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Change on existing booking
Any changes to your existing bookings made via the eBucks Travel Desk or eBucks Travel online can be done by one of our eBucks Travel Desk consultants during office hours.
Our office hours
Our office hours are Monday to Friday: 8am - 5pm. Please contact us on 086 111 5252.
Please have your reservation number ready for the consultant.
If you need to make any urgent changes to your booking outside of eBucks Travel Desk office hours:
Airline ticket changes
If you've made a flight-only booking, you can change your ticket on www.kulula.com.
Alternatively, phone 0861 58 58 52 from Monday to Sunday: 7am - 7pm (including public holidays).
If you’ve booked your flight as part of a "combo booking" (with a car and/or hotel), your flight can only be changed through the eBucks Travel Desk during office hours.
- All other airlines: Please contact the airline directly (you will find contact numbers on their websites) or make changes at the airport.
Hotel booking changes
- Call the eBucks Travel Desk on 086 111 5252 during weekdays from 8am - 5pm
- For weekend emergencies, you will be able contact the eBucks contact centre on 087 320 3200 (Saturdays between 8am - 4pm only). Let them know there is a travel emergency and that you need to change your hotel booking. They will ask one of our eBucks Travel Desk consultants to call you back.
Car rental changes
- Domestic Europecar 24-hour customer service number: 0861 131 000
- Domestic Avis 24-hour customer care number: 0800 001 669 or +27 11 923 3642
- International 24-hour Holiday Autos customer service number: +27 82 555 9631
For all other changes, please contact the eBucks Travel Desk during office hours, or complete the following information and we will get back to you within 24 hours.
Kulula or Emirates discounts
What are the minimum qualifying criteria for eBucks Discounts on Kulula or Emirates flights?
Before you can receive a discount, you need to:
- Have a qualifying FNB or RMB Private Bank account on a Reward Level 1 or higher.
- Have a qualifying FNB Cheque Account, Credit Card or One Account, or RMB Private Bank Cheque or Credit Card Account that is active and in good standing.
- Book all tickets with eBucks Travel online.
Your fellow travellers will only qualify for your discount if:
- You are travelling together on the same flight through all legs of the journey.
- All passenger bookings were made at the same time as part of one eBucks Travel online booking.
- They hold a qualifying FNB or RMB Private Bank product if they are 18 years or over.
Please note: eBucks Discounts only apply to the ticket price excluding airport taxes and VAT.
How to get your eBucks discount on Kulula flights once qualified
You must have enough eBucks in your account to pay for the full ticket price.
Infants under the age of 2 years do not qualify for eBucks Discounts.
How to get your eBucks discount on your Emirates flights once qualified
You must have enough eBucks in your account to pay a minimum of eB5 000 per ticket (for all passengers).
- Only adult tickets (aged 12 years and over) qualify for the eBucks discount.
- First Class tickets do not qualify for eBucks Discounts.
- Mixed cabins on the same ticket do not qualify for an eBucks discount.
- Multi-leg flights, where the ticket can't be booked as a roundtrip, do not qualify for an eBucks. Discount.
- eBucks Discounts are only allowed to listed destinations on the website.
- eBucks Discounts are not allowed on one-way tickets.
If the above information did not answer your question, please complete the following and we will get back to you within 24 hours.
General travel query
Please complete the following information and an eBucks Travel Desk consultant will respond to you within 24 hours.
When you encounter an error when booking online, here are a few steps to take to help us resolve the issue.
- Take note of the steps you took before encountering this error.
- Check if any payments have gone off of your account.
- Copy and paste the error message into the form below with your notes on where in the process it happened. Make sure to include any error code that you receive.
If this error has occurred during office hours (Monday to Friday: 8am - 5pm), please contact the eBucks Travel Desk on 086 111 5252 and let us know what happened.
If your payment has gone through or the payment has been reversed, please do not make a new booking online. To avoid making a duplicate booking, please phone the eBucks Travel Desk and we'll confirm if the booking was successful or not.
My eBucks card
I've lost my personal eBucks card
You can get a new eBucks card yourself in the following ways:
- Get it by post for FREE (21 days delivery).
- Get it by courier and only pay R30 for the delivery fee (5 working day delivery).
- Get it at select Dis-Chem stores for R9.90 and phone 087 320 3200 to link it to your eBucks account.
I want to cancel my eBucks card
I've lost my business eBucks card
You will have to cancel your business eBucks card via the eBucks website before ordering a new card. We will send your eBucks business card via post.
My 4-digit eBucks PIN
I have forgotten my 4-digit eBucks PIN
- Click here to SMS your PIN to the cellphone number linked to your eBucks account.
- You can also phone 087 320 3200 and select option 1.
Is the 4-digit eBucks PIN the same PIN I use to login to the website and spend eBucks in-store or online?
I want to change my 4-digit eBucks PIN
- Login to the eBucks website.
- Click on the My eBucks tab at the top of the screen to access your eBucks profile.
- Click on 'Profile & settings' and then on 'Update eBucks PIN'.
- We will SMS you a one-time PIN (OTP) to the cellphone number we have on record for you.
- Enter your OTP and click on 'Continue' to change your PIN.
How do I earn eBucks from FNB or RMB Private Bank?
- Ensure that you have a qualifying product from FNB or RMB Private Bank.
- Boost your eBucks earn with additional products, fuel or airtime rewards and by adapting your banking behaviour.
Can I earn eBucks from partners other than the bank?
Yes. We have in-store, online and service partners that help you earn more eBucks.
Discover the partners that help you earn eBucks and how.
Remember, always use your qualifying FNB or RMB Private Bank Cheque or linked Credit Card in-store to increase the amount of eBucks you earn.
Where can I spend my eBucks?
- Give yourself a discount at the eBucks Shop with eBucks discounts.
- Go on a holiday with eBucks Travel.
- Shop at our in-store partners.
- Buy from our online partners.
- Fill up on fuel at participating Engen service stations.
- Register for FNB Cellphone Banking and buy airtime, prepaid electricity, lottery tickets, virtual vouchers and more with your eBucks.
- Sweep some of your eBucks into a 12-month FNB Flexi Fixed Deposit.
How do I spend my eBucks?
You will need a 4-digit eBucks PIN before you can spend your eBucks.
- Login with your 4-digit eBucks PIN when shopping online at the eBucks Shop or booking tickets and car hire with eBucks Travel.
- Enter your SA ID number/eBucks card number and 4-digit eBucks PIN to spend your eBucks at online partners.
- Swipe your eBucks card and enter your 4-digit PIN when spending eBucks at our in-store partners and Engen.
If you have forgotten your PIN, click here to SMS your PIN to the cellphone number linked to your eBucks account.
Can I combine my eBucks with Rands (pay in both eBucks and Rands)?
My eBucks Balance
How do I get my eBucks balance?
- Login to the eBucks website and visit My eBucks for a detailed break-down of your eBucks balance.
- SMS the word 'balance' and your ID number to 32224. SMS costs R1.
- Visit FNB Online Banking or FNB Cellphone Banking.
How do eBucks Discounts work?
Earn points for adapting your banking behaviour with FNB and RMB Private Bank. The more points you receive from the bank, the higher your reward level. The higher your reward level, the bigger your percentage of your discount.
Learn how discounts work »
How can I qualify for discounts?
- Make sure you hold a qualifying FNB or RMB Private Bank product.
- Make sure you meet the minimum qualification requirements for your banking product.
- Adapt your banking behaviour to collect points, which will determine your reward level.
Updating my details
I want to update my 4-digit eBucks PIN
Click Update PIN »
I want to update my email address, phone numbers or marketing consent
Click contact details »
I want to update my marketing permissions
I want to update my postal address
Click postal address »
My shop orders
How long do deliveries take?
Airtime and SMS vouchers can take up to 24 hours, gift cards may take up to 5 working days, while all other products may take up to 14 working days to be delivered.
eBucks for your Business
How do I register for eBucks for business?
To register for eBucks for business, your business must first meet the minimum qualifying criteria:
- Hold a qualifying FNB Business Account.
To earn eBucks from FNB, your business must first meet the following qualifying criteria:
- Have transacted on either FNB Online Business Banking or Online Banking Enterprise™ in the last month.
- Have provided marketing consent to FNB (marketing permissions must be set to "Yes").
- Have an annual bank account turnover of less than R40m
- Not be in arrears, in excess or have missed a payment on your business bank account.
- Not be under debt counselling or any legal process with FNB.
How can I earn eBucks for my Business?
Pay with your qualifying FNB Visa Business Cheque Card to:
- Shop with your FNB Visa Cheque Card and you can earn up to 15% back in eBucks on qualifying fuel, Checkers & Shoprite, prepaid airtime and prepaid electricity purchases, and up to 2.5% back in eBucks on any other online or in-store purchases. Learn more.
- Earn up to 50% back in eBucks on monthly subscription services available in the dedicated eBucks for Business shop accessible via your FNB Business Online Banking profile.
- Earn 15% back in eBucks on the commision paid for inward and outward Forex payments made online via FNB Business Banking.
- If your annual turnover is over R10 million, earn up to 17% back in eBucks on your business banking fees from your PrePayd Account.
What can my business get with eBucks?
- A dedicated eBucks for Business online shop is accessible via your FNB Business Online Banking profile.
- Shop at the eBucks Shop
- Choose to spend your eBucks at our online partners
- Spend your eBucks at any of our in-store partners with your eBucks for Business card
- Fill up with fuel at participating Engen service stations
- Book flights, accommodation and car hire with eBucks Travel
What is eBucks Travel?
eBucks Travel allows you to spend your eBucks on accommodation, car hire and flights. Book a holiday yourself via our Online Booking Engine, a self-service portal for quick and easy online booking. Alternatively, call our eBucks Travel Desk for tailor-made holidays.
What if I get an error when booking via the online booking engine?
Please do not attempt to make another booking if you receive an error during your transaction. Call the eBucks Travel Desk on 086 111 5252 immediately and they will assist you to complete your booking.
Contact eBucks Travel086 111 5252
Monday to Friday - 8am till 5pm
How can I pay for my travel?
You can combine your eBucks and Rands when paying for travel. You will need to use your FNB or RMB Private Bank Cheque or Credit Card when paying in Rands.
For after-hours support
Contact the kulula contact centre
861 KULULA / 086 158 5852
Monday to Sunday - 7am till 7pm
Contact the Emirates contact centre
Central Reservations: 086 136 4728
Airport office: 011 390 1215
Why didn't I get a discount on my kulula or Emirates flight?
- You must meet the minimum discount qualifying criteria before you can qualify for discounts on your Emirates or kulula tickets.
- eBucks Discounts only apply to the ticket price and excludes
airport taxes and VAT.
- You only get a discount if you book via the Online Booking Engine.
- You must pay the full ticket price in eBucks on kulula tickets to get your discount. You must pay a minimum of eB5000 per ticket to get your discount on Emirates flights.
- Your guests will only qualify for a discount if they hold a qualifying FNB or RMB Private Bank product when they are over the age of 18. They must also be travelling on the same flight as you (single booking transaction) for all legs of the journey.
Please read the full terms and conditions.
Dormant eBucks account
What is a dormant eBucks account?
If you do not earn or spend eBucks within a six month period, the account will be considered dormant.
What is a dormancy administration fee?
A dormancy fee covers the cost of maintaining a dormant eBucks account. A fee of eB75 will be deducted from the dormant eBucks account each month. When you begin to earn or spend eBucks again, this fee will no longer apply.
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eBucks Contact Centre
International contact number: +27 11 688 2121
International contact number: +27 11 377 5061
* All times are: (GMT+02:00) Harare, Pretoria
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