02 June 2025 – As part of its annual review, FNB has announced several changes to its account structures and value propositions, reinforcing its commitment to affordability, transparent pricing, and meaningful rewards designed to address the economic challenges faced by its customers. These changes, effective 1 July 2025, reflect the bank's focus on delivering value that extends beyond fees to enrich customer's banking experience and overall lifestyle.

Christelle Pretorius, CEO of Personal Core Banking at FNB, says the review outcomes reflect FNB's understanding of the financial realities that many South Africans currently face. “The changes are consistent with our efforts to meet the individual, family, and business needs of our customers by offering them excellent value in all economic conditions. We know that managing your money should feel simple and empowering – especially when it comes to the value you get. We've been attentive to what our customers need and are responding with pricing adjustments and value proposition changes that bring greater clarity, simplicity, affordability and value to our customers. In addition to that, we are taking the necessary steps to evolve our solutions to meet our customers at their point of need,” she explains.

The bank also notes the growing shift among an increasing number of customers who are starting and operating their own businesses or ‘side–hustles’. “This growing trend speaks not only to the resilience of South Africans but also the level of trust that our customers are putting in us to help them as they embark on their entrepreneurial journeys or endeavour to find new income streams,” says Pretorius.

“Our customer's resilience is both inspiring and humbling. In turn, we're supporting this growing trend with a range of new value propositions, that are tailor–made for these customers to receive the best of FNB's retail and business banking solutions, embedded in our value–based benefits,” she says.

The bank takes pride in putting its customers at the centre of its value propositions, and the changes it's implementing demonstrate FNB's customer insights–based approach to solutioning, Pretorius adds. “There are some behavioural trends such as the growing adoption of digitised payment solutions that we've incorporated into our enhancements and benefits. We continue to shift our benefits from cash to digital payments with reduced rates for real–time transactions for our entry banking customers to free real time payments for our broader customer base,” she says.

Key highlights in FNB's annual review of pricing and value propositions include:

Keeping monthly account fees affordable

FNB continues to take a measured and caring approach to fee adjustments, aligning any increases to inflation, with an average rate of 4%. Importantly, Fusion Private Clients fees remain unchanged, and FNBy Next continues to offer fee–free banking within a family banking profile. This, coupled with its decision to keep Family banking fees stable, reinforces FNB's dedication to supporting families with transparent, manageable costs.

Simplified, lower transaction and cash handling fees

FNB has made significant updates to its cash transaction fees to enhance simplicity and affordability. Real–time payments for FNB Easy PAYU customers have been cut by 43% from R8 to just R3.50 per transaction. The EasyZero account remains free, with no monthly account fee, and offers benefits like unlimited card swipes.

Additionally, cash withdrawal caps have been removed for Easy Zero, PayU, and Youth accounts, replaced with a simplified flat fee structure to make cash management more straightforward and cost effective. Fees for Send Money transactions have also been streamlined to offer clear, predictable pricing aligned with market standards.

“Our updated bundles make payments easy to understand, include real–time payment options and offer everyday rewards and bundles designed around how our customers live. These changes are about more than just pricing – they're about making one's banking experience simpler, faster and more rewarding. Clearer, lower transaction costs mean our customers can manage their finances more predictably and efficiently,” Pretorius points out.

Expanded eBucks Rewards deliver practical lifestyle savings

Importantly, as is always the case with FNB's annual review, the bank has gone to great lengths to ensure that it maximises the value it provides to its customers, particularly through its industry leading eBucks Rewards programme. Highlights of the enhancements to eBucks, across the various FNB customer segments, include:

• FNB Easy and Easy Bundle customers continue to receive monthly grocery vouchers of up to R100 at Pick n Pay. Customers can now access affordable healthcare services through Clicks Clinic vouchers of up to R120 and receive free monthly WhatsApp messaging via their FNB Connect SIM. FNB Easy customers also continue to access everyday staples like bread at just 99c per loaf at Pick n Pay, significantly easing day–to–day expenses.
• Aspire customers gain substantial lifestyle enhancements to the annual R1 500 Boost My Rewards benefit where customers have the option to choose from one of four rewards including an FNB Connect smart phone or a Superbalist shoe voucher amongst others. In addition, customers can also benefit from the quarterly nationwide Wimpy meal vouchers, with extra benefits for customers who link children to their account profiles. Aspire account holders can now also earn up to R450 in eBucks at Pick n Pay, directly reducing their monthly grocery and clothing bills, directly unlocking more value for their groceries and clothing expenses. Additional benefits include increased QuickBus travel discounts (R100 off per booking) and two annual bonus visits to the SLOW Lounge, further enriching their lifestyle and travel experiences.
• Premier and Private Banking customers enjoy an extensive suite of premium rewards, notably including weekly Starbucks vouchers, offering R50 off any menu item over R75. In partnership with Clicks, customers can earn 15% back on Virtual Card spend and earn up to 30% in eBucks on the 15th of every month, when your spouse and/or child banks with FNB and is linked to your ‘My Family’ profile on the FNB App. Furthermore, with Pick n Pay, customers can earn up to 20% back at Pick n Pay instore & at Pick n Pay Clothing, up to 30% back at Pick n Pay asap!, and up to 15% back at Spar for private banking customers.
  In addition, FNB customers can receive up to 40% off on selected domestic and international flights as well as domestic car hire when booking with eBucks Travel on the FNB app or the eBucks Travel Website. Moreover, Premier and Private banking customers will continue to earn eBucks on a device or appliance of their choice from the eBucks Partner shop. Premier customers can earn up to 40% back while Private banking customers can earn up to 100% back in eBucks depending on their Reward level.

According to Pieter Woodhatch, CEO of FNB eBucks, the practical impact of these enhancements is that they directly address customers' lifestyle needs and financial priorities, returning tangible savings to their pockets. “eBucks is central to the integrated value we offer our customers across FNB and RMB Private Bank as well as the way we shape behaviour to help our customers better manage their money. We've made great strides in tailoring our rewards to cater to the real needs of consumers across all income segments, through the smart use of consumer insights.”

“The eBucks programme has given back R2,2 billion worth of rewards to customers over the past 12 months, and through partnerships such as Pick n Pay, has given away 3.4 million vouchers for the “99c bread offer” since launching in September 2024. Additionally, R295 million in eBucks was paid for spend at Engen and R98 million in eBucks paid for spend at Clicks in the last 12 months, illustrating eBucks's power in giving back to customers.

eBucks plays a vital role in helping customers across all life stages and income levels stretch their monthly budgets for necessities such as groceries, airtime, fuel, clothing, and travel. Over the past two decades, we've demonstrated the tangible impact of our programme on our customers' lives, and we remain dedicated to evolving our approach to meet their needs along with encouraging good financial habits ”, adds Woodhatch.

Understanding customers' economic realities

FNB's latest pricing review demonstrates the bank's understanding of the financial pressures faced by South Africans. The changes balance a level–headed approach to inflation–driven bank fee adjustments with significantly enhanced customer benefits, reflecting FNB's ongoing commitment to delivering on its brand promise of helping customers manage their money well and ensure their financial wellbeing. “Our customers expect more than competitive pricing,” Pretorius says, “they expect genuine support and practical assistance in their daily financial lives. These latest adjustments reinforce our commitment to providing clear, understandable and affordable banking solutions that deliver genuine value, especially when our customers need it most.”

For further information on the latest pricing adjustments and enhanced eBucks Rewards, customers can visit the FNB website at www.fnb.co.za, or contact their nearest branch. Please click on the link to see the full 2025/2026 FNB pricing guide

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