Frequently asked questions

Can't find the question or answer you're looking for? Give us a call

If you have a question that's not included in the list below or need a more detailed answer, you can call the eBucks Contact Centre on 087 320 3200.

Logging in

How do I login to the eBucks website?

My eBucks PIN

I forgot my eBucks PIN. What should I do?

Remember: You use your PIN both to login to eBucks.com and to spend eBucks online or when using your eBucks card. Keep your eBucks PIN in a safe place and don't tell anyone what it is.

How do I change my eBucks PIN?

My eBucks Card

What can I do with an eBucks card?

You can use your eBucks card to both earn and spend eBucks:

How can I get an eBucks card?

Remember: If you choose to receive your card by post you have to cancel your old card before ordering a new one. Your card will automatically be cancelled if you select the courier option.

I have lost my eBucks card / My eBucks card was stolen. How do I cancel my eBucks card?

I'm an existing member who already has an eBucks card. How does the new eBucks card (released in September 2013) impact me?

You can still use your existing eBucks card – you don't have to get a new card. If you do however get a new card, you can start using it immediately.

Transacting with eBucks

How much is eBucks worth compared to Rands?

eB10 = R1

How do I check my eBucks balance?

You can access your eBucks account balance by doing one of the following:

How do I link or delink my FNB Credit Card to my eBucks account so that I can earn eBucks on my credit card?

You must link your credit card to your eBucks account to earn eBucks on your credit card purchases. You won't earn eBucks automatically, as with a cheque account. To link your accounts, call us on 087 320 3200. A linkage fee of R200 is charged in order to link your FNB Credit Card to earn eBucks. The R200 Linkage fee is billed upfront, thereafter charged annually on the anniversary of your initial linkage date (the linkage fee excludes Graphite, FNB Private Clients and RMB Private Bank credit cards).

If you would like to link or delink your credit card please contact the eBucks contact centre on 087320 3200

Can I transfer my eBucks to someone else?

Yes, you can if you are an eBucks member in your personal capacity. To arrange the transfer, call the eBucks Contact Centre on 087 320 3200. eBucks for Business members cannot transfer their eBucks.

Do eBucks expire?

eBucks never expire so you can save them up for something special.

How do I track my order from the eBucks Shop after I've made a purchase?

Contact us on 087 320 3200 and quote your purchase reference number.

Earning eBucks

How do I earn eBucks?

How does earning up to 15% back in eBucks from the bank work?

Depending on which FNB or RMB Private Account you have and how you bank, you can earn up to 15% back in eBucks on:

Spending eBucks

Where can I spend my eBucks?

The easiest way to earn eBucks is by choosing to bank with FNB or RMB Private Bank.

What can I do if I don't have enough eBucks for what I want to buy?

No problem — you can pay the balance with your bank account at all in-store partners and selected online partners. When you spend your eBucks, you can decide if you want to pay for your purchase in full with eBucks or if you want to pay partly in eBucks and partly with your FNB or RMB Private Bank Account.

Please note for discounted products, you have to pay with eBucks in full.

Managing my membership

How do I access details about my membership?

How do I update my contact details?

Discounts

What are discounts and what can I use it for?

Discounts are a value-add factor of eBucks Rewards. You can get discounts of up to 40% on products in the eBucks Shop and on local and international flights booked online with eBucks Travel.

More details about discounts

Please note: For airline tickets, discounts only apply to the ticket price; it excludes airport taxes and VAT.

How do I qualify for discounts?

When you qualify to start earning eBucks with your qualifying bank account, you automatically qualify for discounts.

What are the conditions for using discounts on travel bookings?

You must book your tickets with eBucks Travel online.

If I use a discount for travel bookings, does the discount apply to the bookings for my fellow travellers as well?

Your fellow travellers will only qualify for your discount if:

What are the conditions for using discounts to book flight tickets with Kulula?

What are the conditions for using discounts to book flight tickets with Emirates?

eBucks Travel

Can I change an existing booking?

Yes. You can change bookings via the eBucks Travel Desk.

eBucks Travel Desk:

Make sure you have your reservation number ready for the consultant.

Airline ticket changes

Kulula.com

All other airlines

Please contact the airline directly — the contact numbers will be on the relevant website — or make changes at the airport.

Hotel booking changes

Car rental changes

If you cannot find an answer to your question then please call the eBucks Contact Centre on 087 320 3200.