cheque Account customers qualify for 1GB free ADSL data from FNB Connect every month.

Even if you qualify for Retail Bank Rewards on fuel purchases you will not earn any Retail Bank Rewards on fuel purchases if: the fuel retailer refuses to accept any of your Bank Products for any reason; the Product House cannot identify a qualifying fuel transaction at the time the transaction is processed by the fuel retailer for any reason, including but not limited to the fuel retailer not processing the transaction as a fuel transaction correctly; the fuel is purchased outside the Republic of South Africa; the Qualifying Account is dormant or closed; or the fuel purchase constitutes a fraudulent transaction. Qualifying Retail Bank customers earning rewards on fuel purchases will not earn additional rewards for general shopping purchases on fuel purchases.

The Qualifying Accounts and Qualifying Criteria, Rewards Levels, rewards earn rules, restrictions, caps and limitations are available from the respective Product Houses and can be found at: www.fnb.co.za or www.eBucks.com and in the case of Smart Account and Smart Cheque Account holders also at www.fnb.mobi. Qualifying Retail Bank customers earning rewards on Qualifying Shoprite Checkers Purchases will not earn additional rewards for general shopping purchases on Qualifying Shoprite Checkers Purchases. For further information on Qualifying Shoprite Checkers Purchases refer to REWARDS FOR SHOPPING AT SHOPRITE CHECKERS [insert hyperlink].

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REWARDS FOR SHOPPING AT SHOPRITE CHECKERS

As from 1 September 2013 qualifying FNB and RMB Private Bank customers, including qualifying Retail Bank customers, can earn eBucks from FirstRand Bank Limited on Qualifying Shoprite Checkers Purchases. As from 2 September 2013 all Members of the eBucks Rewards Programme will also be able to spend their accumulated eBucks on Qualifying Shoprite Checkers eBucks Card Purchases. FNB Smart Account holders will be rewarded in free airtime and not in eBucks and will therefore not be able to spend eBucks on Qualifying Shoprite Checkers Purchases. Qualifying FNB and RMB customers, including qualifying Retail Bank customers, earning rewards on Qualifying Shoprite Checkers Purchases will not earn additional rewards for general shopping purchases on Qualifying Shoprite Checkers Purchases.

The Rewards Levels, rewards earn rules, restrictions, caps and limitations are available from the respective Product Houses and can be found at: www.fnb.co.za or www.eBucks.com and in the case of Smart Account and Smart Cheque Account holders also at www.fnb.mobi. FirstRand Bank Limited may at any time in their sole discretion review and amend the rewards currency, the rewards earn rules, the Rewards Levels, restrictions, caps and limitations. You will be notified of any changes in accordance with the eBucks Rewards Programme terms and conditions.

Even if You do qualify for rewards on Qualifying Shoprite Checkers Purchases You will not receive the reward if: the Partner refuses to accept Your FirstRand Bank Cards for any reason; the Product House cannot identify Qualifying Shoprite Checkers Purchases at the time the transaction is processed by the Partner for any reason, including but not limited to the Partner not processing the transaction correctly; the Qualifying Account is dormant or closed; or the Qualifying Shoprite Checkers Purchases constitutes a fraudulent transaction.

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TAX IMPLICATIONS : IMPORTANT NOTICE

We strongly recommend that you obtain independent professional advice regarding the tax implications arising from the receipt, accumulation or spend of any discounts, rewards, benefits or eBucks.

You are fully responsible for any tax implications arising from or associated with any discounts, rewards, benefits or eBucks received, accumulated or spent due to You being a Member of, or participating in, the eBucks Rewards Programme.

You agree that You will not hold Us, FNB or FirstRand Bank Limited ("the Bank") liable and You hereby fully indemnify the Bank, and hold the Bank completely harmless, against all damages, claims and fines made against You or the Bank, including all legal costs on an attorney-and-own-client scale, to the extent to which such damages, claims and fines arise out of or are connected to any taxation relating to Your receipt, accumulation or spend of any discounts, rewards, benefits or eBucks, or the charges in respect thereof.

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LIMITATIONS

Retail Bank Rewards earned and allocated by the Retail Bank may be limited to maximum amounts per allocation period. These limitations may be changed from time to time. Transaction based Retail Bank Rewards will be based on the earn rules and Qualifying Criteria that apply on the date when the transaction is debited or credited to the Qualifying Account. This date may be different from the date when the actual transaction took place. All Bank Product balances used in Retail Bank Rewards decisions are based on end of day Bank Product balances and not on Bank Product balances during the day.

Only Qualifying Retail Customers in Good Standing who are resident in the Republic of South Africa are entitled to earn Retail Bank Rewards. Retail Bank Rewards are non-transferable and cannot be exchanged or converted to cash. If you have a dispute about your Retail Bank Rewards as shown on your monthly statement, you must contact the responsible Product House within 30(thirty)days. Failure to do so will mean that you accept your Retail Bank Rewards earned and allocated as correct, final and binding. Retail Bank can amend the Retail Bank Rewards earn rules, the Qualifying Criteria, the Qualifying Accounts and these terms and conditions at any time and they will notify you of any material changes. These Retail Bank terms and conditions must be read together with your Bank Product Terms and Conditions, which can be found at www.fnb.co.za.

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TERMINATION

Retail Bank may end your participation in Retail Bank Rewards at any time, on notice to if: your behaviour was inappropriate, constituted misconduct, fraud, and/or is an abuse of Retail Bank Rewards, if you breached these, or any other terms and conditions relevant to FNB products and services or the eBucks Rewards Programme. Retail Bank can terminate Retail Bank Rewards immediately, if required due to changes in legislation or if they believe it is necessary for any other reason. They will notify you if they end Retail Bank Rewards.

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Definitions

TERMS DEFINITIONS
Access Codes Your UserID, eBucks PIN, eBucks Business Card PIN and/or OTP.
Active The status of your FNB or RMB Private Bank Qualifying Account as determined by the responsible Product House.
Additional Delivery Fees a fee charged, over and above the Delivery Fee, for the delivery of a product to an area to which We do not usually deliver.
Affiliate any division, subsidiary, affiliate or its assigns of FirstRand Limited or such subsidiary or affiliate's division, subsidiary, affiliate or its assigns and so forth, as well as Our various Partners, Momentum and our Suppliers where the context so requires.
Bank Product (s) Your applicable FNB or RMB bank product, card or account.
Balance SMS Service If You request Your eBucks balance via Your Selected Cellular Phone by sending a SMS to 32224 with the word BALANCE and Your ID number, Your eBucks balance, as at the end of the previous month, will then be sent via SMS to Your Selected Cellular Phone.
Business a qualifying business or corporate registered for the eBucks Rewards Programme.
Business Days all weekdays, Monday to Friday inclusive, but excluding Saturdays, Sundays and all Public Holidays.
Business eBucks Account the eBucks account provided by the eBucks Rewards Programme to Businesses.
Checking Out once a Member concludes a transaction for the purchase of all products and/or services in his/her/its Shopping Basket.
Commercial Members Members of the eBucks for Business Programme that are qualifying FNB Commercial Banking customers with an account turnover exceeding R10 million. This includes qualifying FNB Commercial Banking customers with an account turnover exceeding R40 million.
Consumer Protection Act The Consumer Protection Act 68 of 2008, the general effective date of which is 31 March 2011. The Act envisages different roles including that of: consumer, producer, importer, distributor, supplier, distributor, retailer, service provider, intermediary and a loyalty programme. The different roles are regulated differently. Certain provisions in the Consumer Protection Act do not apply to activities regulated by specified provisions of the Electronic Communications and Transactions Act 25 of 2002.
Credit Card A Bank Product offered by Retail Banking.
Delivery Fee a fee automatically calculated by the Website for each Shopping Basket, which will be charged by the eBucks Rewards Programme for the delivery of products and/or services purchased via the eBucks Shop and the eBucks for Business Shop, but which expressly excludes any Additional Delivery Fees.
Disclaimer(s) Our Disclaimers, Waivers and Limitation of Liabilities provisions which can be found here.
Discount Level One of five discount levels determined by Us in accordance with our discount rules. The prevailing discount levels are available on Our Website.
Discount Level Booster The ability to enhance your discount level by holding one or more FNB or RMB Private Bank qualifying discount level booster product. The responsible Product House will determine which products qualify for the discount level booster and what the associated product and qualifying criteria are.
Dormancy Administration Penalty a penalty amount of eB75 (inclusive of VAT), which will be deducted on a monthly basis on a dormant eBucks Account.
eBucks/eB means the units acquired, earned and spent by a Member in accordance with the eBucks Rewards Programme, including the eBucks for Business Programme, the value of which will be determined by Us from time to time. Currently eB10 (ten eBucks) is worth R1.00 (one Rand).
eBucks Accounts includes both Personal eBucks Account and Business eBucks Account.
eBucks Contact Centre the eBucks Contact Centre that can be contacted on 087 320 3200.
eBucks Card a card similar to adebit card for earning or spending Your eBucks at eBucks Spend Partners who accept eBucks Cards as a payment mechanism in their retail stores..
eBucks Business Card An eBucks Card issued in respect of a Business eBucks Account. As from 1 September 2012 this includes an eBucks for Business Card issued to eBucks for Business Members.
eBucks Business Card PIN Your eBucks Business Card's 4 digit personal identification number which You will only use for purposes of spending Your eBucks at Our Spend Partners who accept eBucks Cards as a payment mechanism in their retail stores.
eBucks for Business Programme A distinct component of the eBucks Rewards Programme designed exclusively for FNB's qualifying Business Banking and Commercial Banking customers and available to them from 1 September 2012.
eBucks for Business Member(s) Members of the eBucks Rewards Programme who are also members of the eBucks for Business Programme.
eBucks Personal Card An eBucks Card issued in respect of a Personal eBucks Account.
eBucks Personal Card Number The 16 digit number that appears on the front of Your eBucks Personal Card
eBucks PIN Your 4 digit personal identification number.
eBucks Escrow Account is a non-interest bearing account held by Us, in which the amount of eBucks offered by the buyer on the Vottle website and the subsequent instructions by the buyer on Our webpage, is automatically transferred from the buyer's eBucks Account to the eBucks Escrow Account. The eBucks offered shall remain in the eBucks Escrow Account until the occurrence of various events stated in these Terms and Conditions, the Vottle website's terms and conditions and that of the Supplier. For the avoidance of doubt, it is recorded that the term "escrow" is used for the sake of convenience only and no rights and obligations normally associated and/or ascribed by any law pertaining to any escrow arrangements shall be applicable, other than those rights and obligations expressly set forth in these Terms and Conditions.
eBucks Lifestyle Desk The eBucks Lifestyle Desk is available to qualifying FNB Graphite, FNB Private Client and RMB Private Bank Customers only. For further information concerning this offering please contact FNB Graphite on 087 575 4727 or the FNB Private Clients Service Suite on 0877 306 000 or the RMB Private Bank Service Suite on 0860 674 446. Alternatively you can contact the eBucks Lifestyle Desk directly on 087 575 0050 or 011 377 5211 or email eBuckslifestyle@ebucks.com.
eBucks Payment Solution The eBucks Payment Solution enables Members to purchase available goods andservices from selected Online Partners websites with eBucks.
eBucks Rewards Programme means the rewards programme operated by Us whereby eBucks may be earned by Members and/or used to purchase goods and services from Our various Partners and/or the eBucks Shop, eBucks Travel, Vottle website and the conducting of competitions, promotions and new services. As from 1 September 2012 the eBucks Rewards Programme incorporates the eBucks for Business Programme, designed exclusively for FNB's qualifying Business Banking and Commercial Banking customers.
eBucks Shop an online shopping environment and catalogue located within the Website from where Members may purchase various products and services supplied to the eBucks Shop by Suppliers.
eBucks for Business Shop an online shopping environment and catalogue located within FNB Online Banking and FNB Online Banking Enterprise™ and from where eBucks for Business Members may purchase various products and services supplied to the eBucks for Business Shop by Suppliers.
eBucks Travel a travel shop, which can be accessed on www.eBucks.com or by telephonically contacting the eBucks Travel Desk/eBucks Contact Centre.Members may purchase a variety of travel-related products, packages and services via the eBucks Travel Desk or OBE.
eBucks Travel Desk Our Travel Agency, which You can contact on 086 111 5252.
FNB First National Bank, a division of FirstRand Bank Limited.
FNB Business Banking A segment of FNB focusing of small and medium sized businesses.
FNB Commercial Banking A segment of FNB focusing on large businesses.
FNB Connect A segment of FNB providing voice and data services.
FNB Electronic Channel(s) FNB Online Banking, FNB ATMs, FNB Cellphone Banking and the FNB Banking App.
FirstRand Bank Cards Qualifying FNB and RMB Private Bank credit cards, debit cards or cheque cards.
FirstRand Bank Limited FirstRand Bank Limited, a registered bank, registration number 1929/001226/5/06.
FirstRand Limited FirstRand Limited, registration number 1966/01753/06.
Good Standing Subject to any specific Product House rules to the contrary, good standing means: all your FirstRand Bank Limited accounts and credit agreements must be in good standing. This means that none or your FirstRand Bank Limited accounts and credit agreements should be overdrawn, or be in arrears, or be in default, or be subject to any legal process with FirstRand Bank Limited. Legal process means any legal proceedings in any court of law involving you and FirstRand Bank Limited, including but not limited to: business rescue, collections, liquidation and sequestration proceedings. Legal process however excludes debt review as envisaged in S86 of the National Credit Act 2005.
Itinerary Means an itemised list of events for each day of a travel package.
Kulula.Com Kulula.Com is a division of Comair Limited, Registration Number 1967/006783/06.
Linkage Fee An annual fee which FNB and RMB Private Bank may charge You to link each of Your qualifying FNB and RMB Private Bank credit cards to Your eBucks Accounts, enabling You to earn eBucks from Your qualifying FNB and RMB Private Bank credit cards.
Mandate a document nominating an individual to transact for and on behalf of the Business on the Business' eBucks Account and mandating the eBucks Rewards Programme to act on instructions from that nominee.
Member(s) a person or Business who has registered with the eBucks Rewards Programme. This includes eBucks for Business Members unless the context otherwise requires.
Momentum Momentum Group Limited, Momentum Wealth (Proprietary) Limited and/or any of their respective holding, subsidiary and associated companies and retirement funds, agents and authorised representatives and their assigns.
OBE The Online Booking Engine, is an online travel reservation and booking system accessible through Our Website. The OBE enables You to search for and purchase certain travel-related products online without the intervention of the eBucks Travel Desk. The OBE is owned and operated by Kulula.Com is a division of Comair Limited, Registration Number 1967/006783/06 on behalf of eBucks Travel. Online reservations made through the OBE are made directly with Kulula.Com and You will be billed directly by Kulula.Com for Your reservations. Kulula.Com's Service Terms are available at http://www.kulula.com/general/legal and will apply in addition to these Terms and Conditions.
One Account A Bank Product offered by Retail Banking.
Online Partner(s) Selected online partners where You are provided with direct access to online shopping via their websites, by selecting the eBucks Payment Solution at the checkout point on their websites.
OTP One Time Pin, including a Verified by Visa One Time Pin when required.
Our eBucks, a business unit of First National Bank, a division of FirstRand Bank Limited.
Partner(s) legal entities that enable Members to earn, spend or both earn and spend their eBucks, including Online Partners.
Personal Cheque Account A Banking Product offered by Retail Banking.
Personal eBucks Account the eBucks account provided by the eBucks Rewards Programme to an individual.
PrePayd Account An FNB Commercial Banking account that can only be used to pay FNB Commercial Banking costs, fees and charges that apply to linked FNB Commercial Banking transactional account(s), as further described and regulated in the FNB Commercial Banking customer agreement.
Primary Member the individual, in the case of a Business , responsible for managing the relationship between the Business and the eBucks Rewards Programme.
Privacy Policy view the Privacy Policy.
Product House The product house in FNB or RMB Private Bank responsible for the relevant FNB and RMB Private Bank product(s) and account(s).
Promoter the person who, together with Us, administers or advertises a competition and/or who provides or sponsors a prize for such competition.
QSP a Qualifying Savings Product, which refers to certain products offered by Momentum Group Limited, Momentum Wealth (Pty) Ltd and/or their assigns and their associated retirement funds which before 1 August 2012 allowed a portion of an eBucks Member's eBucks earned to be paid into such QSP.
Qualifying Account(s) The FNB and RMB Private Bank accounts as determined by the responsible Product House.
Qualifying Commercial Electronic Banking Fees Debit order fees (internal and external); FNB ATM fees for payments and transfers; IVR Telephone Banking fees for payments and transfers; fees for cash deposits at FNB ATM Advance terminals and FNB Online Banking and FNB Online Banking Enterprise™fees for payments and transfers.
Qualifying Retail Bank Customers The Qualifying Retail Bank customers as determined by the relevant Product House.
Qualifying Criteria The qualifying criteria associated with the Qualifying Accounts as determined by the responsible Product House.
Qualifying Shoprite Checkers Purchases The Rand value of purchases, using qualifying FirstRand Bank Cards, of goods and services from Shoprite, Shoprite Hyper, Checkers, Checkers Hyper, Liquor Shop and U-Save retail outlets of Shoprite Checkers (Pty) Limited situated in South Africa, excluding transactions at MediRite Pharmacies, Money Markets, Computicket, Computicket-Travel and cash at till withdrawals.
Qualifying Shoprite Checkers eBucks Card Purchases Purchases, with eBucks or partially with eBucks using eBucks Cards, of goods and services from Shoprite, Shoprite Hyper, Checkers, Checkers Hyper, Liquor Shop and U-Save retail outlets of Shoprite Checkers (Pty) Limited situated in South Africa, excluding transactions at MediRite Pharmacies, Money Markets, Computicket, Computicket-Travel and cash at till withdrawals.
Rand The basic unit of money in South Africa. Currently R1.00 (one Rand) is worth eB10 (ten eBucks).
Retail Bank A segment within FNB focused on retail banking.
Retail Bank Rewards The rewards offered to Retail Bank customers by Retail Banking that are subject to the Retail Bank Rewards terms and conditions.
Rewards Level(s) The Rewards Level for each of Your Qualifying Accounts based on Your banking behaviour as determined by the Product House responsible for the applicable Qualifying Account
RMB Private Bank a division of FirstRand Bank Limited.
Recipient the person accepting the product from the Supplier, if You request that the product purchased in the eBucks Shop or the eBucks for Business Shop to be delivered to a place of work e.g. the mailroom or receptionist.
Security Policy Click here
Selected Cell Phone Your cell phone SIM Card which is connected to Your Selected Cell Phone Number.
Selected Cell Phone Number Your cell phone number which You have elected, upon registering for the eBucks Rewards Programme or as subsequently amended by You, to receive OTP's and eBucks PIN SMS reminders on. Your Verified by Visa OTP will be sent to Your FNB or RMB Private Bank inContact cellphone number. If Your Selected Cell Phone Number is not the same Your FNB or RMB Private Bank inContact cellphone number You will not be able to purchase goods and services in the eBucks Shop or in the eBucks for Business Shop.
Service Terms Suppliers' own agreements, including but not limited to Online Partners terms and conditions, having their own terms and conditions that will govern Your use of the products bought from them and/or the use of the services supplied by them, such as refund policies and the terms relating to the use of the products and services.
Shopping Basket constitutes a list of all products and/or services compiled prior to Check Out and which a Member at the time of Check Out offers to purchase together.
Smart Account A Bank Product offered by Retail Banking.
Smart Cheque Account A Bank Product offered by Retail Banking.
SMS Short Messaging Service is a message sent to a designated cellular phone, including Your Selected Cell Phone Number.
Spend Partner Partners that enable Members to spend their eBucks but not necessary earn eBucks.
Subscription Products Products or services that eBucks for Business Members are able to subscribe to on a recurring basis through the eBucks for Business Shop. These products and services are subject to their own Service Terms.
Suppliers entities, as envisaged by the Electronic Communications and Transactions Act 25 of 2002, to whom You will refer all queries and complaints, unless expressly otherwise provided in these Terms and Conditions and/or in those circumstances contemplated in terms of the Consumer Protection Act with regard to products bought and services used via the eBucks Shop, the eBucks for Business Shop, eBucks Travel, Vottle website and Our Partners. Kulula.Com is the supplier in respect of all bookings made through the OBE.
Terms and Conditions these terms and conditions, including the eBucks for Business Terms and Conditions, as amended, novated, supplemented, varied or replaced from time to time, applicable to the eBucks Rewards Programme and all Our products and services and must be read in conjunction with all other relevant terms and conditions on the Website, product and service specific terms and conditions, Our Privacy Policy, Our Disclaimers, Waivers and Limitation of Liability provisions and the Service Terms. If you are not an eBucks Member and are using an eBucks Travel or purchasing an eBucks Travel product, the eBucks Travel Terms and Conditions will apply. If you are not an eBucks Members and are using the eBucks Lifestyle Desk the eBucks Lifestyle Desk Terms and Conditions will apply.
Third Party Websites Partner websites, including our Online Partner websites.
Transactor the individual, in the case of a Business , nominated by the Primary Member to transact on the Business eBucks Account, for and on behalf of the Business. Should the Primary Member not have appointed a Transactor, then the Primary Member will for certain circumstances also be deemed the Transactor.
Travel Agent the travel agent designated for a specific travel package advertised on eBucks Travel. We may be designated as the Travel Agent.
Us eBucks, a business unit of First National Bank, a division of FirstRand Bank Limited.
UserID Your South African Identity Number or Your eBucks Personal Card Number.
Verified by Visa Verified by Visa is a service offered by Visa International that uses a 3 D Secure OTP to protect a cardholder against fraud and unauthorised use.
Virtual Voucher an electronic voucher/gift card upon which Your purchase thereof is sent to Your designated cellular phone via Short Messaging Service (i.e. "SMS") or e-mail address. A Virtual Voucher may consist of up to a maximum of 10 (ten) tickets/vouchers printed at the point of collection.
We FNB-eBucks, a business unit of First National Bank, a division of FirstRand Bank Limited. For the purposes of OBE bookings we includes Kulula.Com where the context so requires.
Website the website which may be accessed at the universal resource locator https://www.eBucks.com. The Website consists of Our various webpages. For the purposes of the eBucks for Business Programme this includes the eBucks for Business Shop within the FNB Online Banking and FNB Online Banking Enterprise™ environment, which may be accessed at the universal resource locator https://www.fnb.co.za, where the context so requires.
You/Your Refers to Member(s). In the section dealing with eBucks Travel it includes an individual and business that is not a Member as you do not have to be a Member to use eBucks Travel.