COVID-19 TRAVEL ADVISORY

Please note all online bookings from Friday 27 March – 17 April through eBucks Travel have been temporarily suspended in the light of the announced lockdown. 

COVID-19 TRAVEL ADVISORY

eBucks Travel 
COVID-19 TRAVEL ADVISORY


COVID-19 POLICY
In line with the directive from our President in support of the national lockdown, the eBucks Travel staff will all be working from home from Friday 27 March 2020.

Due to high volumes of calls and increased traffic to our networks, our capacity will be influenced during this time as we endeavour to be of assistance and continue to service our customers. We please ask that you read through the below guideline in order to be assisted efficiently.

Please also note all online bookings through eBucks Travel have been temporarily suspended in the light of the announced lockdown, this affecting all travel reservations from Friday 27 March 2020 to Thursday 16 April 2020.

eBucks Travel acts as agents on behalf of our suppliers and all travel reservations are subject to the suppliers’ terms and conditions, including the applicable cancellation policies.

We are attending to bookings for travel up to 30 May 2020 at this stage and prioritising reservations for travel within the next week.  If we haven’t been in contact with you yet, please follow the guidelines below.
We thank you for your patience and co-operation during this time.


DOMESTIC FLIGHTS
 

Kulula & BA Comair:
For most recent updates, please visit www.kulula.com

Latest update as per their website:
Due to the exceptionally high call volumes, please take note of the latest policy:
ALL customers who still have an unused ticket with British Airways (operated by Comair) and kulula.com for the period 12 March 2020 - 17 May 2020 do NOT need to contact Comair. You are welcome to phone us anytime during the 12-month period to rebook your flight.

The tickets of affected customers will be valid for 12-months, from date of issue. Please keep your ticket number as reference. This will only apply to tickets issued on or before 23 March 2020, for travel until 17 May 2020. No Change of Booking Fee will be charged. A fare difference may apply.

We do apologise for the frustration caused.

eBucks customer process:
1.) Following the latests updates from Kulula & BA Comair, please see above.


FlySafair:
For most recent updates, please visit www.flysafair.com

Latest update as per their website:
FlySafair acknowledges and completely supports the announcements made by the President this evening. As such we will be suspending all flights between 26 March and 20 April 2020. That is to say that the last flight will be on the evening of the 25th and the first flight will be on the morning of the 20th of April. We are working to put the necessary procedures in place to look after our customers and our teams. We thank you for your patience as we put these plans into action. More information will be published as it becomes available. Please keep an eye on our social media channels and on our website.

eBucks customer process:
1.) eBucks Travel cannot make any changes or cancellations to FlySafair bookings, therefore please visit the FlySafair website for their latest process on changes.
2.) If you want to cancel your flight you can manage your booking online and don’t have to call their contact centre.
3.) Should their website refer you back to your Travel Agent, please close that message and continue with the cancellation.
4.) For any changes please follow the applicable airline’s process.


Mango:
For more recent updates, please visit www.flymango.com

Latest update from Mango:
1.) Due to the lockdown we will be forced to stop operations from Friday the 27th of March 2020 until 20 April 2020. 
2.) All passengers impacted will receive a 12 month voucher (we will extend the vouchers already issued).

eBucks customer process:
1.) All tickets departing between 26 March and 20 April will be cancelled  by Mango and a voucher will be issued for the full value paid originally.  Mango will send those vouchers to eBucks Travel and we will send that onto our customers in the next few days.
2.)For any changes outside of lock down period on existing bookings, you need to contact Mango directly.


SAA:
For more recent updates, please visit www.flysaa.com

COVID-19 SAA SUSPENDS ALL INTERNATIONAL AND REGIONAL OPERATIONS UNTIL 31 MAY 2020 AND DOMESTIC OPERATIONS UNTIL 16 APRIL 2020
South African Airways (SAA) advises all customers in response to the South African government travel ban aimed at stopping the transmission of the Coronavirus (Covid-19), that all International and
regional operations are cancelled until 31 May 2020. Furthermore, in response to the lock down announced by president Cyril Ramaphosa last night, Domestic operations will also be cancelled effective 27th of March 2020 until 16th of April 2020.

eBucks customer process:
1.) eBucks Travel will work through all bookings and contact the client individually with their options to either postpone or cancel.
2.) Most tickets can be refunded in form of a voucher, but the exact policy will be confirmed when we contact you


INTERNATIONAL FLIGHTS
For most recent updates, please visit the respective airline’s website. 
All changes and cancellations must be fulfilled via an eBucks Travel Agent.  We are working through all the bookings day by day and will be in touch with each customer.
We are very reliant on the airlines communicating their policy with us, and will give you the most recent updates once speak to you. 


CAR RENTAL & POINT TO POINT
Avis Car Rental and Avis Point to Point transfers have suspended all operations from Friday 27 March until Friday 17 April.

1.) Avis Domestic Car Rental – eBucks Travel will cancel all car rental bookings and will be in contact with you for the refund process
2.) Avis P2P – For all complimentary transfers, please go online onto www.ebucks.com/travel, and once logged in, click on your name on the top right hand corner.  This will allow you to go into your current transfers booked and cancel them online.  Your complimentary point will thereafter be refunded to you.  No bookings will be available for services during the lock down period.  Please be advised that cancellations cannot be done via eBucks Travel directly and must be done online.


ACCOMMODATION & PACKAGES
All changes & cancellations must be fulfilled via an eBucks Travel Agent.  We are working through all the bookings day by day and will be in touch with each customer.
We are very reliant on the suppliers communicating their policy to us, therefore please allow us time to first engage with our supplier in order to give you the most recent update and policy.  We will contact you in advance in order to make alternative arrangements.